Top 109 It support specialist Jobs in San Antonio Tx

Journeyman Computer User Support Specialist (Help Desk Support)
BRS —San Antonio, TX
- $61,000 - $68,000 a year
- Full-time
- 5 years
- Mid-level
- Windows
- Profit sharing
- Paid holidays
7d
IT Systems - IT Support Coordinator
San Antonio Spurs Sports & Entertainment —San Antonio, TX
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
1d
IT Help Desk Technician
Archdiocese of San Antonio —San Antonio, TX
- Full-time
- Computer Science
- Mid-level
- Windows
IT Support Specialist
GFS Home Loans —San Antonio, TX
- $42,500 - $53,500 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
IT Managed Service Help Desk Support Level II
Rx Technology —San Antonio, TX
- $50,000 - $60,000 a year
- Full-time
- Google Workspace
- Clean driving record
- Mid-level
- Health insurance
- Paid time off
Quick Apply
IT Support Specialist I
CentroMed —San Antonio, TX
- $21 an hour
- Weekends as needed
- Mid-level
- Windows
- Organizational skills
Quick Apply
IT Support Technician
Metro Vein Centers —San Antonio, TX
- $55,000 - $65,000 a year
- Full-time
- Google Workspace
- Medical office experience
- HIPAA
- Paid holidays
- Disability insurance
Quick Apply
11d
IT Helpdesk Dispatch
Rx Technology —San Antonio, TX
- $37,000 - $43,000 a year
- Full-time
- Writing skills
- High school diploma or GED
- Ability to sit for extended periods
- Health insurance
- Paid time off
Quick Apply
Desktop Support Coordinator
Lake|Flato Architects —San Antonio, TX
- Computer science
- Computer Science
- Mid-level
Quick Apply
Information Technology Support Specialist
General Dynamics Information Technology —San Antonio, TX
- $30.44 - $41.18 an hour
- Holidays
- Inventory management
- 5 years
- Office
- 401(k) matching
Help Desk Support Specialist
University Health —San Antonio, TX
- $19.05 - $26.75 an hour
- Full-time
- Experience equivalent to degree accepted
- Associate's degree
- Entry level
2d
IT Service Desk Specialist Tier 2
Juern Technology —San Antonio, TX
- $50,000 - $64,000 a year
- 8 hour shift
- Azure
- Mid-level
- 3 years
- Health savings account
- Health insurance
Quick Apply
9d
Support Services Specialist I
Bexar County —Bexar County, TX
- $21.93 - $26.32 an hour
- Overtime
- Pass drug screening
- Mid-level
- Office
- Retirement plan
Clin Health-IT Supp Spec-Associate
UT Health Science Center at San Antonio —San Antonio, TX
- 8 hour shift
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- AD&D insurance
- Paid holidays
IT Service Desk Technician Tier 1
Juern Technology —San Antonio, TX
- $43,000 - $53,000 a year
- 8 hour shift
- Mid-level
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
9d
Help Desk
Brundage Management Inc. —San Antonio, TX
- $23 an hour
- Full-time
- Background check
- Spanish
- Office
- Paid holidays
- Health insurance
Quick Apply
IT Help Desk Engineer
DOCUmation —San Antonio, TX
- Full-time
- Background check
- 5 years
- Research
Help Desk Specialist
Leidos —San Antonio, TX
- $59,150 - $106,925 a year
- Full-time
- Mid-level
- Windows
- Master's degree
Service Desk Technician II
IBC Bank —San Antonio, TX
- Full-time
- Writing skills
- Mid-level
- Office
8d
IT Support Desk Operator
MCNAUGHTON-MCKAY ELECTRIC CO —Schertz, TX
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
7d

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it support specialist jobs near san antonio tx

Journeyman Computer User Support Specialist (Help Desk Support)

BRS -
San Antonio, TX

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Job Details

Full-time
$61,000 - $68,000 a year
7 days ago

Benefits

Profit sharing
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Desktop computer repair
Network troubleshooting
Laptop (troubleshooting support)
Windows
Desktop (troubleshooting support)
Remote access software
Productivity software
IAT
Desktop administration
Hardware diagnostics
IAT Level II
Peripheral hardware support
Ticketing system technical support

Full Job Description

Eagle Integrated Services (EIS) is seeking a Journeyman Computer User Support Specialist (Help Desk Support).
The Journeyman Computer User Support Specialist is a skilled, hands-on technical professional responsible for providing comprehensive Tier 1 and Tier 2 technical support to end-users. They serve as a primary point of contact for troubleshooting and resolving hardware, software, and network connectivity issues. Working under the general supervision of a senior specialist or Help Desk lead, they independently handle a wide variety of incidents and service requests, applying established procedures and their technical knowledge to restore service for users efficiently. This role is crucial for maintaining user productivity and satisfaction across the organization.
1. Typical Task List
Incident Response and Troubleshooting

Serve as a primary point of contact for receiving, logging, and tracking all user-reported technical issues via phone, email, or ticketing system.
Diagnose and resolve a wide range of Tier 1 and Tier 2 technical issues, including hardware faults, software errors, and network connectivity problems.
Utilize remote support tools to troubleshoot and resolve user issues in a timely manner.

System Installation and Configuration

Install, configure, and deploy new computer systems using standard system images.
Install and configure approved software applications and ensure proper functionality.
Set up and configure peripheral devices, such as printers, monitors, and docking stations.

User Support and Account Management

Assist users with common tasks, including password resets, email configuration, printer setup, and access to network drives.
Perform basic user account management in Active Directory, such as unlocking accounts and resetting passwords.
Provide guidance and basic training on standard hardware and software.

Escalation and Documentation

Escalate complex incidents requiring administrator-level access or specialized knowledge to the appropriate Tier 3 teams.
Contribute to the IT knowledge base by creating and updating technical documentation, user guides, and troubleshooting procedures.
Document troubleshooting steps and resolutions clearly and accurately in the IT Service Management ticketing system.

3. Minimum Qualifications / Requirements
Experience: A minimum of three (3) to five (5) years of hands-on experience in an IT help desk or desktop support role.

Demonstrated experience troubleshooting a wide range of hardware and software issues in a professional environment.

Certifications (Baseline):

Must possess a current CompTIA Security+ CE certification (or higher) to meet DoD 8140 requirements for IAT Level II.

Certifications (Computing Environment - Desired):
A relevant industry certification is desired. Examples include:

CompTIA A+
CompTIA Network+
Microsoft 365 Certified: Modern Desktop Administrator Associate

Security Clearance: Must possess and maintain a SECRET security clearance.

Technical Skills:

Proficiency with Microsoft Windows operating systems (Windows 10/11) and the Microsoft Office 365 suite.
Strong hardware troubleshooting skills for PCs, laptops, and common peripherals.
Solid understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Experience with Active Directory for user account management.
Experience using IT Service Management (ITSM) ticketing systems (e.g., ServiceNow, Remedy) and remote desktop tools.
Excellent customer service, communication, and problem-solving skills.

EIS offers a competitive benefits package to include: paid holidays, paid time off including sick and vacation leave, medical, dental and vision insurance, flexible spending accounts, short and long term disability, company paid life insurance, 401(k) with a company match and discretionary profit sharing and tuition reimbursement.

Apply Now

Refine Your Search

it support specialist jobs in san antonio tx

Journeyman Computer User Support Specialist (Help Desk Support)

IT Systems - IT Support Coordinator

IT Help Desk Technician

IT Support Specialist

IT Managed Service Help Desk Support Level II

IT Support Specialist I

IT Support Technician

IT Helpdesk Dispatch

Desktop Support Coordinator

Information Technology Support Specialist

Help Desk Support Specialist

IT Service Desk Specialist Tier 2

Support Services Specialist I

Clin Health-IT Supp Spec-Associate

IT Service Desk Technician Tier 1

Help Desk

IT Help Desk Engineer

Help Desk Specialist

Service Desk Technician II

IT Support Desk Operator

I want to receive the latest job alert for it support specialist in san antonio tx

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