Top 381 Support analyst Jobs in Salt Lake City Ut

Service Desk Analyst
Black Diamond Equipment —Salt Lake City, UT
- Computer Science
- Computer literacy
- Office
Quick Apply
Records Examiner / Analyst Supporting the FBI
FSA Federal —Salt Lake City, UT
- Customer service
- Mid-level
- High school diploma or GED
- AD&D insurance
- Disability insurance
Quick Apply
9d
Data Analyst
State of Utah —Salt Lake City, UT
- $50 - $76 an hour
- Temporary
- Hybrid work
- Background check
- Mid-level
- Office
1d
Intraday Workforce Analyst
Human Interest —Salt Lake City, UT
- $70,000 - $85,000 a year
- Remote
- Research
- Mid-level
- SQL
- Health insurance
- Dental insurance
Master Data Management Operations, Analyst
Tesla —Draper, UT
- Full-time
- ERP systems
- Mid-level
- Office
- Commuter assistance
- Health savings account
IT Clinical Systems Analyst I or II
ARUP —Salt Lake City, UT
- Monday to Friday
- Mid-level
- Office
- High school diploma or GED
3d
Financial Analyst
MountainStar Healthcare —Salt Lake City, UT
- Full-time
- Mid-level
- Employee stock purchase plan
- Disability insurance
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Board Certified Behavior Analyst (BCBA)
Above and Beyond Therapy —Salt Lake City, UT
- $90,000 - $95,000 a year
- Part-time
- Classroom
- Experience working with individuals with developmental disabilities
- Data analysis skills
- Continuing education credits
- Paid parental leave
Quick Apply
Board Certified Behavior Analyst (BCBA)
AIM-Autism In Motion, Corp —Layton, UT
- $80,000 - $100,000 a year
- Part-time
- Background check
- HIPAA
- Mid-level
- Continuing education credits
- Mileage reimbursement
Quick Apply
Board Certified Behavior Analyst (BCBA)
Golden Steps ABA —Salt Lake City, UT
- Part-time
- Mid-level
- Children
- Mentoring
- Paid training
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA) $5000 Sign on Bonus!
EverReach ABA —Salt Lake City, UT
- $75,000 - $100,000 a year
- Part-time
- Background check
- Management
- HIPAA
- Continuing education credits
- Health insurance
Quick Apply
Board Certified Behavior Analyst (BCBA)
Kyo Autism Therapy —Salt Lake City, UT
- $80,000 - $105,000 a year
- Part-time
- Hybrid work
- Mid-level
- Ability to lift 50 pounds
- Children
- Paid holidays
- Disability insurance
Quick Apply
BCBA - Board Certified Behavior Analyst
Neurobehavioral Center for Growth —West Jordan, UT
- $48 - $60 an hour
- Full-time
- Background check
- CPR Certification
- Mid-level
- Continuing education credits
- Paid parental leave
Quick Apply
Board Certified Behavior Analyst (BCBA)
Woven Care —Salt Lake City, UT
- $90,000 - $105,000 a year
- Ability to lift 50 pounds
- Experience working with children
- Psychology
- Continuing education credits
- Paid holidays
Quick Apply
Grants Analyst
Housing Connect —Salt Lake City, UT
- $28.43 - $36.00 an hour
- Full-time
- Hybrid work
- Background check
- Microsoft Excel
- Pass drug screening
- Health savings account
- Health insurance
Controls Analyst
Strategic Staffing Solutions —North Salt Lake, UT
- $60 an hour
- Contract
- Inventory management
- Mid-level
- In-person
Quick Apply
1d
Board Certified Behavior Analyst (BCBA)
Above and Beyond Therapy —Layton, UT
- $90,000 - $95,000 a year
- Part-time
- Classroom
- Experience working with individuals with developmental disabilities
- Data analysis skills
- Continuing education credits
- Paid parental leave
Quick Apply
Analyst II Credit Card Compliance
Merrick Bank —South Jordan, UT
- Full-time
- Microsoft Excel
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
Senior Risk Analyst, Enterprise Risk Management (Bank Origination)
Merrick Bank —South Jordan, UT
- Full-time
- CPA
- ERP systems
- 3 years
- AD&D insurance
- Paid holidays
Quick Apply
Board Certified Behavior Analyst (BCBA) Hybrid
Above and Beyond Therapy —Salt Lake City, UT
- $90,000 - $95,000 a year
- Part-time
- Classroom
- Experience working with individuals with developmental disabilities
- Data analysis skills
- Continuing education credits
- Paid parental leave
Quick Apply

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Service Desk Analyst

Black Diamond Equipment -
Salt Lake City, UT

Quick Apply

Job Details

Qualifications

Computer operation
Customer communication
Hardware maintenance
Windows
Printer (troubleshooting support)
Productivity software support
Desktop (troubleshooting support)
Desktop applications
macOS
Productivity software
Desktop administration
Peripheral hardware support
Ticketing system technical support

Full Job Description

The Service Desk Analyst serves as an entry-level service desk and operational support role within the IT department. This position is primarily responsible for handling support tickets, responding to user questions, and resolving common hardware, software, and access issues to maintain a reliable end-user experience. The role works closely with Infrastructure team members and Systems Administrators to escalate and coordinate more complex issues, while contributing to day-to-day support operations and maintaining accurate documentation. Project work is limited and typically consists of assisting with smaller tasks or operational initiatives as assigned.

Authorized and responsible to continuously improve upon and perform all duties according to BDEL Quality, Safety and Employee Policies and procedures:

Tier 1 Technical Support
Respond to service desk tickets, user questions, and support requests in a timely and professional manner.
Troubleshoot and resolve common hardware, software, printing, and account access issues within established support procedures.
Escalate issues beyond Tier 1 scope to Systems Administrators while maintaining ownership of communication and follow-up.
User Assistance and Customer Service
Provide friendly, clear support to end users through ticket communications, email, chat, scheduled calls, or in-person assistance.
Guide users through basic troubleshooting steps and answer common IT-related questions.
Support onboarding, workstation setup, and routine equipment requests as assigned.
Collaboration and Escalation
Work closely with Service Desk team members and Systems Administrators to resolve issues efficiently.
Communicate accurate details when escalating incidents, including symptoms, troubleshooting performed, and user impact.
Learn from escalated cases and apply feedback to improve future issue resolution.
Operational Support
Perform routine support tasks such as device setup, software installs, account assistance, and hardware replacements.
Maintain ticket queue discipline by updating statuses, documenting actions taken, and closing resolved requests accurately.
Follow IT policies, procedures, and security practices in all support activities.
Documentation and Continuous Learning
Document support interactions, resolutions, and recurring issues clearly and consistently.
Use internal documentation and knowledge base resources to research issues and improve service quality.
Participate in training and limited project-related tasks that support team operations and development.

Education

Required: Associate degree in Computer Science, Information Technology, or related education/experience.

Alternative: 1-3 years of experience in an IT service or customer support role can substitute for the education requirement.

Work Experience

0-2 years of experience supporting users in a Microsoft environment or similar multi-user office setting. Entry-level certifications or related internship experience are helpful. Demonstrated customer service skills, willingness to learn, and the ability to troubleshoot common hardware, software, and access issues are preferred.

Skills and general experience

Candidates should have strong customer service, communication, and documentation skills along with foundational technical ability. Skills needed include:

Computer literacy and proficiency with Microsoft Windows, Apple MacOS, Microsoft 365, and standard office applications
Basic troubleshooting for computer hardware, peripherals, printing, and user applications
Ability to learn new platforms, systems, and support procedures
Strong verbal and written communication with technical and non-technical users
Accurate ticket documentation and follow-up
Basic understanding of account access, password support, and common connectivity issue

General physical requirements: Light work

Visual acuity requirements: Computer work, close inspection

Motion and sensory requirements: Stooping, Reaching, Talking, Hearing, Carrying

Physical working conditions: Inside Environment

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.

Quick Apply

Refine Your Search

support analyst jobs in salt lake city ut

Service Desk Analyst

Records Examiner / Analyst Supporting the FBI

Data Analyst

Intraday Workforce Analyst

Master Data Management Operations, Analyst

IT Clinical Systems Analyst I or II

Financial Analyst

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA)

Board Certified Behavior Analyst (BCBA) $5000 Sign on Bonus!

Board Certified Behavior Analyst (BCBA)

BCBA - Board Certified Behavior Analyst

Board Certified Behavior Analyst (BCBA)

Grants Analyst

Controls Analyst

Board Certified Behavior Analyst (BCBA)

Analyst II Credit Card Compliance

Senior Risk Analyst, Enterprise Risk Management (Bank Origination)

Board Certified Behavior Analyst (BCBA) Hybrid

I want to receive the latest job alert for support analyst in salt lake city ut

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