Top 637 Knowledge manager Jobs in Sauk Rapids, Mn

Customer Success Support Manager
Reliable Premium Management —Waite Park, MN
- $65,000 - $73,000 a year
- Full-time
- Hybrid work
- Office
- US work authorization
- In-person
- AD&D insurance
- Disability insurance
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Assistant Store Manager Sally Beauty 02402
02402 - SALLY SAINT CLOUD/MN —Saint Cloud, MN
- Full-time
- 18 years or older
- Cosmetology License
- Merchandising
Restaurant General Manager
Leeann Chin, Inc. —Saint Cloud, MN
- $60,000 - $70,000 a year
- Full-time
- Background check
- Fast casual restaurant
- Cooking
- Paid training
- Health insurance
Quick Apply
1d
Clothing Boutique Store Manager
Sorted Boutiques —Saint Cloud, MN
- $37,000 - $62,400 a year
- Full-time
- Inventory management
- Customer service
- Merchandising
- Health insurance
- Paid time off
Quick Apply
Assistant Site Manager Full Time
BOYS & GIRLS CLUBS OF CENTRAL MINNESOTA —Waite Park, MN
- $16.78 - $18.00 an hour
- Full-time
- Mid-level
Quick Apply
1d
Construction Manager / Chief Estimator
Legacy Building Solutions —South Haven, MN
- $90,000 - $125,000 a year
- Full-time
- Background check
- 7 years
- Microsoft Outlook
- Health savings account
- Health insurance
Quick Apply
8d
Retirement Plan Document/Design Manager
Alerus Financial —Minnesota
- $95,000 - $105,000 a year
- Office
- Bachelor's degree
- Mentoring
- Paid holidays
- Disability insurance
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Over Dimensional Permit Manager
Anderson Trucking Service Inc —Saint Cloud, MN
- From $66,000 a year
- Full-time
- Background check
- 3 years
- In-person
- Health savings account
- Paid holidays
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General Manager
M&K Truck Centers —Sauk Rapids, MN
- $80,000 - $120,000 a year
- Full-time
- Dealership
- Merchandising
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Team Leaders / Managers & FUN PEOPLE! Great Pay & Flexible Hours
Toppers Pizza —Saint Cloud, MN
- $14 - $25 an hour
- Overtime
- Clean driving record
- High school diploma or GED
- Driver's License
- Profit sharing
- Paid training
Quick Apply
Restaurant General Manager
Sbarro —Saint Cloud, MN
- $60,000 - $65,000 a year
- Full-time
- Background check
- 18 years or older
- Sales
- Health insurance
- Dental insurance
Quick Apply
13d
Restaurant Assistant General Manager
Leeann Chin, Inc. —Saint Cloud, MN
- $48,000 - $52,000 a year
- Full-time
- Background check
- Fast casual restaurant
- Mid-level
- Paid training
- Health insurance
Quick Apply
1d
Project Manager, Highway Heavy
Erickson Infrastructure —Minnesota
- $90,000 - $115,000 a year
- Full-time
- Civil engineering
- Microsoft Excel
- Microsoft Outlook
- Fuel card
- 401(k)
Quick Apply
District Manager
Driveline —Saint Cloud, MN
- $43,888 - $45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Campus Facility and Grounds Manager
BETHLEHEM LUTHERAN CHURCH —Saint Cloud, MN
- $47,000 - $65,000 a year
- Full-time
- Background check
- Hospitality
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply
2d
Convenience Store Assistant Manager
Best Oil Company DBA Jack's Companies - Richmond —Richmond, MN
- $18 - $22 an hour
- Weekends as needed
- Ability to walk for extended periods
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Project Manager - Wind Energy
Anderson Trucking Service Inc —Saint Cloud, MN
- $50,000 - $110,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
Sales Manager
Furniture Mart USA —Becker, MN
- $55,000 - $150,000 a year
- Weekends as needed
- Customer service
- Computer literacy
- Mid-level
- Paid training
- Health insurance
Quick Apply
Safety Manager
Cold Spring Granite Company —Cold Spring, MN
- $76,471 - $90,813 a year
- Online Application
- 5 years
- Research
- Office
- Profit sharing
- Paid jury duty
Territory Sales Manager - HVAC
Gustave A Larson Company —Saint Cloud, MN
- $65,000 - $75,000 a year
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- 401(k)
- Paid time off
Quick Apply

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knowledge manager jobs near sauk rapids, mn

Customer Success Support Manager

Reliable Premium Management
Waite Park, MN

Quick Apply

Job Details

Full-time
$65,000 - $73,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Life insurance

Qualifications

Optimizing workflow processes
Jira
Performance reviews
Customer retention strategy
Managing teams in a customer support role
Coaching
De-escalation techniques
Conflict de-escalation
Managing clients in a customer support role
Team development
Quality performance measurement
Team training
Leading team collaboration initiatives
Employee performance reporting
Customer support
CRM system proficiency
General management
Team building

Full Job Description

Location: Waite Park, MN | Full-Time | Exempt | In-office/Hybrid

Salary: 65k-73k annually

Role Mission

This role exists to lead RPM's Customer Support team in direct service of our Customer Success scorecard deliverables, meeting or exceeding annual customer retention, top-quartile CSAT/NPS, and scalable service capacity, by giving every customer a stress-free experience today and building the team that carries RPM's growth tomorrow.

Role Summary

The Customer Success Support Manager at Reliable Premium Management is responsible for leading the team that keeps our customer promise: one accurate invoice, audit-forward, stress-free. This role is built for someone who thrives on developing people and holding a team accountable to real numbers — retention, SLAs, quality — and who takes pride in building a support team customers can count on.

This role is the connective hub between Customer Support Specialists, Seniors, and an offshore extension team member, and works closely with the Onboarding Manager, Director of Customer Success, and Operations team to bring RPM's culture and business goals to life every day.

If you're energized by coaching people to hit real targets, and you believe customer trust is earned one accurate interaction at a time, this role was built for you.

What Success Looks Like

You know you're succeeding when:

Retention holds at or above target, with churn causes clearly understood — not a mystery
SLA performance on offshore-processed work (renewals, carrier switches, endorsements, payroll changes) consistently hits target
Every team member is coached and scored on phone and email quality, every week
Escalated customer issues get fully resolved, not just closed
CES and NPS targets are met quarter over quarter

Key Responsibilities

Team Leadership & Development

Lead and develop the Customer Support team — 2 Specialists, 2 Seniors, and an offshore extension team member — per RPM's Supervisor Leadership Standard
Set clear weekly and quarterly goals so every team member knows their target and current status
Score team members on phone and email quality 2–3 times per week, holding a ≥90% quality bar

Retention & SLA Ownership

Own customer retention performance against weekly targets that ladder up to RPM’s 85% annual retention goal, keeping unknown-reason churn low
Own SLA performance on offshore-processed renewals, carrier switches, endorsements, and payroll changes

Customer Experience & Escalations

Own resolution of all customer relations issues that escalate beyond a Specialist or Senior
Drive consistent CES and NPS achievement through coaching, quality monitoring, and process improvement
Review performance dashboards daily, partnering with Seniors to keep offshore work accurate and on time
Identify recurring friction points in the customer experience or workflow and drive real fixes — not repeat corrections

Who Thrives in This Role

This role is ideal for someone whose attributes mirror the Director of Customer Success scorecard, scaled to the team level:

Ownership Mentality — Leads by holding people accountable to real numbers, not just activity, and treats team retention and SLA results as personal, not someone else's to explain away
Builder Spirit — Is comfortable building and improving process — scripts, routing, coaching rhythms — rather than just running what already exists
Empathetic but Direct — Balances care for the team and customers with clear, direct feedback and high standards
Data-Driven Decision-Making — Is energized by daily dashboard review and lets metrics — not gut feel — drive coaching and staffing calls
Hands-On Leadership — Is comfortable making the call on escalations no one else could resolve, and will personally jump on calls when it matters

RPM Culture Principles (How This Role Shows Up)

Own the Outcome

Treats team retention and SLA numbers like they're personal — not someone else's problem to explain away.

Get Curious

Digs into why churn happens and fixes the root cause, not just the symptom.

Win Together

Builds trust across Seniors, Specialists, and the offshore team to get the work done right, together.

Physical Demands

Extended periods of sitting at a desk
Extended periods of computer, keyboard, and screen use
Ability to communicate clearly by phone and email for extended periods
Primarily sedentary work in an office setting
Minimal lifting

What We Offer

Quarterly bonus program
100% employer-paid medical, dental, vision, life, AD&D, and short-term disability insurance
401(k) with 4% company match
Competitive paid time off
Flexibility and trust to manage your work
A unique, people-centered culture rooted in ownership, transparency, and learning
Growth opportunities as the company scales
The chance to make a real, visible impact on the customer experience

Requirements

Core Capabilities

People leadership and coaching
Accountability to metrics — retention, SLAs, quality scores
Clear, calm communication, including in de-escalation situations
Sound judgment under pressure
A builder mindset — comfortable improving process without a fully-built playbook
General comfort with technology — able to pick up new systems and tools without hand-holding, including in-house/proprietary platforms beyond standard Microsoft Suite products

Experience & Background

2-4 years in customer support/service, with at least 2 years directly leading and coaching a team.
Experience leading a customer-facing or customer support team
Comfort with CRM and communication tools (HubSpot experience preferred), plus RPM's in-house/proprietary systems (training provided)
Track record of hitting retention, SLA, or quality targets

Preferred/Highly Desirable

Experience in insurance, workers' compensation, or a related service industry
Experience managing or coordinating with a distributed/offshore team member

Equal Employment Opportunity Statement

Reliable Premium Management (RPM) is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. RPM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and employment.

Pay: $65,000.00 - $73,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Are you authorized to work in the United States without sponsorship?
What is your desired compensation?
Are you comfortable working in a regulated industry where accuracy and compliance are critical?

Ability to Commute:

Waite Park, MN 56387 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

knowledge manager jobs in sauk rapids, mn

Customer Success Support Manager

Assistant Store Manager Sally Beauty 02402

Restaurant General Manager

Clothing Boutique Store Manager

Assistant Site Manager Full Time

Construction Manager / Chief Estimator

Retirement Plan Document/Design Manager

Over Dimensional Permit Manager

General Manager

Team Leaders / Managers & FUN PEOPLE! Great Pay & Flexible Hours

Restaurant General Manager

Restaurant Assistant General Manager

Project Manager, Highway Heavy

District Manager

Campus Facility and Grounds Manager

Convenience Store Assistant Manager

Project Manager - Wind Energy

Sales Manager

Safety Manager

Territory Sales Manager - HVAC

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