Top 2 Account manager/collections team lead Jobs in Sandpoint Id

Account Manager/Collections Team Lead
Bottleless Nation —Sandpoint, ID
- $23 - $25 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Office
- Paid training
- Health savings account
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Columbia Banking System —Ponderay, ID
- $20 - $26 an hour
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Disability insurance
- Health insurance

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Account Manager/Collections Team Lead

Bottleless Nation -
Sandpoint, ID

Quick Apply

Job Details

Full-time
$23 - $25 an hour
8 hours ago

Benefits

Paid training
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Employee assistance program
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication
Microsoft Outlook
Spreadsheets
High school diploma or GED

Full Job Description

Pure Water Partners, a privately held specialty finance company in the bottle free water marketplace, is actively seeking an experienced enthusiastic and motivated Account Manager (Collections) Team Lead.

This is an on-site, full-time role in our Sandpoint office (with the possibility of exploring a hybrid work arrangement for candidates more than 30 minutes from Sandpoint). If you are looking for a company that you can grow with and learn from, then we want to hear from you!

Key Responsibilities:

Leadership & Team Support

Serve as the primary escalation point for complex customer issues or calls requiring advanced handling.
Provide daily operational support to Account Managers; ensure adherence to policy, compliance, and quality standards.
Assist with onboarding and training new team members, as well as ongoing development of existing staff.
Promote a team environment focused on collaboration, professionalism, and results.
Help schedule and lead team huddles as needed.

Strategic Collections Oversight

Oversee and guide collection efforts on Large Target Accounts (LTA), ensuring consistent communication, follow-ups, and resolution of aging balances.
Partner with the Collections Manager in developing and implementing collection strategies to reduce delinquency and improve recoveries.
Assist manager in monitoring account portfolios to identify trends, problem accounts, and opportunities for process improvement.

Performance Monitoring & Reporting

Assist in tracking and reporting on key performance indicators (KPIs) for the team including call activity, delinquency, promise-to-pay, and recovery rates.
Review individual and team performance dashboards, and provide feedback or coaching in collaboration with the Collections Manager.
Identify underperforming accounts or reps and recommend targeted action plans.

Incentives & Culture

Collaborate with the Collections Manager to create and maintain weekly and monthly performance incentive programs.
Gather team input to ensure incentives are motivating and aligned with business goals.
Promote a positive team culture and drive morale through recognition, engagement initiatives, and a sense of ownership.

Process & Policy Support

Assist in documenting and refining department processes and workflows.
Make recommendations for improvements to collection practices based on observed trends and data.
Ensure that all communications with customers and dealers meet professional standards and regulatory compliance.

Qualifications:

Strong understanding of collections practices, regulations, and customer retention strategies.
Proven ability to handle escalated calls and sensitive customer scenarios with professionalism and diplomacy.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
Experience with Water Desk or Aspire and BillTrust.
Proficiency in Microsoft Excel, Outlook, and general reporting tools.

Key Competencies:

Leadership and coaching skills
Critical thinking and problem-solving
Conflict resolution and de-escalation
Results-driven and accountability-focused
Team collaboration and emotional intelligence
Adaptability and continuous improvement mindset

Work Hours and Location:

In office, Monday-Friday, 8:00am-5:00pm

Compensation and Benefits:

Starting rate of $23.00 - $25.00/hour based on experience
Additional performance incentive based on portfolio of accounts
Medical, Dental, Vision benefits *Programs offered that cost as little as $10 out of pocket per month for an individual*
401(k) with a company match

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Accounts receivable: 3 years (Required)
Microsoft Excel: 3 years (Required)
Team management: 3 years (Required)

Quick Apply

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account manager/collections team lead jobs in sandpoint id

Account Manager/Collections Team Lead

Assistant Branch Manager

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