Top 63 Desk analyst i Jobs in Santa Ana, Ca

Service Desk Analyst
Financial Partners Credit Union —Costa Mesa, CA
- $30 - $42 an hour
- Research
- Mid-level
- Communication skills
Quick Apply
Help Desk Analyst I
Bal Seal Engineering —Lake Forest, CA
- $25 - $31 an hour
- Full-time
- Computer science
- Computer Science
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
IT Helpdesk Analyst
Yum! Brands —Irvine, CA
- $22.88 - $26.00 an hour
- Spanish
- Office
- Quick service & fast food restaurant
4d
Service Desk Analyst
Anduril Industries —Costa Mesa, CA
- $77,000 - $102,000 a year
- Email
- Mid-level
- 3 years
- AWS
Quick Apply
9d
Help Desk Analyst
Jackson Lewis —Orange County, CA
- $26.70 - $33.40 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health savings account
- Paid holidays
Haulaway Operations Team - Analyst
GLOVIS America, Inc. —Irvine, CA
- $26.44 - $28.00 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Desktop Support Analyst - Senior
PIH Health —Whittier, CA
- $33.35 - $56.95 an hour
- Full-time
- 7 years
- Computer Science
- Hospital
11d
Sr. FP&A Analyst - Newport Beach, CA
Aviation Capital Group —Newport Beach, CA
- $130,000 - $154,000 a year
- Holidays
- 5 years
- Computer literacy
- Office
- Paid holidays
- Health insurance
Asset Liability Analyst II
SchoolsFirst FCU —Tustin, CA
- $88,221 - $132,331 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Mid-level
- Office
Senior Analyst - Transportation Support Operations
GLOVIS America, Inc. —Irvine, CA
- $55,000 - $65,000 a year
- Full-time
- Customer service
- English
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Systems Support Analyst
Boot Barn —Irvine, CA
- $23 - $25 an hour
- Computer science
- Computer Science
- Heavy lifting
- Store discount
Quick Apply
Business System Analyst
Vast —Long Beach, CA
- $84,000 - $150,000 a year
- Weekends as needed
- Mid-level
- Office
- Analysis skills
- Paid parental leave
- Disability insurance
14d
Business Analyst - Workday Financials
Ensign Services —Irvine, CA
- $75,000 - $100,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Quantitative Research Analyst
PIMCO —Newport Beach, CA
- $165,000 - $240,000 a year
- Online Application
- Computer Science
- Office
- Math
Research and Planning Analyst, Categorical
South Orange County Community College District —Irvine, CA
- $7,931 - $11,214 a month
- Email
- Background check
- Word processing
- English
- Disability insurance
- Health insurance
Senior Analyst - Port Optimization Data Support
GLOVIS America, Inc. —Irvine, CA
- $55,000 - $70,000 a year
- Full-time
- Writing skills
- Mid-level
- Office
- Wellness program
- AD&D insurance
Quick Apply
1d
Financial Analyst
Aperture LLC —Costa Mesa, CA
- $65,000 - $95,000 a year
- Full-time
- CPA
- Mid-level
- Office
- Paid holidays
- Health insurance
Quick Apply
Student Services Systems Analyst, Categorical
South Orange County Community College District —Irvine, CA
- $6,834 - $9,666 a month
- Weekends as needed
- Hybrid work
- Background check
- Computer Science
- 5 years
- Disability insurance
- Health insurance
6d
Claims Applications Support Analyst
TRISTAR RISK MANAGEMENT —Long Beach, CA
- $60,000 - $80,000 a year
- Full-time
- Computer science
- Computer Science
- Basic math
- Paid holidays
- Disability insurance
Quick Apply
2d
TEMP Analyst - FF Accounting
GLOVIS America, Inc. —Irvine, CA
- $27 an hour
- Temporary
- Bachelor of Science
- Mid-level
- Office
Quick Apply

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desk analyst i jobs near santa ana, ca

Service Desk Analyst

Financial Partners Credit Union -
Costa Mesa, CA

Quick Apply

Job Details

$30 - $42 an hour

Qualifications

Desktop computer repair
Asset management
Non-technical user support
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
IT user and group management
Data permissions
Phone communication
IT asset management
Technical documentation
System performance optimization
Hardware maintenance
Operating system updates
Research
Mid-level
Incident Escalation
Printer (troubleshooting support)
Software installation
Multi-factor authentication (MFA) implementation
User training (technical support)
DHCP
Corrective maintenance
Patch management
Computer hardware
Desktop (troubleshooting support)
Office equipment installation
Computer management
Hardware configuration

Full Job Description

The Service Desk Analyst is responsible for providing technical assistance and support related to computer systems, hardware, and software, and responding to user requests. In addition, they manage, maintain, and deploy the hardware images and assets, maintain user accounts, ensure the security of hardware and software assets, comply with audit requirements, and assist with various IT projects.

ESSENTIAL RESPONSIBILITIES:

Provide Technical Support:
- Respond to Service Desk incidents and service requests (tickets), which may be routed to IT via email, chat, or phone call.
- Troubleshoot and resolve technical issues, such as network connectivity problems, software errors, and hardware malfunctions.
- Research issued to determine best course of action for resolving incidents.
- Escalate complex issues to senior team members, Information Security, Network and Infrastructure, or IT Management for resolution.
- Monitor both their personal and team ticket queues.
- Properly prioritize incidents based on the published Priority Matrix Adhere, and to complete incidents within established Service Level Agreements.
Install and Configure Systems:
- Maintain an up to date image used to image computers quickly.
- Accurately complete the PC Build Checklist and provide peer review for others on the team.
- Set up and deploy computer systems, including installing operating systems, software applications, drivers, and peripherals.
- Configure computer hardware, such as ID scanners, receipt printers, check printers, and MFPs to ensure proper functionality.
Maintain Computer Systems:
- Perform routine maintenance tasks, such as installing updates, patches, security fixes, and removing unsupported or end of life software on computer systems.
- Update asset assignment records as machines are deployed, lost, or retired.
- Create and maintain records for hardware that is ewasted.
- Monitor system performance and take proactive steps to ensure optimal performance.
- Add / remove computers from the automated maintenance system (CCleaner Cloud).
- Promptly report and take corrective action for any security violations that are discovered.
- Ensure end-of-life or unsupported software is removed from computer systems to reduce security vulnerabilities and licensing issues.
User Account Management:
- Create and maintain user accounts and access permissions, and update records accordingly.
- Manage permissions and file maintenance for network shares used for user and department folders.
- Deploy Yubikeys / MFA and assist users in configurating them.
- Reset passwords and troubleshoot account-related issues.
- Update user Branch and Check Printer assignments within Symitar as users move between branches.
Collaborate with IT Team:
- Work closely with other IT team members to resolve technical issues and provide support.
- Participate in team meetings and contribute ideas for improving IT processes and services.
- Responsible for communications / updates to users and management during major outages.
- Participate in cross functional project teams.
Ensure Security and Privacy:
- Follow security policies and best practices to protect systems and data from unauthorized access.
- Adhere to privacy regulations and company policies regarding sensitive information.
Documentation and Training:
- Document processes, solutions, and troubleshooting steps for future reference.
- Assist in training end-users on basic IT concepts and applications.
Learn and Grow:
- Stay up to date with emerging technologies and industry trends.
- Participate in training programs and pursue certifications to enhance skills and knowledge.
Customer Service:
- Provide excellent customer service to end-users, ensuring their technical issues are resolved in a timely and professional manner.
- Escalate issues to other IT teams or vendors quickly when needed.
- Communicate technical information clearly and concisely to non-technical users.

EDUCATION and/or EXPERIENCE:

Proven work experience as a Service Desk Analyst or similar role.
Strong knowledge of Windows and Mac operating systems.
Experience with Microsoft Office Suite and other common software applications.
Familiarity with Active Directory, DNS, DHCP, and Networking.
Hands-on experience with computer hardware components.
Excellent research and troubleshooting skills.
Good communication and customer service skills.
Ability to work independently and in a team environment.
Experience with patch management tools and practices.
Ability to work independently and as part of a team.

Quick Apply

Refine Your Search

desk analyst i jobs in santa ana, ca

Service Desk Analyst

Help Desk Analyst I

IT Helpdesk Analyst

Service Desk Analyst

Help Desk Analyst

Haulaway Operations Team - Analyst

Desktop Support Analyst - Senior

Sr. FP&A Analyst - Newport Beach, CA

Asset Liability Analyst II

Senior Analyst - Transportation Support Operations

Systems Support Analyst

Business System Analyst

Business Analyst - Workday Financials

Quantitative Research Analyst

Research and Planning Analyst, Categorical

Senior Analyst - Port Optimization Data Support

Financial Analyst

Student Services Systems Analyst, Categorical

Claims Applications Support Analyst

TEMP Analyst - FF Accounting

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