Mortgage Loan Coordinator II - Santa Rosa
You are a detail-oriented and highly organized mortgage professional with 3–5+ years of experience supporting the front end of the mortgage process. You are hands-on, adaptable, and thrive in a fast-paced environment managing disclosures, compliance timelines, and member communication. You remain calm under pressure, are comfortable with frequent follow-ups and shifting priorities, and bring strong technical knowledge of mortgage operations and loan origination systems.
Location:Santa Rosa
This Position Pays: $27–35/hour
Duration: 3–4 Month Contract
Schedule: Full-time, Monday–Friday, 8:30 AM–5:30 PM
What You Will Be Doing:
- Intake and manage new mortgage loan applications through the Loan Fulfillment Center (LFC)
- Serve as a primary point of contact for members, branches, and internal referrals
- Prepare, review, and process initial and revised mortgage disclosures in compliance with TRID and change of circumstance requirements
- Communicate with members regarding loan status, required documentation, and next steps
- Structure loan scenarios aligned with member financial goals and mortgage products
- Review incomplete loan applications and coordinate follow-up actions or adverse actions as needed
- Upload and manage electronic loan documentation in virtual loan files
- Process regulatory notices and maintain compliance timelines
- Monitor department email queues and distribute loan-related documentation
- Support loan processors with pre-closing verifications and administrative tasks
- Cross-sell financial products and services when appropriate
- Assist with pipeline management, process improvement initiatives, and additional departmental support as needed
What You Bring:
- 3–5+ years of mortgage lending or mortgage operations experience
- Strong experience handling mortgage disclosures and compliance requirements
- Working knowledge of TRID regulations, change of circumstance guidelines, and mortgage timelines
- Experience with Loan Origination Systems (LOS); Empower preferred, Encompass, Byte, or Origins accepted
- Strong Excel and computer skills
- Excellent organizational, multitasking, and time-management abilities
- Strong verbal and written communication skills
- Ability to work independently while maintaining confidentiality and professionalism
- Customer-focused mindset with the ability to build rapport and deliver excellent member service
- High school diploma or equivalent required; additional mortgage industry experience preferred
- NMLS registration ability preferred if assigned to designated positions
For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
We are Nelson Connects, and our purpose is your success.
To learn more about our workplace culture and the position, please apply
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For over 50 years, Nelson Connects has empowered employers and job seekers to achieve their unique versions of success. Our commitment to excellence, integrity, compassion, and innovation has made us a trusted partner in connecting jobs, people, and communities. The remarkably talented and dedicated people of Nelson Connects are building on the rich history of this company to define the future of our industry, and we can’t wait to work with you.
We are Nelson Connects, and our purpose is your success.
Pay & Benefits Transparency: Nelson Connects provides compensation ranges for all job postings in accordance with applicable federal, state, and local pay transparency laws. The compensation range listed represents a good faith estimate of base pay at the time of posting for the specific position and work location, or locations where the role may be performed.
Eligible temporary associates may have access to medical, dental, vision, HSA, EAP, life/AD&D, short-term disability, 401(k) retirement plan options, commuter benefits, paid sick leave where mandated, and other state or locally required benefits, subject to eligibility requirements.
Where applicable, postings will describe any additional benefits, paid leave, bonus or incentive opportunities, commissions, and other forms of compensation specific to that position. Actual compensation offered may vary based on skills, experience, worksite location, shift, and other legitimate business factors.
Fair Chance Hiring: Nelson Connects will consider qualified applicants with arrest and conviction records in a manner consistent with applicable federal, state, and local fair chance and ban-the-box laws.
Temporary Assignment Disclosure: For temporary or temporary-to-hire assignments, the job posting will identify the worksite location, anticipated schedule, pay rate or range, nature of the assignment, and other information required under applicable state or local law.
Equal Employment Opportunity & Accommodation: Nelson Connects is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected under applicable law.
At Nelson Connects, we welcome applicants of all abilities and are committed to ensuring that every aspect of our hiring and interview process is accessible and supportive. If you require a reasonable accommodation to assist in your job search or application process, please contact us at [email protected] for assistance.
