Top 11 Help desk support Jobs in Shreveport, La

Customer Service Specialist
Orkin —Shreveport, LA
- $18.00 - $27.84 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
8d
Tier 1 Help Desk Technician - Bossier City LA
SteerBridge —Bossier City, LA
- $33,000 - $33,600 a year
- Full-time
- Office
- Bachelor's degree
- Military encouraged
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Morris & Dickson Co. —Shreveport, LA
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- Paid holidays
Quick Apply
NOC Technician - Shreveport, LA
Dartpoints —Shreveport, LA
- $18 - $24 an hour
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- 401(k)
Quick Apply
Tech Service Specialist V
Frymaster —Shreveport, LA
- Weekends as needed
- Microsoft Outlook
- Writing skills
- Office
- Wellness program
- Paid holidays
Quick Apply
Computer Operator
Resolution Think —Bossier City, LA
- Weekends as needed
- Research
- Mid-level
- High school diploma or GED
Quick Apply
Help Desk Specialist/System Administrator (Top Secret/SCI Clearance)
Inflow-ns —Barksdale AFB, LA
- Full-time
- Java
- US work authorization
- 1 year
Quick Apply

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help desk support jobs near shreveport, la

Customer Service Specialist

Orkin -
Shreveport, LA

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Job Details

Full-time
$18.00 - $27.84 an hour
8 days ago

Benefits

Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Computer operation
Customer communication
High school diploma or GED
Desktop applications
Productivity software

Full Job Description

Overview:

We Need Your Next-Level Service Mindset at the Best in Pests.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.

With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.

Ready to start a career with staying power? Apply now!

Responsibilities:

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
Reschedule unserviced accounts within 24 hours
Participate in quality assurance processes, programs, and initiatives
Safeguards customer’s privacy and other proprietary information

We Offer…

Competitive earnings starting at $18 to $25 per hour
Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick leave
Employee discounts, tuition reimbursement, dependent scholarship awards
Industry leading, quality, comprehensive training program

Why Orkin?

You are interested in an opportunity with career potential in a reliable, recession-resistant industry
You have a service-oriented mindset that leads you to build loyalty and trust with customers
You hold yourself responsible to commitments
You value being part of a team
You want to keep learning, improving and developing as a leader
You want to join a company that supports the community
You want a career with a purpose at a mission-driven company that values
- Safety
- Professionalism
- Empathy
- Integrity
- Innovation

Qualifications:

What do you need to be successful?

Previous experience in Customer Service or Sales preferred
High School Diploma or equivalent required
Excellent interpersonal and communication skills
Basic computer skills in various software and web-based applications
Proficient in Microsoft Office
Strong attention to detail and follow through
Demonstrated ability to prioritize tasks and manage time efficiently

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Apply Now

Refine Your Search

help desk support jobs in shreveport, la

Customer Service Specialist

Tier 1 Help Desk Technician - Bossier City LA

IT Support Technician

NOC Technician - Shreveport, LA

Tech Service Specialist V

Computer Operator

Help Desk Specialist/System Administrator (Top Secret/SCI Clearance)

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