Top 313 Customer support Jobs in Shelton, Ct

Client Success Specialist
Northeast Building and Home LLC —Bridgeport, CT
- $29.81 - $40.38 an hour
- Weekends as needed
- Background check
- Salesforce
- English
- Health savings account
- Health insurance
Quick Apply
Customer Support Manager
Brook + Whittle —Guilford, CT
- $80,000 - $95,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Opportunities for advancement
Customer Service Representative (Southington, CT)
GT Independence —Southington, CT
- $18.50 an hour
- Basic math
- High school diploma or GED
- Associate's degree
- Paid time off
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6h
Customer Service Representative (CSR)
Middlebury Animal Hospital and Rehabilitation —Middlebury, CT
- $18 - $24 an hour
- Part-time
- Inventory management
- Cleaning
- In-person
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Customer Care Representative
Hoffman Energy —Trumbull, CT
- $20 an hour
- Overtime
- Background check
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
3d
Patient Access Representative
Pediatric Healthcare Associates —Shelton, CT
- Full-time
- Computer literacy
- Medical office experience
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Client Service Representative I
Quest Diagnostics —Shelton, CT
- $17.33 - $25.99 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Disability insurance
Quick Apply
Client Support and Scheduling Coordinator
Extra Duty Solutions —Shelton, CT
- Full-time
- Computer literacy
- Office
- Bachelor's degree
- Paid training
- Paid holidays
Customer Service and Account Coordinator
Acme United Corporation —Shelton, CT
- $22 - $23 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Organizational skills
- Trade school
- Health savings account
- Health insurance
Quick Apply
11d
Customer Relations Representative - State Farm Agent Team Member
Wanda Carlson - State Farm Agent —Milford, CT
- $50,000 - $75,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
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Billing Department Call Center Administrative Assistant
Orthopaedic Specialty Group —Shelton, CT
- $21 - $23 an hour
- Full-time
- Entry level
Quick Apply
4d
Admissions Support Representative
University of New Haven —Orange, CT
- Weekends as needed
- Ability to lift 50 pounds
- 1 year
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
10d
Customer Service Representative
Xcel Management Inc. —Shelton, CT
- $24.02 - $28.92 an hour
- Full-time
- Computer literacy
- Office
- Administrative experience
- Health insurance
- Paid time off
Quick Apply
10d
Client Success Representative (Remote)
Demand.com —Bridgeport, CT
- Remote
- Mid-level
- Communication skills
- Time management
Quick Apply
Remote Entry-Level Leadership Representative
Fisher Agencies —Fairfield, CT
- $50,000 - $150,000 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Entry level
Quick Apply
Service Representative I
Yale New Haven Health —New Haven, CT
- Part-time
- Microsoft Word
- Microsoft Excel
- Windows
5d
Customer Experience Agent - Fully Remote
Energywell Resources, LLC —Southport, CT
- Full-time
- Remote
- Spanish
- Writing skills
- English
Quick Apply
Lab Customer Service Representative
Yale New Haven Health —Stratford, CT
- Microsoft Word
- Microsoft Excel
- Surgery
Customer Support Coordinator
Horizons National —Westport, CT
- $25.58 - $35.61 an hour
- Part-time
- Hybrid work
- Mid-level
- Analysis skills
- Project management
- Paid training
- Health insurance
Quick Apply
Remote Customer Service/Sales Representative
Agent Alliance —Danbury, CT
- $65,000 - $70,000 a year
- Full-time
- Remote
- Entry level
- Paid training
- Health insurance
Quick Apply
14h

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Client Success Specialist

Northeast Building and Home LLC -
Bridgeport, CT

Quick Apply

Job Details

Full-time
$29.81 - $40.38 an hour

Benefits

Health savings account
Health insurance
Dental insurance
Paid time off
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Flexible schedule

Qualifications

Practicing in a sourcing or procurement role
Customer communication
Teamwork
Interpersonal skills
Salesforce
Project coordination
English
Attention to detail
Customer relationship management (CRM) systems (technically supported)
Geometry
Epicor ERP
Managing projects
Account management
POS systems

Full Job Description

Job Description and Requirements:

The Client Success Specialist operates across Northeast Architectural and Northeast Building & Home, working in close collaboration with Sales, Field Operations, and the Specification Consultant. The Client Success Specialist takes the lead during the production phase of every project, serving as the primary point of contact for clients from the point of sale through project completion and post-sale service. By anticipating client needs at every stage — delivering timeline updates, coordinating with vendors, and communicating payment milestones, all before clients ask — this position ensures that every project advances on schedule and every client experiences premium service. Other responsibilities may be assigned and additional training provided over time. This position reports to the Client Success Manager.

Responsibilities specific to the Client Success Specialist:

Prepare and execute product Quotes from vendors, POS Orders, DocuSign templates for approvals, and deposit requests in accordance with the Product Ordering Policy & Procedures. Apply the required deposits to orders and create all corresponding Purchase Orders upon receipt. Manage all subsequent deposit and payment requests at each required project milestone. Communicate each upcoming payment obligation to the client in advance of the due date. Ensure stock Orders for delivery are 100% deposited prior to the delivery date; Special Orders must be invoiced upon receipt at a Northeast facility or when shipped internationally.

Coordinate product delivery to the client once goods are received. Communicate the delivery schedule to the client in advance, confirm readiness, and ensure they know what to expect on delivery day. For installation projects, align with the Field Operations Manager on delivery scheduling and unload logistics. Ensure all invoices accurately reflect the products and quantities delivered on the date of delivery.

Serve as the primary point of contact for all post-sale client service needs. When a service need arises, acknowledge it immediately, set a clear expectation for next steps and resolution timeline, and follow through without requiring the client to follow up. Assess the nature of each request, utilize the Service Portal to coordinate the appropriate internal or vendor response, and keep the client informed of progress until the matter is fully resolved.

Custom Order and Project Responsibilities:

Manage client change orders resulting from shop drawing revisions beyond the third revision. When a change order becomes necessary, notify the client promptly, explain the scope of the change, the associated cost, and the impact on the project timeline before presenting documentation. Prepare and send Change Order documentation with the associated payment request. Track approval and apply payments before authorizing additional scope.

Participate in an Order Review with the client, led by the Salesperson or Specification Consultant to align on every line-item detail prior to placing the order. Confirm product specifications, configurations, quantities, and pricing. Ensure the Field Operations Manager is included when Northeast is owning the installation.

Receive project handoff from the Salesperson following the Order Review and an introduction to the client from the Salesperson. Review all project documentation including the approved quote, product specifications, CRM records, and any associated shop drawings or order details. Ensure all information is complete and accurate before the project advances. Introduce yourself to the client promptly at the point of handoff, establish what they can expect from you throughout the process, and set a clear communication standard.

Own the production timeline from order placement through receipt. Maintain vendor relationships to stay ahead of production and shipping status — do not wait for updates, pursue them. Maintain accurate expected receipt and delivery dates on the order at all times. Communicate production milestones, timeline changes, and delivery windows to the client before they have a reason to ask. For European product orders, coordinate with the Specification Consultant on freight logistics and inform the client of deposit timing well in advance of when product loads into container.

Communicate proactively at every stage of the project — not in response to client inquiries, but ahead of them. Clients should always know the status of their order, what is happening next, and what is expected of them. Own the client relationship through project close or until handoff to the Field Operations team if Northeast is owning installation.

Close every project with intention. Send a project completion email to the client that acknowledges the work completed, requests feedback and introduces the Northeast service process so the client knows exactly how to reach us if a need arises. Maintain accurate and complete project records in the CRM through close. A well-closed project is the foundation of a long-term client relationship.

Responsibilities of every Associate:

· Enthusiasm to greet customers anywhere on the property, on job sites or virtually.

· Maintain a positive, productive work environment through friendly, respectful relationships with customers & co-workers.

· Keep all machinery, equipment, and tools clean and in good working order for safe usage.

· Report all issues regarding safety, waste, damage, equipment, accidents or customer concerns promptly to a member of Management.

· Inform Inventory Control Director promptly of suspected inventory shortage.

Requirements and Qualifications:

· Prior experience in a client-facing project coordination, account management, or customer success role — minimum 3 years.

· Building Industry product knowledge with experience selling or purchasing building materials and/or architectural products – minimum 3 years.

· An understanding of construction practices and the phases of construction preferred.

· Experience managing multiple active projects simultaneously across varying stages with competing deadlines.

· Demonstrated ability to operate POS, Delivery and CRM software quickly and accurately.

· Proficient in Arithmetic and Geometry using all units of measurement.

· Exceptional verbal and written communication skills; ability to communicate complex project details clearly and professionally with clients and internal teams.

· Motivated, results driven, organized, detail oriented, approachable, and client-centric

· Work a flexible schedule that may include evenings and rotational weekends.

· Ability to write, read, and communicate in English

Pay: $29.81 - $40.38 per hour

Benefits:

401(k) 4% Match
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off
Vision insurance

Experience:

building industry product: 2 years (Required)
client services and account management: 3 years (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer support jobs in shelton, ct

Client Success Specialist

Customer Support Manager

Customer Service Representative (Southington, CT)

Customer Service Representative (CSR)

Customer Care Representative

Patient Access Representative

Client Service Representative I

Client Support and Scheduling Coordinator

Customer Service and Account Coordinator

Customer Relations Representative - State Farm Agent Team Member

Billing Department Call Center Administrative Assistant

Admissions Support Representative

Customer Service Representative

Client Success Representative (Remote)

Remote Entry-Level Leadership Representative

Service Representative I

Customer Experience Agent - Fully Remote

Lab Customer Service Representative

Customer Support Coordinator

Remote Customer Service/Sales Representative

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