GENERAL SUMMARY
Practices managerial responsibilities over non-licensed and/or licensed staff/clinicians (depending on the area of assignment) for a designated unit/clinic/program. Will assist with daily clinic/program operations, not just in-clinic but with field-based employees. May assist with developing policies and procedures for the unit depending on the area of assignment. May also provide both direct clinical services and assessments and develop treatment plans for consumers with mental illness and/or substance use.
SPECIFIC PROGRAM DESCRIPTION:
Specialized Multidisciplinary Alternate Response Team (SMART) Program: A collaborative program aimed at creating a multidisciplinary mental health response team in partnership with Bexar County Sheriff’s Office (BCSO), Acadian Ambulance and The Southwest Texas Regional Advisory Council (STRAC). The team consists of licensed mental health professionals, peer support specialists, mental health deputy, and a paramedic. As part of this team, the SMART Certified Peer Support Specialist will use specified triage criteria developed by Bexar County Dispatch team to identify low level 9-1-1 mental health related calls to dispatch the SMART team to respond. The target population are individuals experiencing a mental health crisis that are otherwise non-violent and in need of access to treatment.
ESSENTIAL DUTIES & RESPONSIBILITIES
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.
- Provides clinical guidance and input for assigned QMHP-CS and CSSP, which may include in-clinic and field-based support, observation, and consultation.
- Ensures business units/programs meet productivity, revenue goals, and treatment outcomes. (SMART Program excluded)
- Conducts chart and program audits.
- Coordinates and collaborates with program contractors to identify specific resources available in the community.
- Responds to crisis situations and provide intervention and support as needed. Depending on the business unit/program may require after-hour crisis support.
- Responds to client/LAR needs/complaints and employee relations issues.
- Ensures and role models CHCS safety protocol adherence and implementation.
- May require assistance with data collection, analysis, and reporting, including budgetary/financial reporting.
- Conducts interviews and hiring practices for direct report positions while considering operational budgets.
- Assists with new staff onboarding, training/coaching related to job duties/responsibilities.
- Reviews and approves clinical documentation, including reviewing and approving treatment plans, progress notes, discharge summaries, etc.
- Provides intervention strategies to improve clinical/program outcomes.
- Supervises the work of assigned personnel, including assigning and reviewing work, providing guidance, and conducting performance evaluations.
- May assist with completing intake assessments as needed.
- Performs other related duties as required.
MINIMUM ENTRANCE QUALIFICATIONS
Education and Experience
- Master's degree in counseling, social work, behavioral science, or other behavioral-related fields and at least three (3) years’ experience as QMHP-CS.
- Five (5) years’ experience working with relevant population.
Licenses or Certifications
- State of Texas as a Licensed Master Social Worker (LMSW), Licensed Professional Counselor Associate (LPC-Associate), and/or Licensed Marriage and Family Therapist Associate (LMFT-Associate).
This position may be subject to licensure requirements that are stipulated by funding sources. Unit leadership will be able to provide additional information to ensure the programs meet all licensure requirements.
Other Requirements
- Must maintain a valid driver’s license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company’s auto insurance carrier if you drive your vehicle during company business
- Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies
- Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
- Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.
- NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.
- NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers
- proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.
- Depending on the assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.
PREFERRED QUALIFICATIONS
- Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.
SUPERVISION
- Work requires assisting the Clinic Administrator with clinical supervision and monitoring performance for a regular group of employees (2 or more full-time employees) including providing input on hiring/disciplinary actions and work objectives/ effectiveness, performance evaluations, and realigning work as needed.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Principle and practices of employee supervision.
- Crisis management.
- Health and safety code and ethical guidelines.
- Applicable software applications (including Microsoft Office Suite).
- Modern office procedures, methods and computer equipment.
- Available community resources and working understanding of hospital system, judicial and legal system.
- Severe mental illness (SMI), co-occurring disorders, and substance use disorders.
- Basic understanding of medical terminology and psychopharmacological medications.
Skill in:
- Critical thinking.
- Organization and time management.
- Coaching and development of staff.
- Counseling, mediation, and verbal de-escalation.
- Performing a variety of duties, often changing from one task to another of a different nature.
- Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
Ability to:
- Respond to emergencies and crisis situations.
- Effectively communicate, both verbally and in writing.
- Understand and carry out oral and written directions.
- Work in a multi-disciplinary setting and work with diverse populations.
- Maintain the confidentiality of information and professional boundaries.
- Establish and maintain effective working relationships.
- Maintain accurate and complete records.
- Meet schedules and deadlines of the work.
- Accurately organize and maintain paper documents and electronic files.
- Conduct eligibility screenings and clinical assessments.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.
- Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.
- The employee must be able to occasionally transfer a consumer.
Monday - Friday 8:30am - 5:30pm 711 E Josephine
Code : 7070-2
SALARY RANGE: $77,610.23-$81,490.74
