Top 8 It help desk support Jobs in Sealy Tx

Product Support Specialist
Secure Lox —Katy, TX
- From $20 an hour
- Full-time
- Bilingual
- Background check
- Computer Science
- Paid time off
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IT Helpdesk Technician
LJA Engineering —Katy, TX
- Windows
- Microsoft Office
- 1 year
- Paid parental leave
- Paid holidays
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Level 1 IT Support Technician
PYEK —Katy, TX
- Weekends as needed
- Hybrid work
- Microsoft Outlook
- Mid-level
- Analysis skills
Digital E-commerce Operations Manager
Academy Sports —Katy, TX
- Full-time
- Computer Science
- Writing skills
- System design

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it help desk support jobs near sealy tx

Product Support Specialist

Secure Lox
Katy, TX

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Job Details

Full-time
From $20 an hour

Benefits

Paid time off

Qualifications

Customer communication
Technical support via phone
Customer service
Call center experience
Windows
Bachelor's degree
Remote access software
Data entry
TeamViewer
IT
Associate's degree
Client interaction via phone calls

Full Job Description

Company Overview

Secure Lox is a premier manufacturer and service provider specializing in hotel security equipment. We design, produce, install, and maintain advanced locking systems that enhance security for hotels and other facilities. Our commitment to innovation and customer satisfaction ensures that we provide reliable 24/7 support to our clients.

Summary

The ideal candidate will provide technical assistance and support to our customers, ensuring smooth operation of our lock systems and functionality. This position is essential in ensuring customer satisfaction and maintaining the high standards of service that Secure Lox is known for.

Responsibilities

Provide technical support
Utilize remedy tickets to track and resolve technical problems
Deliver exceptional customer service through effective communication and problem-solving
Collaborate with the help desk team to resolve escalated technical issues Qualifications
Proficiency in computer management, Windows OS, TeamViewer and other remote access software
Experience in technical support and software troubleshooting
Outstanding customer service skills with a focus on problem resolution
Ability to work in a fast-paced environment and prioritize tasks effectively
Conduct follow-up calls to ensure customer satisfaction after issue resolution

Requirements

Must have a college degree in computer science, IT or related field.
Proven experience in a technical support or customer service role.
Strong communication skills with the ability to convey technical information clearly.
Familiarity with call center operations and data entry processes.
Multilingual abilities are a plus but not required.
Basic knowledge of sales principles is beneficial.

If you are passionate about technology and dedicated to providing top-notch customer support, we invite you to apply for the Technical Support Specialist position at Secure Lox today!

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No more than 40.0 per week

Benefits:

Paid time off

Work Location: In person

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it help desk support jobs in sealy tx

Product Support Specialist

IT Helpdesk Technician

Level 1 IT Support Technician

Digital E-commerce Operations Manager

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