Are you an organized, proactive professional who enjoys coordinating operations, supporting teams, and improving processes? The Jamestown Healing Clinic (JHC) is seeking an Assistant Administrative Officer to help oversee the daily administrative and operational functions that keep our integrated healthcare clinic running efficiently.
In this role, you'll work closely with the Administrative Officer, clinic leadership, providers, and support staff to coordinate operations, support quality improvement initiatives, assist with regulatory compliance, and help ensure an exceptional experience for both patients and employees. If you thrive in a collaborative healthcare environment and enjoy solving problems, managing projects, and supporting organizational success, we'd love to hear from you!
What You'll Do
Operational Coordination
Assist the Administrative Officer in coordinating the daily operations of the Healing Clinic.
Coordinate and monitor operational projects to support efficiency and organizational priorities.
Monitor clinic workflows and recommend improvements to enhance communication, patient access, and service delivery.
Coordinate operational activities between departments to support continuity of care.
Assist with workflow improvements, operational initiatives, and special projects.
Coordinate delegated operational responsibilities during the Administrative Officer's absence.
Administrative Support
Assist with developing and maintaining administrative systems, records, and operational resources.
Prepare reports, correspondence, presentations, and other administrative documents.
Coordinate meetings, prepare agendas, record meeting minutes, and track follow-up items.
Assist with developing and updating departmental policies, procedures, and workflows.
Maintain department records and operational documentation.
Coordinate inventory, purchasing, and supply management activities.
Support facility operations and clinic readiness.
Quality Improvement & Regulatory Support
Assist with operational improvement initiatives and quality improvement projects.
Support operational audits and performance improvement activities.
Collect, organize, and report operational and quality performance data.
Participate in accreditation surveys, regulatory inspections, and compliance reviews.
Maintain regulatory documentation and monitor corrective action plans.
Support compliance with HIPAA, 42 CFR Part 2, Occupational Exposure Control Plan requirements, and applicable state and federal regulations.
Staff & Leadership Support
Coordinate onboarding, orientation, and cross-training for administrative and support staff.
Provide day-to-day operational guidance and coaching as delegated.
Assist with recruitment, onboarding, employee development, and retention activities.
Coordinate department meetings, educational opportunities, and internal communications.
Serve as the Administrative Officer's operational designee for delegated responsibilities during planned or temporary absences.
Patient Services & Collaboration
Support resolution of patient concerns, complaints, and grievances.
Collaborate with providers and support staff to improve patient access and continuity of care.
Build positive relationships with internal departments and community partners.
Maintain professional, respectful, and confidential interactions with patients, families, referral sources, and staff.
Participate in department meetings, committees, and quality improvement activities.
Perform other duties as assigned.
Minimum Qualifications
High school diploma or equivalent.
Three (3) years of progressively responsible experience in healthcare operations, clinic administration, or a related healthcare setting.
Knowledge of healthcare administrative operations, workflow coordination, and regulatory compliance.
Ability to exercise sound judgment, initiative, discretion, and maintain confidentiality.
Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to coordinate multiple priorities and meet deadlines.
Ability to work collaboratively with multidisciplinary teams.
Working knowledge of Microsoft Office applications and electronic health record (EHR) software.
Knowledge of HIPAA, 42 CFR Part 2, and applicable confidentiality standards.
Ability to travel locally as assigned.
Valid Driver's License.
Must successfully pass a criminal background investigation.
Preferred Qualifications
Associate's or Bachelor's degree in Healthcare Administration, Business Administration, Public Administration, or a related field, or an equivalent combination of education and experience.
Previous lead, project coordination, or supervisory experience.
Knowledge of behavioral health, substance use disorder treatment, medication-assisted treatment (MAT), and integrated healthcare operations.
Experience working within an Opioid Treatment Program (OTP) or behavioral healthcare setting.
Experience participating in accreditation, regulatory compliance, or quality improvement initiatives.
American Indian/Alaska Native preferences apply.
Working Conditions
Occasional evenings, weekends, or holidays may be required based on operational needs.
Lift, push, and carry up to 25 pounds unassisted.
Ability to stand, sit, walk, bend, climb, squat, twist, and move throughout the workday.
Manual dexterity and visual ability to work with letters, numbers, and symbols.
Ability to reach above and below shoulder level.
Ability to work in a fast-paced healthcare environment while maintaining professionalism and excellent customer service.
Why Join Jamestown Healing Clinic?
At Jamestown Healing Clinic, you'll become part of a mission-driven team dedicated to providing compassionate, integrated healthcare services to our community. We value collaboration, continuous improvement, respect, and service excellence while supporting the health and well-being of every patient we serve.
Apply today and help make a meaningful impact in the lives of our patients, staff, and community!
