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Hotel Bellman

Sea Pines Resort LLC -
Hilton Head Island, SC

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Job Details

Qualifications

Customer communication
High school diploma or GED
Driver's License
Mechanical knowledge

Full Job Description

Bellman The Inn & Club at Harbour Town | The Sea Pines Resort

Position Overview

At The Inn & Club at Harbour Town, our Bellman serves as a key ambassador of first impressions—delivering a seamless, gracious arrival and departure experience in alignment with Forbes Four-Star standards. This role is responsible for creating a warm welcome, anticipating guest needs, and ensuring every interaction reflects professionalism, efficiency, and genuine hospitality.

Key Responsibilities

Guest Arrival & Departure Experience

Greet all guests promptly with professionalism and personalized recognition upon arrival
Assist with vehicle doors, luggage handling, and valet services with care and efficiency
Provide clear guidance regarding check-in procedures and resort orientation
Ensure a smooth and effortless departure experience

Luggage & Transportation Services

Secure, transport, and deliver guest luggage safely and efficiently
Valet park and retrieve guest vehicles in a timely and courteous manner
Provide transportation services throughout the resort as needed

Guest Engagement & Personalization

Anticipate guest needs and respond to special requests promptly and professionally
Provide knowledgeable recommendations on dining, amenities, and resort experiences
Deliver personalized touches that elevate the overall guest experience

Rooming & Resort Orientation

Assist Butlers with escorting guests to their accommodations
Clearly explain room features, amenities, and safety information
Ensure guest comfort and familiarity with the Inn and resort offerings

Cross-Department Collaboration

Partner with Housekeeping, Food & Beverage, and Butler teams to enhance the guest experience
Maintain clear communication to ensure service excellence across departments

Operational Excellence

Maintain cleanliness and organization of arrival areas and guest corridors
Remove room service items and ensure public areas reflect luxury standards
Assist with additional duties including light housekeeping support and administrative tasks
Participate in team meetings and ongoing Forbes-standard training initiatives

Qualifications

High school diploma or equivalent required
Minimum 6 months of hospitality or customer service experience preferred
Strong communication, interpersonal, and guest service skills
Mechanical aptitude and ability to safely operate guest vehicles
Valid driver’s license required

Physical Requirements

Ability to stand and walk for extended periods
Frequent lifting of luggage up to 50 lbs; occasional lifting up to 100 lbs
Ability to bend, lift, reach, and perform physically active tasks in a fast-paced environment
Strong visual awareness and attention to detail

Forbes Service Culture Expectations

This role directly supports the following Forbes Travel Guide standards:

Courtesy & Manners
Efficiency & Flow of Service
Professionalism
Sense of Arrival & First Impressions

Why Join Us

As part of Hilton Head Island’s premier Forbes Four-Star resort, you will be immersed in a culture of excellence, where service is intentional, personalized, and memorable.

Resort Benefits & Perks

Unlimited golf (space available)
Complimentary racquet club access
Free bike rentals within the resort
Fitness center access and discounted classes
Resort-wide retail and dining discounts
Discounted stays at partner luxury properties
Employee recognition programs and events
Heritage Tournament ticket access

Our Commitment

At The Sea Pines Resort, we take pride in fostering a professional, respectful, and engaging work environment. These privileges and opportunities are designed to support your growth while upholding our shared commitment to excellence

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Hotel Bellman

Front Desk Agent I

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Bellman The Inn & Club at Harbour Town | The Sea Pines Resort

Position Overview

Key Responsibilities

Guest Arrival & Departure Experience

Luggage & Transportation Services

Guest Engagement & Personalization

Rooming & Resort Orientation

Cross-Department Collaboration

Operational Excellence

Qualifications

Physical Requirements

Forbes Service Culture Expectations

Why Join Us

Resort Benefits & Perks

Our Commitment

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