Top 13 Guest service agent Jobs in Scranton, Pa

Guest Service Agent
SpringHill Suites Scranton Montage Mountain —Moosic, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Hersha Hospitality Management, LP —Moosic, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Night Auditor
Courtyard Scranton Montage Mountain —Scranton, PA
- Part-time
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
Front Desk Agent
Residence Inn by Marriott —Wilkes-Barre, PA
- Part-time
- Residential
- Hotel
- Accounting
3d
Front Office Manager
Radisson Lackawanna Station Hotel —Scranton, PA
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
- Paid training
- Health insurance
Quick Apply
3d
Night Auditor
TownePlace Suites Scranton Wilkes-Barre —Moosic, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
6d
Night Auditor
SpringHill Suites Scranton Montage Mountain —Moosic, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
Night Auditor
Hersha Hospitality Management, LP —Moosic, PA
- Weekends as needed
- Hotel
- High school diploma or GED
- Front desk
- Wellness program
- Commuter assistance
Guest Service Representative/Front Desk
Motel 6 Wilkes Barre Arena —Wilkes-Barre Township, PA
- $10 - $12 an hour
- Part-time
- In person
- Pass drug screening
- Hotel
- US work authorization
- Paid time off
- Employee discount
Quick Apply
Front Desk Agent
Fairfield by Marriott —Wilkes-Barre, PA
- $11 - $13 an hour
- Full-time
- Writing skills
- Basic math
- Computer skills
Quick Apply
Front Desk Agen
SCH USA LLC —Lake Harmony, PA
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
Quick Apply

Discover related jobs

Based on your search for guest service agent jobs.

Front Desk Receptionist
ANZ HOTEL SCRANTON —Scranton, PA
Answer all incoming calls and redirect them accordingly. Assist guests with check-in, check-out, and managing reservations. Handle cash and credit transactions.
$12 - $15 an hour
Quick Apply
Weekend Hotel Front Desk Agent
Home2 Suites Dickson City PA —Scranton, PA
Duties include answering phones, making reservations, checking guests in and out, cleaning, organizing, and any other tasks to assist in our guests needs.
From $12 an hour
Quick Apply
3d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Hotel Front Desk Supervisor/Guest Service Supervisor
The Courtyard Worthington —Columbus, OH
Promptly answer the telephone using positive and clear English language. Assign and instruct guest service agents in details of work.
Quick Apply
4d
Front Desk Agent | Dublin Springhill Suites
Dublin Springhill Suites —Dublin, OH
Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel…
$15 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for guest service agent in scranton, pa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near scranton, pa

Guest Service Agent

SpringHill Suites Scranton Montage Mountain
Moosic, PA

Apply Now

Job Details

Full-time

Benefits

Wellness program
Commuter assistance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance
Referral program

Qualifications

Financial audits
Safety data sheets (SDS)
Hotel and accommodations payment processing
Serving clients
Phone communication
Payment processing
Greeting customers
Customer satisfaction tracking
Hotel and accommodations guest luggage handling
Answering guest questions
High school diploma or GED
Hotel room assignment management
Making change
Financial record maintenance
Property management systems (PMS)
Handling customer service requests
Safety equipment
Telephone systems
Hotel and accommodations guest complaints handling
Safety standard operating procedures
Bookkeeping
Entry level

Full Job Description

Overview:

Opportunity: Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus

Immediately greet guests and offer to assist with their needs.
Register and assign guests to hotel rooms.
Establish methods of payment and verify credit.
Make and confirm reservations.
Compute bills, collect payments, and make change for guests.
Transmit and receive messages, using telephones or the PMS system.
Respond to guest requests in a timely manner.
Receive and resolve guest complaints, elevating to supervisor if necessary.
Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
Perform bookkeeping activities, such as balancing accounts and conducting audits.
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
Ensure overall guest satisfaction.
Perform other duties as requested by management.

Your Background and Skill

High School diploma or equivalent preferred.
Previous customer service experience or equivalent training required.
Knowledge of PMS systems preferred.

HHM Hotels Benefits and Perks

Competitive wages for full time and part time opportunities
Medical, Dental and Vision Health Insurance
Paid Time Off
401k Company Match
Daily Pay
Free Basic Life Insurance
24/7 access to TELUS Health, a confidential work-life resource.
Travel Discounts
Commuter Transit and Commuter Parking Benefits
Employee Assistance and Wellness Program
Educational/Professional Development
Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us :

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

Apply Now

Refine Your Search

guest service agent jobs in scranton, pa

Guest Service Agent

Guest Service Agent

Night Auditor

Front Desk Agent

Front Office Manager

Night Auditor

Night Auditor

Night Auditor

Guest Service Representative/Front Desk

Front Desk Agent

Front Desk Agen

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for guest service agent in scranton, pa

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected