Top 197 Tech service management Jobs in Salisbury, Nc

Analyst Tech Service Management
Ahold Delhaize USA —Salisbury, NC
- $75,040 - $129,480 a year
- Full-time
- Hybrid work
- Computer Science
- Office
- Master's degree
TECHNOLOGY ASSISTANT
Rowan-Salisbury Schools —Spencer, NC
- $16.30 - $20.25 an hour
- Full-time
- School experience
- Classroom
- High school diploma or GED
Behavior Technician QP
Nazareth Child & Family Connection —Rockwell, NC
- $19 - $21 an hour
- Full-time
- Classroom
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
DC Power Technician Level 4
Concentric LLC —Concord, NC
- $43 - $47 an hour
- Overtime
- 18 years or older
- Hospital
- 5 years
- Health savings account
- AD&D insurance
Quick Apply
10d
Insurance Agent (Base salary + Uncapped commissions)
Comparion Insurance Agency —Concord, NC
- $32,000 - $100,000 a year
- Full-time
- Office
- Banking
- Entry level
- Paid training
- Health insurance
HVAC Technician - Commercial Service
ConServ Building Services, LLC —Kannapolis, NC
- $28 - $45 an hour
- On call
- Mid-level
- Driver's License
- Commercial
- Profit sharing
- Fuel card
Quick Apply
3d
HR Business Partner II
Ahold Delhaize USA —Salisbury, NC
- $108,880 - $163,320 a year
- Full-time
- Hybrid work
- 5 years
- Office
- Analysis skills
Gas Locate Technician
USIC —Salisbury, NC
- $20 an hour
- Overtime
- Clean driving record
- Customer service
- Ability to walk for extended periods
- Paid training
- Fuel card
Quick Apply
Cultural Resources GIS Analyst
Tetra Tech —Salisbury, NC
- $62,000 - $72,000 a year
- 5 years
- English
- Mid-level
14d
Office Assistant
Herrin Industrial —Mount Pleasant, NC
- $18 - $25 an hour
- Part-time
- Microsoft Word
- Customer service
- English
- Paid time off
- 401(k) matching
Quick Apply
11d
Client Success Representative (Remote)
Demand.com —Davidson, NC
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Manager Tech Workforce Management
Ahold Delhaize USA —Salisbury, NC
- $120,960 - $181,440 a year
- Full-time
- Hybrid work
- DevOps
- Office
- Finance
Lead Tech Change Management Analyst
Ahold Delhaize USA —Salisbury, NC
- $108,880 - $163,320 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Bachelor's degree
Equipment Service Technician
Steris —Concord, NC
- $55,250 - $71,500 a year
- Full-time
- Clean driving record
- Surgery
- Sales
- Paid holidays
- Disability insurance
Sensory Specialist
Ahold Delhaize USA —Salisbury, NC
- $63,440 - $109,320 a year
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens —Salisbury, NC
- $17.00 - $20.50 an hour
- Weekends as needed
- Computer literacy
- English
- Fair chance
- Health insurance
- Dental insurance
Tailored Care Manager
The Sparc Network —Salisbury, NC
- From $53,000 a year
- Full-time
- Hybrid work
- RN License
- Mid-level
- Driver's License
- Continuing education credits
- Disability insurance
Quick Apply
6d
Fire Sprinkler service tech
Central Piedmont Fire Protection, INC —Salisbury, NC
- From $30 an hour
- Full-time
- Up to 50% travel
- Construction site
- Travel
- Health insurance
- Dental insurance
Quick Apply
Senior Tech Analyst - Tech Value Realization
Ahold Delhaize USA —Salisbury, NC
- $108,880 - $163,320 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- 8 years
Director Tech Transformation & Talent
Ahold Delhaize USA —Salisbury, NC
- $139,120 - $208,680 a year
- Full-time
- Hybrid work
- Office
- Master's degree
- Bachelor's degree

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Analyst Tech Service Management

Ahold Delhaize USA -
Salisbury, NC

Apply Now

Job Details

Full-time
$75,040 - $129,480 a year

Qualifications

Waterfall
Team leadership
IT policy development
Managing IT teams
IT infrastructure
Policy & process development
Leading team collaboration initiatives
Waterfall software development
Agile software development
Managing projects
Policy Development

Full Job Description

Category/Area of Expertise: IT & Technology
Job Requisition: 531097
Address: USA-NC-Salisbury-2110 Executive Drive
Store Code: Service Delivery - Incident & Escal (5145455)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

Primary Purpose:
The Major Incident Management (MIM) Analyst is responsible for leading the response to major incidents at Ahold Delhaize USA. This role ensures the swift and effective resolution of major incidents, facilitating communication and coordination between various teams, stakeholders, and executives. The MIM Analyst acts as the liaison during crisis events, ensuring that all necessary teams are promptly engaged and aligned to resolve incidents. Additionally, the MIM Analyst oversees communication processes, driving adherence to best practices, continuous improvement initiatives, and root cause analysis.

Our flexible/hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office locations are Salisbury, NC; Chicago, IL; Quincy, MA.

Applicants must be currently authorized to work in the United States on a full-time basis.

Key Responsibilities:

Lead the execution of best-in-class practices for the major incident management (MIM) response team.
Ensure the quality and effectiveness of MIM processes, ensuring compliance with related procedures, data models, policies, and technologies.
Manage the rapid response for major incidents, ensuring proper execution across IT teams, vendors, and stakeholders.
Oversee the communication lifecycle for major incidents, ensuring timely, accurate, and clear updates through appropriate channels. This includes communication with senior executives (e.g., CIO, CTO, SVP, VP).
Collaborate with Executive Leadership to provide guidance and recommendations on major incident responses, as needed.
Coordinate with Service Desk(s), Command Center, Service Delivery teams, suppliers, and Infrastructure/Application support teams for seamless execution of major incidents.
Maintain adherence to ITIL standards, ensuring that governing, monitoring, and assessment processes are continuously followed.
Proactively identify trends and potential issues in the environment, collaborating with IT functions to implement preventative measures.
Drive continuous improvement initiatives, focusing on optimizing supplier performance and collaborating with IT Operations to improve business outcomes.

Required Qualifications:

Bachelor's degree in Computer Science, a technical field, or Business Administration. Equivalent certifications/experience will be considered.
3+ years of experience in a relevant technical or incident management role, with experience leading teams.
Proven ability to manage and execute mid to large projects independently, from initiation to closure.
Experience in developing, maintaining, and enforcing policies, procedures, standards, and guidelines.
Strong understanding of IT infrastructure and application operations.
Excellent analytical, leadership, and presentation skills, with the ability to communicate effectively at all levels of the organization.
Ability to manage priorities and drive issues to resolution, ensuring timely delivery of tasks and objectives.
Familiarity with both Waterfall and Agile development methodologies.

Preferred Qualifications:

Postgraduate degree or advanced training/certifications in relevant fields.
2+ years of experience working with Agile teams and in a Product/Platform-based operating model.
ITIL v4 Foundation certification.
Retail or grocery industry experience is a plus.
Up-to-date knowledge of current IT trends and innovations.
Previous experience in Major Incident Management at a mid- or large-sized organization.

ME/NC/PA/SC Salary Range: $75,040 - $112,560

IL/MA/MD/NY Salary Range: $86,320 - $129,480

All ADUSA job offers take multiple factors into consideration including, but not limited to salary range, internal equity, a candidate's qualifications, geographic region, job-related knowledge and skills.

This position is eligible for an incentive bonus based on company performance as provided by the plan terms and governing documents.

#LI-CW1 #LI-Hybrid #DiceJobs

At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.

Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.

Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.

Apply Now

Refine Your Search

tech service management jobs in salisbury, nc

Analyst Tech Service Management

TECHNOLOGY ASSISTANT

Behavior Technician QP

DC Power Technician Level 4

Insurance Agent (Base salary + Uncapped commissions)

HVAC Technician - Commercial Service

HR Business Partner II

Gas Locate Technician

Cultural Resources GIS Analyst

Office Assistant

Client Success Representative (Remote)

Manager Tech Workforce Management

Lead Tech Change Management Analyst

Equipment Service Technician

Sensory Specialist

Pharmacy Technician / Pharm Tech Apprenticeship

Tailored Care Manager

Fire Sprinkler service tech

Senior Tech Analyst - Tech Value Realization

Director Tech Transformation & Talent

I want to receive the latest job alert for tech service management in salisbury, nc

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