Trade Account Sales Consultants are charged with maintaining and further developing long-term, mutually beneficial relationships with assigned customer accounts, primarily including established Pella Certified Contractors. Will be responsible for supporting and helping to grow these accounts, while supporting other branch and Corporation efforts directed toward the customer. Provide Marketing support and consultation to the customer. Lead training efforts for PCC, pertaining to product, PQM and branch process. Responsible for all practices and aspects pertaining to generating a high-volume, profitable sales while achieving maximum market penetration with as few service requirements as possible. Strives for 100% “Very Satisfied” customers, growth as measured by market share and profitability.
Principal DUTIES AND RESPONSIBILITIES include the following, but not limited to:
Responsible for all field activity among assigned accounts including customer relations, product application and stability, product sales and delivery, service and product installation instruction and collections
Coordinates, promotes and advances the visibility and presence of the entire Pella product line while maintaining a continual awareness of activity or news in the architectural and/or construction-related community
Maintain active relationships with assigned customers, ensuring regular visits and contact, including regular business reviews
Assist customer in leveraging showroom or store presence within marketplace.
Communicate and train customers on new product releases and bulletins. Develop and distribute regular correspondence with all PCC customers.
Work with management to develop and facilitate PCC meetings
Support customer use and knowledge of PQM through training and implementation
Informs customers of business changes such as product offering, pricing, or assembly options in a timely manner
Leverage Pella co-op advertising and PCC portal, while supporting creation of new marketing efforts.
Support management in developing and delivering customer promotions and program changes
Actively represents Pella Windows and Doors at company-sponsored events, professional group’s invitations to discuss and/or present Pella products, trade association meetings, and/or consumer home shows as assigned by manager
Plan, schedule and conduct training sessions as needed, for customer associates, installers and end user customers. Give product demonstrations and discuss product options with the customer and/or end user.
Ensures quotes and orders are accurate and follows company sales processes
Ensures customer issues (i.e. service, billing or payment, delivery, etc) are addressed promptly
Able to accurately read, interpret and take-off blueprints, and to effectively use electronic software and systems (PQM, MSOffice, etc.) to quote, sell and order products to new construction residential and commercial project customers
Influences prompt delivery of orders and inventory turns by effectively communicating appropriate product lead times and accurate customer need dates .
Support and foster customer relationship with the Pella Service Department, assisting to manage processes, communications and issues as needed
Ensures Pella products are installed properly and in accordance with recommended guidelines
Participates in various departmental and interdepartmental meetings or training as required
Must have a valid driver’s license and a driving history in compliance with company policy
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications, physical demands and work environment characteristics listed below are Consultant of the knowledge, skill, and/or ability required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
BS/BA, AA or Technical degree preferred, 2-4 year’s sales, customer service, or general business experience preferred. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable.
Computer Skills
Proficiency with Microsoft® Word, Excel, Outlook and PowerPoint software applications. Will be expected to develop proficiency in Pella proprietary software (i.e. PDQ, POETS, OMS, etc.). Ability to compile and decipher information in spreadsheet format.
Communication Skills:
Excellent verbal and written English language skills are required as well as good public relations and customer service skills. Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers. Must display excellent phone and email etiquette. Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
Professional Skills
Must be a team player and exhibit a strong desire to learn and promote self-growth. Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines. Must be able to develop trust and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance. Must be able to investigate issues and resolve conflict in the best interests of the business and our customers.
Mathematical Skills:
Ability to subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth. Ability to apply basic concepts of algebra, geometry and general business math.
Physical Demands:
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Time commitment required of this position will vary with the seasons and will frequently require more than forty hours per week.
Work Environment:
Work environment with this job includes the typical office environment and frequent visits to construction jobsites or customer homes. The noise level of this job is typically moderate.
Job Type: Full-time
Pay: $70,000.00 or more per year
Benefits:
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401(k) matching
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Company car
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Dental insurance
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Employee discount
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Flexible schedule
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Flexible spending account
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Health insurance
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Life insurance
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Paid training
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Vision insurance
Compensation Package:
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Bonus opportunities
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Commission pay
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Monthly bonus
Schedule:
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8 hour shift
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Day shift
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Monday to Friday
License/Certification:
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Driver's License (Required)
Ability to Relocate:
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Waterloo, IA, Cedar Rapids, IA, Lacrosse, WI (required)
Work Location: On the road
