Top 15 Customer support specialist Jobs in Santa Barbara Ca

Customer Care Specialist II - Payment Support
AppFolio —Santa Barbara, CA
- $23.50 - $28.80 an hour
- Full-time
- Mid-level
- 2 years
- Communication skills
Customer Care Specialist II - Core Support
AppFolio —Santa Barbara, CA
- $23.50 - $28.80 an hour
- Full-time
- Bachelor of Science
- Mid-level
- 3 years
11d
Consumer Relations Specialist I
AppFolio —Santa Barbara, CA
- $21.30 - $26.10 an hour
- Full-time
- Background check
- Bachelor of Science
- Bachelor's degree
Implementation Specialist
Pearly —Santa Barbara, CA
- Full-time
- Mid-level
- APIs
- Paid time off
Quick Apply
3d
Remote Bilingual Contact Center Specialist
Advantmed —United States
- $15 - $17 an hour
- Full-time
- Background check
- Microsoft Outlook
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply

Discover related jobs

Based on your search for customer support specialist jobs.

Nurse Practitioner
ComplexCare Solutions —Santa Barbara County, CA
Active un-encumbered license to practice nursing. Earnings will vary based on completed assessments, state of residence, and. Home Health exp a plus.
$2,400 - $10,000 a month
Quick Apply
2d
Banking Operations, AVP - Community Bank of Santa Maria
Community Bank of Santa Maria —Santa Maria, CA
This position ensures the efficient, accurate and compliant execution of back-office banking functions, while maintaining adherence to FDIC regulations, state…
$80,000 - $95,000 a year
Quick Apply
7d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Experience & Sales Support Specialist
TECSTONE GRANITE —Columbus, OH
At more senior levels, you may take responsibility for your own portfolio of customers, develop those relationships, identify sales opportunities and help…
$55,000 - $65,000 a year
Quick Apply
14h
Fraud Account Specialist I
JPMorganChase —Columbus, OH
Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products.

Show more jobs in cities nearby

I want to receive the latest job alert for customer support specialist in santa barbara ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support specialist jobs near santa barbara ca

Customer Care Specialist jobs in Santa Barbara, CA

Bilingual Call Center Representative jobs in Miramar, FL

Bilingual Call Center Representative jobs in Kentucky

Bilingual Call Center Representative jobs in Pennsylvania

Remote Claims Representative jobs in California

Bilingual Call Center Representative jobs in Cordova, TN

Virtual Call Center jobs in Colorado

Business Development Representative jobs in Dallas, TX

Bilingual French jobs in New York, NY

Customer Care Specialist jobs in Little Rock, AR

Customer Care Specialist jobs in Denton, TX

Customer Care Specialist jobs in Orlando, FL

Patient Care Technician jobs in Tulsa, OK

Home Care jobs in Saint Cloud, MN

Urgent Care jobs in Raleigh, NC

Insurance Verification Specialist jobs in Dallas, TX

Customer Care Specialist jobs in Rockville, MD

Implementation Specialist jobs in Miami, FL

Implementation Specialist jobs in Wisconsin

Implementation Specialist jobs in Columbus, OH

Customer Care Specialist II - Payment Support

AppFolio -
Santa Barbara, CA

Apply Now

Job Details

Full-time
$23.50 - $28.80 an hour

Qualifications

Financial services customer support
Customer relationship building
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Customer engagement
Sales management systems proficiency
Customer support
CRM system proficiency
Sales automation technologies

Full Job Description

AppFolio is more than a company. We’re a community of dreamers, big thinkers, problem solvers, active listeners, and multipliers. At every opportunity, we set the pace while delivering innovation built to carry real estate into the future. One in which every experience feels effortless, yet meaningful. Where customers are empowered to take on any opportunity. We show up as one team, connected by our values to be a force for good. Because together, we have the power to create extraordinary outcomes for our customers, our communities, and ourselves.

As a Customer Care Specialist II on our Payment Support team, you will be the driving force behind resolving complex financial and transactional inquiries for our customers. You will leverage your deep expertise in payment processes and advanced conflict resolution to turn challenging situations into opportunities for building trust. By managing high-stakes issues with a sense of urgency, you will ensure our clients feel empowered and supported at every touchpoint.

Your Impact

Own the end-to-end resolution of complex payment inquiries, ensuring accuracy and absolute transparency throughout the process.
Implement efficient workflows for personal task prioritization to effectively manage a high-volume workload without sacrificing quality.
Solve sophisticated transactional discrepancies by leveraging data within AppFolio’s payments processors to trace and rectify payment issues.
Build trust by listening to customer needs during high-stress financial disputes, providing empathetic, clear, and reassuring communication.
Thriving in a highly collaborative, cross-functional environment, partnering closely with Product teams to surface systemic payment bugs.

Qualifications

Proven track record of navigating complex financial workflows and advanced transactional problem-solving.
Exceptional communication skills with a demonstrated ability to de-escalate high-stakes customer frustrations surrounding financial transactions.
Demonstrates active listening skills and a team-oriented mindset to support both customers and colleagues.
A "bias for action" and the ability to thrive in a fast-paced, evolving environment while working independently.

Must Have

2+ years of experience in a specialized customer support or care role, specifically focusing on payment processing, billing, or financial technology.
1+ years of remote/hybrid work experience with a high rate of adherence to assigned shifts.
Proven mastery of strategic problem-solving, advanced conflict resolution, deep customer relationship building, and efficient workload prioritization skills.
Comfortable navigating multiple digital tools, including Salesforce and Customer Relationship Management platforms (i.e. Intercom).

Location

Find out more about our locations by visiting our site.

All late-stage candidates complete an in-person meeting with an AppFolian as part of our hiring process.

Compensation & Benefits

The compensation that we reasonably expect to pay for this role is: $23.50 - $28.80 [hourly pay / OTE]. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, experience, and internal equity.

Please note that compensation is just one aspect of a comprehensive Total Rewards package. The compensation range listed here does not include additional benefits or any discretionary bonuses you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Apply Now

Refine Your Search

customer support specialist jobs in santa barbara ca

Customer Care Specialist II - Payment Support

Customer Care Specialist II - Core Support

Consumer Relations Specialist I

Implementation Specialist

Remote Bilingual Contact Center Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer support specialist in santa barbara ca

Explore jobs in more locations

Your Impact

Qualifications

Must Have

Job Seeker Tools

Employer Tools

Browse

Stay Connected