Top 252 Help desk Jobs in San Rafael, Ca

IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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Senior Technical Operations Engineer
Fogdog IT —San Francisco, CA
- $115,000 - $125,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 5 years
- No experience needed
- Travel reimbursement
- Health insurance
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Technical Trainer and Adoption Specialist
Crusoe —San Francisco, CA
- $105,000 - $130,000 a year
- Full-time
- Google Workspace
- Master's degree
- Bachelor's degree
- Commuter assistance
- Paid parental leave
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In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —San Francisco, CA
- $28.70 an hour
- 12 hour shift
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Apprentice IT Consultants / Jr. Network Technicians / Lvl 1 IT Helpdesk
TechInSF Consulting —San Francisco, CA
- $25 - $45 an hour
- Temporary
- Hybrid work
- Google Workspace
- Computer networking
- IT
- 401(k)
- Paid time off
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13d
Help Desk Support Technician
Town School for Boys —San Francisco, CA
- $32 - $40 an hour
- Part-time
- Customer service
- Organizational skills
- Middle school
Technical Support Analyst
College Track —Oakland, CA
- $78,000 - $95,000 a year
- Full-time
- Hybrid work
- Google Workspace
- System design
- Research
- Paid holidays
Data Recovery Engineer - Windows Platform
DriveSavers Data Recovery —Novato, CA
- Full-time
- Office
- Windows
- Experience equivalent to degree accepted
- Paid training
- Paid parental leave
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Customer Support Specialist
Parafin —San Francisco, CA
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- Financial services
- Entry level
- Commuter assistance
- Paid parental leave
17h
Helpdesk Technician
Bay Clubs LLC —San Francisco, CA
- $29 - $34 an hour
- Hybrid work
- Mid-level
- Microsoft Office
- In-person
8d
IT Consultant (IT Help Desk Consultant)
Jones IT —San Francisco, CA
- $70,304 - $72,804 a year
- Full-time
- Mid-level
- Fair chance
- 1 year
- Commuter assistance
Quick Apply
Customer Service Specialist, Technical
Ekso Bionics, Inc. —San Rafael, CA
- $75,000 - $95,000 a year
- Full-time
- Oracle
- Mid-level
- Office
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IT Specialist
Promise —San Francisco, CA
- $100,000 - $130,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Health insurance
IT Support Analyst
Handshake —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Help Desk Technician I
E2 Consulting Engineers, Inc. —Emeryville, CA
- $24.00 - $31.25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
2d
Customer Support Specialist
Rogo —San Francisco, CA
- $110,000 - $130,000 a year
- Full-time
- 1 year
- Communication skills
- Entry level
IT Support Specialist
LiveKit —San Francisco, CA
- $130,000 - $155,000 a year
- Full-time
- Hybrid work
- Google Workspace
- Mid-level
- Dental insurance
- Vision insurance
Support Engineer
Finix Payments —San Francisco, CA
- $85,000 - $130,000 a year
- Full-time
- Hybrid work
- Computer science
- Bachelor of Science
- Communication skills
14d
Technical Support Specialist
Anrok —San Francisco, CA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Communication skills
- Health insurance
- Dental insurance
IT Desktop Field Services Technician
University of California San Francisco —San Francisco, CA
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science

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IT Support Engineer (Hybrid - San Rafael)

Xantrion -
San Rafael, CA

Quick Apply

Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Productivity software
Video conferences (communication methods)

Full Job Description

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.

This is an on-site position that requires traveling to and working at client locations in San Rafael, CA as well as at Xantrion’s headquarters in Lafayette, CA.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Work with third party support providers when necessary.
Follow up with customers to ensure an issue has been resolved.

Administration

Submit semi-monthly timesheet and expense reports.
Attending scheduled training and meeting sessions.
Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

Ability to work a variable shift any time during Xantrion’s business hours.
Perform audits of customer information and systems as necessary to ensure accuracy.
Take support tickets from the dispatcher.
Update and schedule service tickets until issues have been resolved or further escalated.
Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus.

Knowledge & Experience

Minimum of 3 years of technical support experience required
- On-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

Positive attitude.
Strong written, oral, and interpersonal communication skills.
Strong telephone presence with organized follow-up skills.
Ability to follow established operating procedures
Strong, service-oriented, customer-focused.
Strong attention to detail.
Experience working constructively in a team-oriented, collaborative environment.
Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every step of the resolution.
Appropriate amount of time is correctly coded per day.
Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
Internal and external customer satisfaction scores.
Ticket closure rate relative to peers.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $60K - $70K; depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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Refine Your Search

help desk jobs in san rafael, ca

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