Who Is Bristol Farms?
Since opening our first market in Rolling Hills, CA, Bristol Farms has brought people together around a love for cooking and sharing delicious food. We have worked to create a community of curious foodies - people who enjoyed exploring the aisles and discovering new and exciting ingredients. We know that in order to achieve this goal, we must provide the freshest, highest-quality, locally sourced meat, seafood, and produce, complement it with an awesome array of groceries in each aisle, and create an extraordinary experience for every guest.
To create that experience, we rely on our amazing team members and leaders to provide extraordinary service; and to create a fun, interactive, and engaging environment where we invite the guests to participate in the experience.
We seek out team members who not only enjoy food but are passionate about it. Team Members who thrive in a fast-paced environment and can still maintain a calm demeanor, who have a positive attitude, and who work well in a team environment. People who are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where they work. We look for team members who can connect with people and reach a level of hospitality that exceeds guests' expectations.
Ingredients You'll Bring to the Table
You love food and can create an experience that is beyond the everyday. You have a positive attitude and work well in a team environment. You can connect with people and reach a level of hospitality that exceeds guests' expectations. You are warm, outgoing, authentically amazing, and want to be inspired, challenged, and proud of where you work, You embody a spirit of entrepreneurship and mutual respect. You approach every situation with a YES! attitude and seek to find a solution to all opportunities that arise.
What Will Be On Your Plate?
Job Title: Food Service Manager
Departments: Food Service
Reports To: Manager of Perishables
Summary
In addition to performing all required duties in the Deli, Cheese, & Catering Departments, the Food Service Manager will take full responsibility for the operation & success of these departments. Responsibility is defined as, but not limited to, operations, planning, directing, managing, and achieving targeted profits. In addition, the Food Service Manager is directly responsible for staff development. The Food Service Manager must cultivate a solid working relationship between himself/herself and his/her staff. Developing and instilling positive morale is the key to success of the Food Service Department. The Food Service Manager must also cultivate a working relationship with other department managers to cross-merchandise effectively. The Food Service Manager must have the necessary confidence, commitment, and motivation to move their staff & themselves towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. Due to Bristol Farms Lazy Acres’ goals and structure, the Food Service Manager should also be open to growth and expansion.
Essential Duties and Responsibilities
Include the following (other duties may be assigned):
- Leads by example; models correct behavior and adherence to company policies and procedures.
- Oversees entire operations of the Deli, Café, Catering, and Cheese Departments.
- Maintains the appropriate profit margin in accordance with the approved pre-set budget, which entails, but is not limited to: sales goals, cost of goods, labor, expenses, price changes and waste management.
- Manages costs by controlling shrink and theft
- Coordinates the activities of workers engaged in ordering, processing, and selling of products.
- Prepares the weekly and daily work schedules and directs the activities of employees working in the Food Service Department.
- When scheduling employees considers busy and slow times and places talent accordingly.
- Responsible for controlling labor results, including overtime under the supervision of the Store Director.
- Is responsible for the training and overall development of employees working in the Food Service Departments, on a daily basis.
- Ensures proper training on weighing, slicing, cutting, and serving of deli products.
- Trains employees on all opening and closing procedures.
- Documents all meetings/training and collects employee signatures as required.
- Engages and coaches’ others in suggestive selling techniques.
- Responsible for consistent practices among all Food Service employees.
- Maintains price integrity and proper weights and measures as mandated by California State Laws.
- Examines products bought for resale or received for storage.
- Helps breakdown and store products received.
- Responsible for implementing and maintaining all marketing programs.
- Manages and assures proper displaying and selling of all deli products to customers and advises customers on quality of food, method of handling, and other factors affecting preparing, freezing, and storage.
- Suggests development of new products to supervisor. If approved, implements suggestions.
- Responsible for the maintenance of inventory control especially for theft, shrinkage, and storage.
- Assures low shrink and waste through proper ordering and inventory control.
- Responsible for conducting inventory, preparing for inventory, and inventory results.
- Responsible for communication with the Store Director on all Food Service-related issues.
- Responsible for communication with all Food Service employees including weekly communications such as the Weekly Bulletin and monthly Safety News.
- Responsible for using the tools provided by management to ensure the success of the Food Service departments.
- Handles customer complaints in such a manner to assure customer satisfaction.
- Maintains a clean and sanitary work area at all times.
- Knows all cleaning chemicals authorized in the Food Service area and understands proper usage.
- Trains all Food Service employees on proper use of cleaning chemicals.
- Follows the FIFOrotation system (First-in, First-out). Covers, labels, and dates all leftover foods. Utilizes leftover foods before opening new product.
- Inspects food and food preparation; including measuring temperatures throughout the preparation process, to maintain quality and sanitation in accordance with the FDA and local health departmental codes and Bristol Farms Lazy Acres’ stringent standards.
- Follows safety work standards and reports any safety hazards to Store Director.
- Reports on and investigates all accidents which occur in the Food Service Departments.
- Assures that all reports and investigations comply with the Cal-Osha SB198 rules and regulations.
- Maintains the Food Service Area, including all cases, under current health codes and Bristol Farms Lazy Acres standards on sanitation and cleanliness.
- Arranges for all equipment to be fixed and cleaned.
- Follows & enforces policies set forth in the employee handbook at all times, especially on service standards and appearance.
- Availability requirements include but are not limited to days, evenings, weekends, holidays & occasional overnight.
- At all times, meets and exceeds Bristol Farms Lazy Acres standards of excellence in service, quality, cleanliness, appearance & leadership.
Supervisory Responsibilities
The Food Service Manager manages employees in the Food Service Departments which include the Deli, Cheese, & Catering Departments. He/she is responsible for the overall direction, coordination, and evaluation of this unit. Carries out supervisory responsibilities in accordance with Bristol Farms Lazy Acres policies and all applicable laws. Responsibilities include interviewing; training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Customer Service Skills
Food Service Managers are expected to provide customer service that is extra ordinary and exceeds the expectations of our customers. They are required to follow established policies and guidelines that go beyond simply smiling and greeting customers. Going above and beyond encompasses attitudes, respect, and flexibility. Food Service Managers are expected to have a positive “can-do” attitude; to treat others with respect; and easily adjust to changes in the workplace.
Education and/or Experience
High School diploma or general education degree (GED); must have experience and background as a Deli manager, Assistant Deli manager or a manager in other food service industries, which includes but not limited to hotels, country clubs, gourmet markets, or restaurants. One year certificate from college or technical school and minimum two years’ work-related experience; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, or employees of Bristol Farms Lazy Acres.
Mathematical Skills
Ability to calculate figures and amounts such as discounts, proportions, and percentages. Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
Reasoning Ability
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to resolve conflicts in such a manner to create a win-win situation. Ability to analyze a variety of situations, think through to a solution and implement the solution.
Knowledge of English
This is a customer service driven position. The candidate must have the ability to speak, read and understand English. Ability to speak and understand Spanish a plus.
Physical Demands
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger; handle, or feel objects, tools, or controls. The employee occasionally is required to reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close and color vision.
Work Environment
While performing the duties of this job, the Employee regularly works near moving mechanical parts. The employee is occasionally exposed to extreme heat and/or cold, to electrical shock, and to risk of burn. The noise level in the work environment is usually moderate & occasionally loud.
Why You’ll Love Working at Bristol Farms:
- Amazing earning potential, paid weekly!
- A values-based culture that will engage and empower your growth and development
- A strong training program that will build your guest service skills
- Opportunity for growth within our family of brands
- Benefits available – Including medical, dental, vision, and 401K
- Numerous scholarship opportunities available to full & part time team members
- 20% discount at all Bristol Farms and Lazy Acres locations
- $60 credit to Shoes for Crews every 6 months of employment
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