Top 86 Guest service agent Jobs in San Diego Ca

Front Desk Agent
Omni Hotels & Resorts —San Diego, CA
- $29.45 an hour
- Full-time
- Math
- Ability to stand for extended periods
- Entry level
Quick Apply
Front Office Agent (Part-Time)
Loews Coronado Bay Resort —Coronado, CA
- $26.29 an hour
- Part-time
- Ability to walk for extended periods
- Military encouraged
- Ability to stand for extended periods
- Paid holidays
- Health insurance
Quick Apply
2d
Guest Service Agent
DoubleTree by Hilton San Diego Bayside —San Diego, CA
- $21 an hour
- Part-time
- Ability to climb stairs
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
2d
Front Desk Agent
Embassy Suites San Diego —San Diego, CA
- $23 an hour
- Full-time
- Military
- Hotel
- Math
- Free parking
- Disability insurance
Quick Apply
Front Desk Agent
The Margot Hotel —San Diego, CA
- $23 an hour
- Weekends as needed
- Bilingual
- Hotel
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
Front Desk Agent
InterContinental —San Diego, CA
- $26 - $28 an hour
- Night shift
- Computer literacy
- Basic math
- Hotel
Guest Service Agent
DoubleTree San Diego Bayside —San Diego, CA
- $21 an hour
- Hotel
- Ability to lift 50 pounds
- Entry level
Quick Apply
5d
Front Desk Agent
Marriott La Jolla —La Jolla, CA
- $26.50 an hour
- Overtime
- Bilingual
- Computer literacy
- Hotel
- Free parking
- Disability insurance
Quick Apply
4d
Guest Service Agent
Carte Hotel San Diego Downtown, Curio Collection by Hilton —San Diego, CA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Services Agent
Coury Hospitality —San Diego, CA
- $23 an hour
- Full-time
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Ramada by Wyndham San Diego National City —National City, CA
- $18.50 an hour
- Weekends as needed
- Computer literacy
- Hotel
- Typing
- Disability insurance
- Health insurance
Guest Service Agent
Courtyard by Marriott San Diego Downtown —San Diego, CA
- $20 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Bartell Hotels, a CALP —San Diego, CA
- $20.50 an hour
- Hotel
- Ability to lift 50 pounds
- Front desk
Quick Apply
Front Desk Agent - Part Time
Hotel Indigo —San Diego, CA
- $25 an hour
- Part-time
- Sales
- Computer literacy
- Basic math
- Health insurance
- Dental insurance
2d
Guest Service Agent
Pyramid Hotel Group —San Diego, CA
- $21 an hour
- Part-time
- Driver's License
- Ability to stand for extended periods
- Communication skills
- Health insurance
- Paid time off
Front Desk Agent
Town & Country Resort —San Diego, CA
- From $22 an hour
- Weekends as needed
- Computer skills
- Ability to stand for extended periods
- Communication skills
4d
Guest Service Agent
Sonesta —San Diego, CA
- $18.50 - $19.00 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
Guest Service Agent
CHM Hotels Inc —National City, CA
- $18.00 - $20.40 an hour
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Hotel
- Employee discount
Front Desk Agent (FT) (AM) ("Agente de Recepción")
EVANS HOTELS LLC —San Diego, CA
- $23.90 an hour
- Full-time
- High school diploma or GED
- Food service experience
- Ability to stand for extended periods
- Free parking
- Dental insurance
Quick Apply
Leasing Agent
Cornerstone Residential —San Diego, CA
- $37 - $39 an hour
- Full-time
- Hospitality
- Clean driving record
- Pass drug screening
- AD&D insurance
- Disability insurance
Quick Apply

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Front Desk Agent

Omni Hotels & Resorts -
San Diego, CA

Quick Apply

Job Details

Full-time
$29.45 an hour

Qualifications

Customer communication

Full Job Description

Omni San Diego Hotel at the Ballpark

With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests.

Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match.

Overview:
This team member will be responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the resort and local area, and offering our full range of upscale resort amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

Responsibilities:

Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures.
Empathetically listen to guest inquiries and provide appropriate responses.
Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.).
Block rooms in the computer and follow through on designated requirements.
Pre-register designated guests and prepare key packets.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
Maintain confidentiality of all guests and hotel information.
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments.
Maintain guest history files on all guests.
Accommodate room changes expediently.
Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
Issue safe deposit boxes to guests and ensure security of key.
Monitor, send and distribute guest faxes.
Generate, print and distribute daily and weekly reports.
Resolve discrepancies on the room status report with Housekeeping.
Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

Qualifications:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
Ability to accurately and efficiently input information into computer systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to compute accurate mathematical calculations.
Ability to think clearly, quickly and make concise decisions.
Ability to prioritize, organize and follow up.
Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
Ability to stand for entire shift.
Previous customer service experience.
Previous hotel front desk experience is strongly preferred.
Previous cashiering experience is preferred.
Fluency in a foreign language is preferred.
Previous guest relations training is preferred.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: [email protected].

Quick Apply

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