Top 7 Service desk support analyst Jobs in Shreveport, La

Service Desk Support Analyst
General Dynamics Information Technology —Bossier City, LA
- $18.22 - $23.00 an hour
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Paid holidays
- 401(k) matching
11d
IT Support & Document Processing Specialist
General Dynamics Information Technology —Bossier City, LA
- $22.97 - $31.07 an hour
- Full-time
- Mid-level
- Office
- Windows
- Paid time off
- 401(k) matching
5d
Cybersecurity Engineer
General Dynamics Information Technology —Bossier City, LA
- $76,565 - $97,750 a year
- Hybrid work
- Bachelor of Science
- Mid-level
- Windows
- Paid time off
- 401(k) matching
2d

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Service Desk Support Analyst

General Dynamics Information Technology -
Bossier City, LA

Apply Now

Job Details

$18.22 - $23.00 an hour
11 days ago

Benefits

Internal mobility program
Paid holidays
401(k) matching

Qualifications

High school diploma or GED
Customer support ticket management
ServiceNow
Ticketing system technical support

Full Job Description

Clearance Level

None

REQ#: RQ225184

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to support the missions that matter. From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world while building new skills to propel your career forward.

Job Description

General Dynamics Information Technology (GDIT) has opportunities for motivated, customer service oriented professionals to support the Department of Education (DoED) Pivot-I Program. The DoED is undertaking modernization of their environment and support, and GDIT will provide technical support and services for DoED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Service Desk Support Analyst at our Bossier City location.

As a Service Desk Support Analyst with GDIT, your typical day will include:

Resolving technical issues and answering queries by telephone or self-service ticket in support of internal customer computer hardware, software, network, system/application access, and telecommunications systems
Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records
Routing calls to product line specialists, application, or system support specialist when appropriate
Maintaining and updating records and tracking databases
Alerting management to recurring issues and patterns of issues

Required Qualifications:

High School Diploma or equivalent
1 or more years of Service Desk-related experience
Demonstrated experience using ServiceNow
HDI-SCA certification or ability and willingness to obtain within 60 days of hire
Access to a quiet work environment free from distractions
Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth (satellite internet service is not acceptable. Connection MUST be hardwired, wireless connections will not suffice
US Citizenship
Louisiana residency, living within a reasonable commuting distance (approximately 60 miles) of our Bossier City facility

Preferred Qualifications:

Associate's degree or equivalent and 1 yr of related experience(minimum of 3 or more years or related experience in lieu of degree)
CompTIA A+ certification or ability and willingness to obtain w/i 90 days of hire
ITIL Foundations v4 certification or ability and willingness to obtain w/i 180 days of hire

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

1 + years of related experience

may vary based on technical training, certification(s), or degree

Certification

Travel Required

None

Citizenship

U.S. Citizenship Required

Salary and Benefit Information

The likely hourly rate for this position is between $18.22 - $23.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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service desk support analyst jobs in shreveport, la

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