Job Title: Assistant Client Advisor
Job Type: Full-Time
Work Location: In Person
Schedule: Full-time, in-store role with evening and weekend event participation
Compensation: Base pay plus performance-based opportunities tied to client growth and contribution
About Ancona
Ancona has been serving clients and families across generations for more than forty years. Our clients come to us for engagements, anniversaries, milestones, gifts, celebrations, and meaningful moments. Our goal is simple: to become our clients’ go-to personal jeweler.
Everything we do, from client relationships to events, styling, merchandising, and follow-up, is built around creating trust and long-term relationships. We are looking for someone who enjoys fashion, people, luxury retail, and growth, and who wants to develop into a trusted advisor for clients making some of the most important purchases of their lives.
About the Role
The Assistant Client Advisor helps turn first-time visitors into lifelong clients. This role is ideal for someone who is organized, relationship-driven, fashion-aware, and excited to grow within a high-standard luxury retail environment.
You will support client relationships through our Private Collection Plan system, assist with events, communicate with clients daily, help maintain client records and follow-ups, and work closely with our styling and advisory team.
This is a hands-on growth role with a clear path toward becoming a Client Advisor, as well as future opportunities in marketing, event planning, client development, and business growth.
Key Responsibilities
Client Relationship Management
- Manage active client relationships through our Private Collection Plan system
- Maintain client roadmaps, wish lists, sizing records, preferences, and next steps
- Document client conversations, purchases, interests, and important milestones
- Follow up with clients consistently and professionally
- Help clients feel known, remembered, and cared for
- Support long-term client development and relationship-building
Client Communication and Follow-Up
- Communicate with clients daily through calls, texts, emails, and in-store conversations
- Track interactions and next steps in the client database
- Prepare for client conversations by reviewing their history, preferences, and goals
- Follow through on every client request, question, or opportunity
- Help ensure every client interaction moves the relationship forward
Event Support
- Help execute approximately one event per week
- Support Family Days, Signature Events, Private Events, Personal Jeweler Evenings, new arrival drops, styling nights, and curated social experiences
- Assist with preparing Pre-Event Briefs so the team is aligned before each event
- Capture attendee information during events
- Make follow-up calls within 48 hours after each event
- Help turn event guests into ongoing client relationships
Styling, Fashion, and Content Support
- Work closely with the styling team to learn how pieces are paired and presented
- Help clients understand how jewelry fits into their lifestyle, wardrobe, milestones, and personal style
- Develop your own taste, confidence, and advisory perspective over time
- Assist with content creation and social media moments
- Help capture the story, energy, and client experience of the store
Who You Are
- You enjoy fashion, jewelry, styling, and luxury retail
- You like speaking with people and building relationships
- You are organized, reliable, and detail-oriented
- You communicate clearly, warmly, and professionally
- You follow through and complete what you start
- You take ownership of your responsibilities
- You enjoy helping clients feel confident, excited, and cared for
- You are comfortable learning systems and using them consistently
- You bring energy, patience, and care to each interaction
- You want to grow with a business that is building something meaningful
What We’re Looking For
- Strong communication skills
- A professional and polished presence
- Interest in fashion, jewelry, styling, client service, or luxury retail
- Ability to stay organized while managing multiple client conversations and follow-ups
- Comfort working in a fast-paced, relationship-focused environment
- Willingness to participate in evening and weekend events
- Positive attitude and desire to learn
- Strong follow-through and attention to detail
- Prior retail, hospitality, sales, fashion, event, or customer service experience is helpful but not required
What You Will Gain
- Real experience building client relationships through a structured clienteling system
- Confidence working with clients on meaningful purchases and life milestones
- Exposure to luxury retail, events, outreach, styling, merchandising, and business operations
- Training in client development, follow-up, advisory conversations, and relationship-based selling
- A clear growth path into Client Advisor and other future leadership opportunities
- Skills that transfer into any career built around relationships, trust, presentation, and high standards
Growth Path
Within your first 90 days, you will become integrated into the team, contribute to events, communicate with clients independently, and begin participating in advisory conversations. You will learn the Private Collection Plan system and begin maintaining client roadmaps of your own.
From there, the path is clear. As you develop client relationships and demonstrate consistent execution, you can grow into a Client Advisor role. This position can also lead to future opportunities in marketing, event planning management, client development, merchandising, and other areas of the company.
Why Join Ancona
This is more than a retail job. It is an opportunity to grow with a relationship-driven business that has served families for more than forty years and is entering its strongest chapter yet.
If you are someone who values presentation, people, fashion, organization, growth, and doing things the right way, this may be the right environment for you.
How to Apply
Please apply with your resume and a brief note about why you are interested in luxury jewelry, fashion, client relationships, or growing within Ancona.
Pay: From $19.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
