SUMMARY:
Aligns the credit union’s technology infrastructure with the business strategy and goals. Plans and manages central information technology services, including core system administration, data center architecture and support, voice and data telecommunications, data governance, end user support and technical computing functions. As a member of the Executive Team, participates in business strategy discussions and decisions with emphasis on the application of technology to business problems and opportunities.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Works with Senior Management in developing plans to accomplish credit union strategies/objectives across the enterprise:
- Aligns the credit union’s technology infrastructure with business strategies and goals.
Recommends changes in business processes and plans to maximize the leverage of technology as a competitive advantage.
- Identifies long‐term corporate‐wide information technology needs and develops overall strategy for information systems development, hardware acquisition and integration including data center architecture and end user hardware and applications.
- Coordinates with business unit managers to identify the most efficient uses of
technology solutions and prepares the corporate technology plan, within the business planning process, to reflect these business needs over the planning period.
- Identifies, evaluates and presents new technologies that may be applicable to the business units. Establishes standards and policies for acquisition, deployment, maintenance, use and protection of information and systems in the company.
- In conjunction with the Chief Risk Officer and AVP Information Security monitors industry and regulatory changes and trends to ensure full regulatory compliance. Implements and manages systems and procedures to protect the credit union’s information assets from disclosure and loss.
- Dispenses advice, guidance, direction, and authorization to carry out major plans and procedures, consistent with established policies and Board approval.
- Reviews operating results of the IT division, compares them to established objectives, and takes action to ensure that appropriate measures are taken to correct unsatisfactory results.
- Coordinates implementation of new technology applications and services between the Information Technology Department and the operational departments of the credit union.
- Periodically reports to the SAFE Board of Directors on Information Technology and significant changes occurring in that area.
- Establishes operational procedures and standards for Information Technology areas in order to maintain a high level of response to member and employee problems or needs and to maintain the smooth and accurate processing of daily, monthly, quarterly and annual routines.
- Responsible for the organization of and participation in searches for core computer systems that support the processing and storage of data for member accounts.
- Responsible for establishing a system of internal control in all reporting departments to protect credit union assets. Maintains internal control procedures are followed consistently.
- Required to be on call if necessary to respond to problems in any area of IT.
- Develops and executes annual comprehensive technology financial plan designed to maximize technology value and continual enhancement of member experience.
- Other duties as assigned.
SUPERVISORY RESPONSIBILITIES:
Manages subordinate supervisors who supervise employees in the Information Technology area including Business Systems & Application Development, the Network and Communication Departments. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
PERFORMANCE STANDARDS:
Ability to successfully coordinate the implementation of new, upgraded or complementary hardware and software in concert with the demands placed on the area, with minimum down-time and inconvenience to staff and members. Adherence to deadlines, both technology and administrative, are critical attributes of this role.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Regulatory Requirements: Your position has specific procedures that must be followed to comply with Privacy Act, Office of Foreign Assets Control (OFAC), and Bank Secrecy/Patriot Act. You will receive annual training to keep you current on any changes to these policies/procedures to assure compliance. Failure to comply with procedures may cause termination of your position as well as possible monetary penalties from the federal regulatory agency.
EDUCATION and/or EXPERIENCE:
A Bachelor's Degree in Business, Computer Science or Management of Information Systems with a concentration of Information Management and Systems related courses or equivalent certifications plus at least seven (7) years of experience in leading a large, complex and diverse Information Technology organization. Requires a proven ability to lead, supervise, and develop others. Ability to communicate verbally and in writing with others is essential. Significant experience in the financial industry is required with credit union experience preferred.
LANGUAGE SKILLS:
Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, directors, and employees regarding the computer operation in both a technical and non-technical manner.
MATHEMATICAL SKILLS:
Ability to calculate figures and amounts such as discounts, interest, and percentages.
REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
CERTIFICATES, LICENSES, REGISTRATIONS:
No additional requirements.
OTHER SKILLS and ABILITIES:
Ability to respond to problems and challenges in non-scheduled hours of operation, including the need occasionally to work evenings, weekend days, and holidays. The nature of the job requires the Chief Information Officer to be accessible for consultation and/or on-site supervision during unscheduled times.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, however during printer operations the noise level increases considerably.
MENTAL DEMANDS:
The mental characteristics necessary to competently perform this job include the occasional need to write documentation, the frequent need to be resourceful, creative and use analytical skills in problem solving; and, the continuous need to be precise and make good decisions based on facts, analysis and patient research.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
