Top 16 Customer service manager Jobs in Scranton, Pa

Contact Center Customer Service Lead
The AZEK Company —Scranton, PA
- From $27 an hour
- Weekends as needed
- Hybrid work
- Writing skills
- Mid-level
- High school diploma or GED
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Customer Service Supervisor
Wawa, Inc. —Scranton, PA
- $21.00 - $28.30 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
20h
CS Workforce Specialist II
Chewy —Pittston, PA
- Full-time
- Hybrid work
- Mid-level
- 1 year
- Time management
- Employee discount
Key Account Team Lead
Clopay —Wilkes-Barre, PA
- $26.50 - $30.00 an hour
- Full-time
- Hybrid work
- Computer literacy
- Mid-level
- Office
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CS Workforce Specialist III
Chewy —Pittston, PA
- Full-time
- Hybrid work
- SQL
- Supervising experience
- 1 year
- Employee discount
Inside Sales Representative
CANPACK —Olyphant, PA
- Mid-level
- Organizational skills
- Experience equivalent to degree accepted
Key Account Team Lead
Clopay Corporation —Wilkes-Barre, PA
- $26.50 - $30.00 an hour
- Full-time
- Computer literacy
- Mid-level
- Office
Retail Customer Service Lead
PetSmart —Dickson City, PA
- $13.65 - $23.58 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Customer Experience Supervisor I - Viewmont Mall
JCPenney —Scranton, PA
- $20 - $25 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Member Services Supervisor POA
APCP —Coolbaugh, PA
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Front Line Manager - S&M - Customer Success 4A
Genpact LLC —Wilkes-Barre, PA
- $34,200 - $42,500 a year
- Full-time
- Oracle
- Finance
- Master's degree
Quick Apply
13d
Sr. Client Experience Manager
ShipMonk —Pittston, PA
- 6 years
- Mentoring
- Senior level
Quick Apply

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Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams.
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Contact Center Customer Service Lead

The AZEK Company -
Scranton, PA

Quick Apply

Job Details

From $27 an hour

Qualifications

High school diploma or GED

Full Job Description

Starting pay is $27.00

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the

essential functions.

Lead by Example: As a working lead, the individual will be expected to handle customer contacts, including phone calls, emails, chats, and social media inquiries, while providing assistance and support to team members with questions and issues.

Multi-Channel Support: Support customers across all communication channels, including phone, email, chat, and social media, ensuring a seamless experience for both customers and team members.

Weekend Coverage: Maintain exemplary attendance, particularly on weekends, to ensure consistent support for our contact center team during peak times.

Queue Management: Ensure adequate queue coverage by rotating team members in chat and offline as needed during weekend shifts.

Break and Lunch Adherence: Ensure that team members are adhering to scheduled break and lunch times to maintain productivity and service levels.

Escalation Management: Handle escalated customer issues, addressing concerns efficiently and professionally to ensure timely resolution and customer satisfaction.

Technical Troubleshooting: Perform basic troubleshooting of software and technical issues in SalesForce, Five9, and other work-related systems to resolve operational challenges for the team.

Process Improvement: Identify opportunities to enhance or update customer service procedures, and collaborate with the Customer Service Manager to implement improvements.

Queue Monitoring: Assist in monitoring the SalesForce queue volume, providing support to maintain service levels, particularly during peak seasons and high-volume periods.

Additional Tasks: Perform other assignments and duties as directed by the Customer Service Manager to support operational success.

Position Qualifications

Excellent communication and listening skills, strong writing skills are a plus

Strong problem-solving abilities and attention to detail

Ability to multitask and manage customer inquiries across various platforms

Empathy, patience, and a customer-first mindset

Experience in customer service or call center environment preferred, but not required

Experience, Education and Computer skills:

Previous building products experience preferred but not required

High School Diploma or GED required

Associate degree or equivalent combination of applicable experience preferred

Knowledge of MS operating systems and WS office software programs including MS Word, Excel, and PowerPoint

Familiarity of CRMs, such as Salesforce, preferred but not required

Position Expectations

As a member of Customer Experience Team, you will work to instill the core-values into your day-to-day work activities and interactions with our Customers.

Starts and ends with the Customer: A remarkable customer experience is critical to the sustained growth of any business. For every action we take, we ask ourselves, “How will this affect our customers?” Our responsibility is to understand their expectations, then surpass them.

Lead Through Innovation: We are consistently bringing unique, high-tech products to market. Having a complete understanding of our product suite will allow us to address the needs our customers don’t yet know they have.

Value Every Individual: Every individual comes gifted with unique experiences, capabilities and talents and can/will contribute in a unique way to the collective organizational success. We are committed to a safe and respectful work environment and to diversity and inclusion.

The Best Team Wins: Employees feel their work is valued when it contributes to something that produces results. We work best as team, providing feedback and solving problems together in pursuit of a shared goal, to provide the greatest white glove customer experience in the industry.

Better Today than Yesterday: We always ask, “how can we do this better.” As a member of the team, we provide open and honest feedback to how we can do things better.

Always to the Right Thing: As a member of the Experience Team, employees will come out of the gate with the mind set that we make decisions according to what is right, not what is cheapest, fastest, or easiest. We always operate with integrity, transparency, and courage. This should guide our response to every interaction we have with our customers.

Contact Center Customer Service Associate will be based in our Keyser Avenue offices and will report to the Customer Experience Team Supervisor.

Other Physical Requirements

• Vision (Near, Distance, Color, Depth) • Sense of Sound - Able to hear conversational speaking • Ability to wear Personal Protective Equipment (PPE) - per safety guidelines

James Hardie is the industry leader in exterior home and outdoor living solutions, with a portfolio that includes fiber cement, fiber gypsum, composite and PVC decking and railing products. Our family of trusted brands includes Hardie®, TimberTech®, AZEK® Exteriors, Versatex®, fermacell®, and StruXure®.

With over 8,000 employees and our U.S. operating entities headquartered in Chicago, we boast 31 operating sites, 6 recycling facilities, and 6 research and development centers globally. Powered by a dynamic workforce, we’re united by our purpose of Building a Better Future for All™ through sustainable innovation, a Zero Harm culture, and a commitment to empowering our people and communities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

customer service manager jobs in scranton, pa

Contact Center Customer Service Lead

Customer Service Supervisor

CS Workforce Specialist II

Key Account Team Lead

CS Workforce Specialist III

Inside Sales Representative

Key Account Team Lead

Retail Customer Service Lead

Customer Experience Supervisor I - Viewmont Mall

Member Services Supervisor POA

Front Line Manager - S&M - Customer Success 4A

Sr. Client Experience Manager

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