The WIOA Program Manager oversees the in-house WIOA Adult and Youth Programs at Lower Shore Workforce Alliance. The WIOA Program Manager ensures that current and future Adult and Youth Programming is designed and implemented in accordance with WIOA guidelines. The Adult and Youth Program Manager provides oversight and fiscal monitoring of the Adult and Youth Programs and the three local counties’ Summer Youth Employment Programs.
Essential Duties and Responsibilities
Program Management
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Understand and follow all policies, regulations, and requirements for Adult and Youth programs under the Workforce Innovation and Opportunity Act (WIOA)
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Participate in Adult and Youth program annual budget development; operates within the annual budget; understand allowable expenditures and disallowed costs
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Actively participates in program development, design, and implementation to maximize use of available funding while meeting the needs of the community
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Ensures that the Youth Program is implemented in ways that are responsive to participants, communities, and partners that also align with LSWA’s principles and values, the Workforce Development Board (WDB) strategic plan, and comply with federal guidelines.
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Facilitate and attend the youth sub-committee of the Workforce Board, recruit members, and complete action items identified by the Youth Committee
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Create and develop program policies, procedures, service, and referral forms for all aspects of in-house service delivery
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Design and produce documentation for targeted audiences to propose, explain, and/or promote WIOA Adult and Youth programs
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Monitor case managers’ entries in Maryland Workforce Exchange (MWE) to ensure that case notes are appropriately documented, up-to-date, and service codes are correct
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Monitors all Outreach and Recruitment activities, enrollment data, completion of training, employment gained/maintained, and credentials earned by participants
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Complete and submit program data and reports to the Executive Director, WDB, and MD Department of Labor (DOL)
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Collaborate with LSWA’s Business Services Department, TCC Human Resources, TCC Finance, TCC Administration to meet community employment needs and obligatory financial and administration guidelines for the WIOA grant implementation
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Facilitates Youth Committee meetings; assists with implementation of WDB strategic goals
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Manage the day to day operation of the youth program
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Make independent decisions based on regulations, budget, strategic plan, and compliance
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Provide leadership, mentoring, training, and technical advice to a wide variety of stakeholders, inside and outside of LSWA
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Creates and updates all program forms and training materials
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Maintains organized and structured electronic records
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Maintains and updates contact list for a variety of committees
- American Jobs Center (AJC) reporting. The front desk staff tracks those that enter the AJC, what they're here for, and which agency they are visiting. We report that data to Maryland Labor which is required from our funding source WIOA> We also report that data in TCC and LSWA Board meetings.
Program Outreach and Recruitment
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Identify the needs of the community
- Organize and attend outreach and recruitment events
- Identify and reach out to appropriate educational entities and organizations that serve adults and youth to initiate possible partnerships; possible enrollment into the WIOA Program
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Represent LSWA Adult and Youth programs at a variety of trainings, meetings, conferences, workshops, etc.
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Conduct effective presentations to young adult populations at local high schools, career fairs, and community events
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Identify and reach out to appropriate businesses, organization, and entities to recruit possible service vendors
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Document outreach events conducted on a monthly basis
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Collaborate with LSWA Career Coach Liaison for Maryland Blueprint for Education
Work Experience Program
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Create and implement a WEX program within the youth program by collaborating and consulting with TCC HR for application and onboarding procedures
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Develop all needed WEX forms for the program
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Develop and nurture partnerships with appropriate community organizations and businesses for work experience placement purposes
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Meet face-to-face with participants to determine work readiness and referral to community businesses or agencies for WEX placement
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Develop WEX agreement, which is a contract between the Participant, Youth Engagement Specialist, Onsite Supervisor at placement site, and the Youth Program Manager
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Meet with onsite supervisor, participant, and the Youth Engagement Specialist to initially develop WEX agreement and then to review the terms of the agreement
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Accompany participant and case manager to WEX site on participant’s first day of work
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Record and monitor all WEX expenditures into cost allocation sheet
- Report WEX expenditures monthly to MD DOL
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State-Funded Summer Youth Connection Program
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Request prep budgets from each of the counties in the spring of each year
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Review and consolidate prep budgets
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Create prep contracts for each county; secure appropriate signatures and send fully executed contract to each county
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Request preliminary program year budgets from each county in late spring of each year
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Review and consolidate program budgets
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Develop yearly State-Funded Rural Maryland Prosperity investment Fund (RMPIF) and Summer Youth Connection proposal/request
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Conduct at least one site visit per county during the SYEP; complete site visit observation form
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Request mid-summer and end-of-summer reports for submittal of reports to Finance, Administration, and MD DOL
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Review and submit each county’s Summer Youth Connection Program prep and program requisitions along with documentation to Finance for payment
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Complete Rural Maryland Prosperity Investment Fund interim and end of year reports; submit to the Executive Director
Grant Management
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Provide assistance to youth service providers
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Develop RFP’s and contracts
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Ensure compliance according to contracts
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Provide oversight and fiscal monitoring for the Summer Youth Employment program
Supervisory Responsibilities
This position supervises Youth and Adult Program staff, WIOA Counselors and Intake Coordinator. This position is responsible for overall direction, coordination and evaluation of these departments/positions. Responsibilities include interviewing and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Intellectual
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Analytical
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Synthesizes complex or diverse information * Collects and researches data * Uses intuition and experience to complement data
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Design
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Translates concepts and information into images * Uses feedback to modify designs * Applies design principals * Demonstrates attention to detail
- Problem Solving
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Identifies and resolves problems in a timely manner * Gathers and analyzes information skillfully * Works well in group problem solving situations * Uses reason even when dealing with emotional topics
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Project Management
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Develops project plans * Coordinates projects * Communicates changes and progress * Complete projects on time and budget * Manages project team activities
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Technical Skills
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Assesses own strengths and weaknesses * Pursues training and development opportunities * Strives to continuously build knowledge and skills * Shares expertise with others
Interpersonal
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Customer Service
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Manages difficult or emotional customer situations * Responds promptly to customer needs * Meets commitments
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Interpersonal Skills
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Focuses on solving conflict not blaming * Maintains confidentiality * Listens to others without interrupting * Keeps emotions under control * Remains open to others’ ideas and tries new things
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Oral Communication
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Speaks clearly and persuasively in positive or negative situations * Listens and gets clarification * Responds well to questions * Demonstrates group presentation skills * Participates in meetings
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Written Communication
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Writes clearly and informatively *Edits work for spelling and grammar * Varies writing style to meet needs * Presents numerical data effectively * Able to read and interpret written information
- Teamwork
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Balances team and individual responsibilities * Exhibits objectivity and openness to others’ views * Gives and welcomes feedback * Contributes to building a positive team spirit * Able to build morale and group commitments to goals and objectives * Supports everyone’s efforts to succeed
Leadership
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Change Management
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Develops workable implementation plans * Communicates changes effectively * Prepares and supports those affected by change
- Leadership
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Exhibits confidence in self and others * Inspires and motivates others to perform well * Accepts feedback from others
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Quality Management
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Looks for ways to improve and promote quality * Demonstrates accuracy and thoroughness
Organization
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Business Acumen
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Understands business implications of decisions
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Cost Consciousness
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Works within approved budget * Conserves organization resources
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Diversity
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Demonstrates knowledge of EEO Policy * Shows respect and sensitivity for cultural differences * Promotes a harassment-free environment
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Ethics
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Treats people with respect * Keeps commitments * Inspires the trust of others * Works with integrity and ethically * Upholds organizational values
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Organizational Support
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Follows policies and procedures * Completes administrative tasks correctly and on time * Supports organization’s goals and values * Benefits organization through outside activities * Supports affirmative action and respects diversity
Self-Management
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Judgement
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Displays willingness to make decisions * Exhibits sound and accurate judgement * Supports and explains reasoning for decisions * Includes appropriate people in decision-making process * Makes timely decisions
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Planning/Organizing
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Prioritizes and plans work activities * Uses time efficiently
- Professionalism
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Approaches others in a tactful manner * Reacts well under pressure * Treats others with respect and consideration regardless of their status or position * Accepts responsibility for own actions * Follows through on commitments
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Quality
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Demonstrates accuracy and thoroughness * Looks for ways to improve and promote quality
- Safety and Security
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Observes safety and security procedures * Determines appropriate action beyond guidelines * Reports potentially unsafe conditions * Uses equipment and materials properly
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Adaptability
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Adapts to changes in the work environment * Manages competing demands * Changes approach or method to best fit the situation * Able to deal with frequent change, delays or unexpected events
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Attendance/Punctuality
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Is consistently at work and on time * Ensures work responsibilities are covered when absent * Arrives at meetings and appointments on time
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Dependability
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Follows instructions, responds to management direction * Takes responsibility for own actions * Keeps commitments * Completes tasks on time or notifies appropriate person with an alternate plan
Qualifications
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
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Bachelors degree (BA) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills
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High skills Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or government regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
Mathematical Skills
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Intermediate skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability
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Basic skills Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
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Database software * Internet software * Microsoft Office software
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Stand Regularly
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Walk Regularly
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Sit - Regularly
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Use hands to finger, handle or feel Regularly
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Reach with hands and arms Regularly
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Climb or balance Rarely
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Stoop, kneel, crouch or crawl Occasionally
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Talk or hear Regularly
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Taste or smell Rarely
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Lift weight or exerts force
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Up to 10 pounds Regularly
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Up to 25 pounds Occasionally
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Vision Demands
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Close vision * Distance vision * Ability to adjust focus
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Environmental Conditions
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Work near moving mechanical parts Occasionally
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Outdoor weather conditions Occasionally
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Noise level in the work environment is usually
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Very quiet conditions * Quiet conditions * Moderate noise
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law”.
