Top 5 It helpdesk technician Jobs in San Luis Obispo, Ca

IT Helpdesk Technician
Trust Automation —San Luis Obispo, CA
- $29.40 - $36.00 an hour
- Clean driving record
- Computer Science
- HIPAA
- Profit sharing
- AD&D insurance
Information Technology Technician I
Community Health Centers of the Central Coast —Atascadero, CA
- $25.00 - $37.68 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Ability to lift 50 pounds
Level II / Level III IT Support Technician
Professional IT Solutions —Arroyo Grande, CA
- $60,000 - $70,304 a year
- Email
- Mid-level
- Windows
- Continuous improvement
- Health insurance
- Paid time off
Quick Apply
12d
Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)
MEC Energy Services, LLC —United States
- Full-time
- Background check
- Microsoft Access
- Mid-level
Quick Apply

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11d
IT Helpdesk Technician
Trust Automation —San Luis Obispo, CA
If asked and agreed upon, employees must possess a valid California Driver’s License and clean driving record. Sitting or standing for extended period of time.
$29.40 - $36.00 an hour

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IT Helpdesk Technician

Trust Automation -
San Luis Obispo, CA

Apply Now

Job Details

$29.40 - $36.00 an hour

Benefits

Profit sharing
AD&D insurance
Paid holidays
Health insurance
401(k)
Flexible spending account
Paid time off
Employee assistance program
Life insurance

Qualifications

Computer operation
Windows
Microsoft Office
Driver's License
Driving
Desktop (troubleshooting support)
Customer support ticket management
macOS
Desktop administration
Ticketing system technical support

Full Job Description

Why Trust Automation?

Our goal is to develop the most advanced control and power management systems for the defense, semiconductor, medical and industrial industries while nurturing a work environment that reflects our core values. Located in beautiful San Luis Obispo, California, we’re part of a growing community of advanced manufacturing companies on the cutting edge of information technologies and automation. To bring the world’s most advanced technologies to life, we need your talent.

Safety

Respect

Integrity

Teamwork

Agility

Community

Build What's Next With Trust Automation

At the forefront of tomorrow’s innovation, we put people first. Our culture blends collaboration, creativity, and true work–life balance—set against the unmatched lifestyle of California’s Central Coast.

Our Corporate Values

100% Paid Healthcare

We believe it’s our responsibility to take care of our employees’ well-being—which is why we cover 100% of our employees health plans and a percentage of dependents plans.

In-House Recreation

Challenge your coworkers to a friendly game of foosball, air hockey or ping-pong, or play some video games on your coffee break.

Work-Life Balance

We encourage a healthy work-life balance. We want you to have a rewarding career while also making time for your family, friends and personal life.

Employer sponsored Early Care and Education

Our licensed children's center provides families with high-quality care and education for infants, toddlers and older children.

Trust Childrens Center +

Trust Team Events

To encourage team-building and camaraderie, we plan several fun events each month and even cater breakfast.

Community Service

Giving back is important to us. We encourage community service and offer several opportunities to get involved throughout the year.

Trails & Oceans

Our office is located in beautiful San Luis Obispo, California, where there’s never a shortage of fun things to do—from surfing the local beaches to hiking winding trails.

Excellent Benefits

Our benefits include generous paid time off in the form of vacation, sick and 11 paid holidays per year. We also offer bonuses, a 401K saving plan, Flexible Spending Accounts, Profit Sharing, Life and AD&D Insurance, and a Employee Assistance Program.

Application for

IT Helpdesk Technician

Trust Automation

Trust Automation has over 35 years of experience in custom motors, linear drives, digital drives, and systems which meet the unique needs of its customers. Its product line includes motors, linear drives, digital drives, custom assemblies, and products to fit unique applications and ground-up system design and manufacturing solutions. We design, build and support control and power management systems for the most demanding defense, semiconductor, industrial automation, and medical applications.

Trust Automation is an equal opportunity employer and committed to attracting, hiring, developing, and retaining a skilled, productive, and diverse workforce, personnel with competencies and experience related to the regional and State population. Every employee has an “at-will” relationship with Trust Automation. This means that employment with Trust Automation is at the mutual consent of the employer and the employee and is subject to termination by either party at will, with or without cause or advance notice.

Job Summary

The IT Helpdesk Technician serves as the first point of contact for employees experiencing technical issues. You will provide technical support and assistance via phone, email, in-person, or remote access for a wide range of computer systems, hardware, and software. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a customer-centric approach to resolving IT-related issues. The IT Helpdesk Technician will be responsible for diagnosing and troubleshooting technical problems related to hardware and software issues, managing tickets, and escalating complex issues to appropriate IT teams when necessary. This position plays a crucial role in maintaining productivity across the organization by ensuring smooth operation of IT systems and minimizing downtime.

Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified, to perform the essential functions.

Provide first-line technical support for hardware, software, and network issues via phone, email, chat, and in-person.
Diagnose and resolve complex technical problems for end-users in a timely manner.
Prioritize and escalate tickets to appropriate IT teams when necessary.
Respond to and manage service desk tickets in accordance with established SLA guidelines.
Set up and configure new workstations, including hardware deployment and software installation.
Repair or replace equipment as needed, ensuring minimal downtime for users.
Maintain an accurate inventory of IT assets and manage equipment lifecycle.
Conduct IT training for new hires and existing staff as needed.
Create and update user-friendly documentation and guides for common IT processes and troubleshooting.

Position Requirements

Bachelor’s degree in Computer Science, Information Systems, or similar degree. Or Associate’s degree plus two years of technical support experience, or three plus years technical support experience.
1-2 years of experience supporting Windows and MacOS devices.
Excellent customer first mentality.
Excellent organizational and time management skills.
Excellent verbal and written communication skills.
Experience working in a regulated environment. (e.g. CMMC, SOCII, HIPAA, SOX)
Solid understanding of computers, networks and software.
Experience supporting Microsoft 365 and related applications.
Experience using a help-desk ticket system such has JIRA Service Management.
This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR) - all applicants must be U.S. citizen.
This position may be asked to drive for company purposes during the course of employment. If asked and agreed upon, employees must possess a valid California Driver’s License and clean driving record.
May participate in the identity verification process to access secure client or government portals by authorizing certified supplier or customer management platforms to obtain information from your personal credit profile or other information, solely to verify your identity.

Physical Requirements

Hearing and speaking to exchange information in person, on the telephone or virtually.
Dexterity of hands, fingers, and wrist to operate a computer keyboard, calculator, or assemble/manufacture intricate items.
Seeing to read a variety of materials.
Sitting or standing for extended period of time.
Physical agility to lift up to 50 pounds to shoulder height. Any items that weigh more than 50 pounds will require two or more people or a lifting device to move.
Physical agility to lift, carry, push, or pull objects.

Pay/Salary Information

Pay scale for this position - $29.40 - $36.00 Hourly

By submitting your application, you acknowledge that you have read and understand the information provided within. You certify that the information contained in this application is correct to the best of your knowledge. You understand that to falsify information is grounds for refusing to hire, or for discharge should you be hired.

Apply Now

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it helpdesk technician jobs in san luis obispo, ca

IT Helpdesk Technician

Information Technology Technician I

Level II / Level III IT Support Technician

Systems Administrator-On-Site at US Embassy Shenyang (Relocation Required)

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