Top 2 Is help desk coordinator Jobs in Salisbury Nc

IS Help Desk Coordinator
DAYMARK RECOVERY SERVICES INC —Concord, NC
- $17.50 an hour
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply
Digital Media Coordinator - 10 MONTH
Cabarrus County Schools —Concord, NC
- $4,206 a month
- Weekends as needed
- Customer service
- Research
- Mid-level

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IS Help Desk Coordinator
DAYMARK RECOVERY SERVICES INC —Concord, NC
Prefer 2 year degree/certification in computer science or related field. Prefer 2 years’ experience in call center/front office operations and/or software…
$17.50 an hour
Quick Apply
Service Desk Coordinator
Paul Mitchell the School Charlotte —Charlotte, NC
The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school…
Quick Apply

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Job responsibilities include but not limited to: check-in and check-out, scheduling appointments, working the phones, verifying insurance, collecting payments,…
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IS Help Desk Coordinator

DAYMARK RECOVERY SERVICES INC -
Concord, NC

Quick Apply

Job Details

$17.50 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance
Referral program

Qualifications

Knowledge management
Content creation for technical audiences
User training (technical support)
High school diploma or GED
Productivity software support
Desktop (troubleshooting support)
Issue tracking
Remote access software
Desktop applications
Help desk systems
Customer service knowledge base
NextGen
Online help documentation
Developing technical user guides

Full Job Description

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

Medical, Dental and Vision Insurance
Health Spending Account
Company-Paid Life Insurance
Short Term Disability
401(k)
Paid Holidays
Paid Vacation and Sick Leave
Employee Assistant Program
Referral Bonus Opportunities
Extensive Internal Training Program

Pay Scale: $17.50/hr.

Summary: The Help Desk Technician is responsible for assisting end users with routine troubleshooting of hardware and software applications, tracking and escalation of unresolved problems or requests, modifications to system control files, new hire orientation for Information Systems, maintaining technical documentation, and supportive services for the Information Systems department.

Essential Duties and Responsibilities:

End user application and hardware assistance
Creating/maintaining technical documentation
Providing administrative support functions for IS team
Staff Training
Performs miscellaneous job-related duties as assigned

Special Attributes: Applicant must be able to continuously learn the evolving software application set made available to different groups of staff for the purposes of effective technical support. Application sets include office suites such as Microsoft Office and behavioral healthcare specific applications such as the Nextgen Enterprise EHR. Applicant must possess excellent telephone, organizational, and technical writing skills.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Ability to assist staff with industry-based applications such as appointment scheduling, administrative intakes, clinical intakes and progress notes.
Ability to assist staff with office suite applications such as Microsoft Word, Excel, Outlook.
Ability to use remote control and remote diagnostic utilities for training and support purposes.
Ability to manage the categorization, logging, and tracking of a large number of outstanding requests and problem reports.
Ability to build and maintain a knowledge base for users and help desk team

Education and/or Experience: Minimum High School degree. Prefer 2 year degree/certification in computer science or related field. Prefer 2 years’ experience in call center/front office operations and/or software technical support.

Quick Apply

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is help desk coordinator jobs in salisbury nc

IS Help Desk Coordinator

Digital Media Coordinator - 10 MONTH

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