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Hotel and Park Director Of Operations

One Source Housekeeping Solutions
San Diego, CA

Quick Apply

Job Details

Full-time
$110,000 - $125,000 a year
2 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off

Qualifications

Customer relationship building
Team leadership
Staff scheduling
Client rapport building
Managing hospitality teams
Hotel guest service standards
Client management
Financial performance measurement
Business operations
Workforce management
Hotel operations budget management
Staffing management
Organizational budget management
Senior leadership

Full Job Description

Hotel and Park Director of Operations

Company: One Source Housekeeping Solutions
Location: San Diego Metro Area, CA
Salary: $110,000–$125,000 annually
Employment Type: Full-Time, Exempt

Position Summary

One Source Housekeeping Solutions is seeking an experienced Hotel and Park Director of Operations to lead hospitality and park operations throughout the San Diego metro area. This senior leadership role is responsible for the overall performance of assigned hotel and park operations, with a strong focus on service quality, labor management, client relationships, employee leadership, safety, and financial performance.

The Director of Operations will oversee multiple operational teams and leaders, ensuring consistent execution of company standards while building strong partnerships with client leadership. This position requires a highly visible, hands-on leader who can successfully manage a fast-paced, high-volume hospitality environment.

Key Responsibilities

Provide overall operational leadership for assigned hotel and park operations throughout the San Diego metro area.
Lead, develop, and hold accountable site-level managers, supervisors, and operational teams.
Ensure consistently high standards of cleanliness, presentation, guest experience, and service delivery.
Maintain strong relationships with hotel, park, and client leadership and serve as the primary point of contact for operational performance.
Monitor staffing levels, productivity, labor utilization, scheduling, and operational efficiency across all assigned locations.
Partner with Talent Acquisition and operational leadership to maintain appropriate staffing levels and proactively address workforce needs.
Manage operational budgets, labor costs, supplies, and other controllable expenses while maintaining service standards.
Review operational and financial performance and implement corrective action when results fall below expectations.
Conduct regular property and park inspections to evaluate quality, safety, staffing, and compliance.
Establish clear performance expectations and provide ongoing coaching, development, and accountability for leadership teams.
Support new account transitions, operational changes, and special projects as needed.
Ensure compliance with company policies, client requirements, safety procedures, and applicable federal, state, and local employment requirements.
Ensure proper documentation, training, onboarding, and operational procedures are consistently followed.
Identify opportunities to improve productivity, service delivery, employee retention, and client satisfaction.
Respond quickly and effectively to operational challenges, client concerns, staffing issues, and changing business needs.

Qualifications

Minimum of 7 years of progressive operations leadership experience within hospitality, hotel housekeeping, resort operations, theme park operations, facilities services, or a related high-volume service environment.
Multi-site or large-scale operational leadership experience strongly preferred.
Proven experience leading managers and large frontline teams.
Strong understanding of labor management, scheduling, productivity, budgeting, and operational performance.
Demonstrated ability to build and maintain strong client relationships.
Strong leadership, communication, problem-solving, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to quality, safety, accountability, and guest service.
Ability to travel regularly between assigned locations throughout the San Diego metro area.
Flexibility to support operations during weekends, holidays, and non-traditional hours when business needs require.

Benefits

Medical insurance
Dental insurance
401(k)
Paid time off
Professional development and growth opportunities

Salary Range: $110,000–$125,000 annually, based on experience and qualifications.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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