Patient Engagement Advisors (PEA) is seeking a full time Site Supervisor to work onsite at AdventHealth Sebring.
Schedule: Monday-Friday 8:00 AM - 4:30 PM with availability until 5:30 PM as needed and availability for alternating weekend rotation, as needed. Within this exempt status opportunity, hours worked to meet essential job responsibilities onsite at AdventHealth Sebring
Job Details:
The Site Supervisor is responsible for providing onsite leadership. This includes managing the day-to-day operations, supervising Transition Specialist team members, and establishing / fostering strong working relationships with client site leadership.
The goal of the Site Supervisor is to ensure successful operations at the site level, including, meeting/exceeding Key Performance Indicators (KPIs), ensuring team members are equipped with the resources and coaching / mentoring necessary to be successful in their role at PEA, and developing strong relationships with hospital leadership and stakeholders.
Supervisory responsibilities include:
- Prepares, manages and approves the team schedule.
- Supervises overall workflow efficiencies and operations.
- Interviewing and onboarding new team members.
- Provides leadership over site Lead(s) and TS team members, including call-ins, disciplinary action, performance reviews, provides performance-based feedback, timecard management and reporting.
- Ensuring the team has all necessary tools to effectively perform job duties.
- Ensures daily workflow procedures to ensure KPI thresholds are met/exceeded.
- Responsible for onsite technology (ex-iPads, PEA IT support-related matters).
Tasks performed by Transition Specialists in PEA’s program include:
- Scheduling patient’s follow-up appointments
- Scheduling patient’s transportation as needed
- Delivering discharge prescription medications to patient’s bedside
- Assisting patients with medication affordability
- Coordinating home meal delivery service for patients
- Connecting patients to community resources as needed
Requirements:
- High School Education or equivalent required
- 2 years of management or supervisory experience strongly preferred
- 6 months of pharmacy technician or 1-year medical assistant / patient care technician / patient care coordinator / clinic front desk associate / nursing assistant / home health aide / other healthcare or medical experience required
- TS Lead experience required for WFD internal associates
- Mission Control TS eligibility: must be in MC TS position for 1 year required, must Exceed Expectations in Next Level, must be in good company standing.
- Minimum TS 2 required – TS3 preferred for internal associates
- Retail experience preferred
- Associates and/or Bachelor’s degree will be considered in absence of medical experience
Knowledge, Skills and Abilities
- Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines).
- Ability to travel from location to location via personal vehicle.
- Ability to conduct overnight stays as needed.
- Excellent interpersonal skills: ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration.
- Excellent communication skills allowing for optimal client and team member understanding and engagement.
- Ability to manage multiple, complex patients and address diverse needs.
- Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning.
- Ability to work in a fast paced, rapidly changing environment.
- Creative problem-solving abilities; sound judgement and decision-making skills.
- Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, all times, internally among our team and externally to patients and clients.
Computer Skills
- Computer skills required: Microsoft Word, Excel, PowerPoint, and Teams.
- Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems).
- Applications on an iPad.
Key attributes for success in this role include strong communication skills and the capacity to work with patients, physicians, pharmacists, case management, and retail personnel with genuine care and empathy.
About PEA:
At Patient Engagement Advisors we’re changing the way health care is delivered – one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you!
Come join our growing team where we empower our team members to "know the patient" ultimately to improve the patient's experience and clinical outcome.
PEA Honors and Awards:
- Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine.
- Awarded by The American Business Awards for technology innovation.
- Recognized in “Most Innovative Companies to Watch” by Silicon Review.
Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)
