Top 70 Customer service representative Jobs in Sierra Vista, Az

NW Contact Center Representative (FT)
F.H. Cann & Associates —Arizona
- $15.00 - $16.50 an hour
- Extended hours
- Remote
- Background check
- Spanish
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
10d
Remote Response Associate, Roadside Assistance (CSR)
Agero —Sierra Vista, AZ
- $16.25 an hour
- Weekends as needed
- Remote
- Background check
- Hospitality
- Criminal background check
- Paid training
- Paid holidays
Quick Apply
10d
Customer Support Representative (SCA)
Peraton —Fort Huachuca, AZ
- $39,000 - $62,000 a year
- Weekends as needed
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Customer Service Representative
U-Haul —Sierra Vista, AZ
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service Associate I
Dollar Tree —Sierra Vista, AZ
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
ARIZONA WATER COMPANY —Sierra Vista, AZ
- Full-time
- Spanish
- Clean driving record
- Microsoft Excel
Customer Service Representative
Circle K —Sierra Vista, AZ
- Part-time
- Ability to walk for extended periods
- High school diploma or GED
- Food service experience
- Paid training
- Health savings account
4d
Customer Service Associate I
Family Dollar —Sierra Vista, AZ
- $15.15 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Pharmacy Customer Service Associate
Walgreens —Sierra Vista, AZ
- $16.15 - $18.00 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Care and Sales Advisor 1
Cable ONE —Bisbee, AZ
- $14.25 - $15.75 an hour
- Urgently hiring
- Pass drug screening
- Office
- High school diploma or GED
- Paid holidays
- Health insurance
Customer Service/Sales
Home Depot —Sierra Vista, AZ
- Entry level
Customer Service
KFC —Sierra Vista, AZ
- Night shift
- Basic math
- Quick service & fast food restaurant
- Organizational skills
- Health insurance
- Tuition reimbursement
Quick Apply
Pro Customer Service/Sales
Home Depot —Sierra Vista, AZ
- Entry level
- Commercial
Call Center Shift Supervisor
Peraton —Fort Huachuca, AZ
- $51,000 - $82,000 a year
- Bachelor of Science
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Seeking Subject Matter Experts for Contact Center Operations
Pearl Interactive Network, Inc. —United States
- Full-time
- Pass drug screening
- Senior level
Remote PTCB Certified Pharmacy Technician - (4-month contract - 40hrs/Week)
Rapid Talent Group —United States
- $21 an hour
- 8 hour shift
- Remote
- Microsoft Outlook
- Research
- Mid-level
- Paid training
Quick Apply
9h

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NW Contact Center Representative (FT)
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Respond to incoming calls from customers in a professional and courteous manner. Receive high volume in-bound calls and assist customers with starting/stopping/…
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Quick Apply
10d
Remote Inside Sales Representative
Liberty Mutual Insurance —Arizona
As an Inside Sales Agent you will be handling inbound calls and warm leads, consulting with customers on their insurance needs and match the correct coverages,…
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NW Contact Center Representative (FT)

F.H. Cann & Associates -
Arizona

Quick Apply

Job Details

Full-time
$15.00 - $16.50 an hour
10 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Managing customer accounts
Customer communication
Call center experience
Client inquiry handling
Call center agent experience
Call center software
Customer issue escalation
Customer support
Typing
Billing issue inquiries
Handling account queries
Client interaction via phone calls

Full Job Description

Company Overview

FHC has been a national leader for over two decades, providing contact center, financial recovery, loan servicing, and business process outsourcing (BPO) solutions. As an industry leader, we proudly support clients across higher education, government, financial services, healthcare, telecommunications, and utilities.

We’re hiring exceptional Contact Center Representative's for an exciting opportunity supporting a state-wide program. This role offers the chance to make a meaningful impact while working in a professional, fast-paced environment.

Project Hours of Operation: Monday – Friday, 10:00 AM – 9:00 PM EST (7:00 AM PST- 6:00 PM PST)

Essential Functions

- Receive high volume in-bound calls and assist customers with starting/stopping/transferring service
- Respond to incoming calls from customers in a professional and courteous manner.
- Occasional out-bound calls for verification purposes
- Document interactions in the system accurately and efficiently through data entry.
- Research and resolve customer questions and issues using online tools and systems
- Operate multiple applications, databases, and computer programs
- Assist customers with setting up payment arrangements, budget billing and processing payments
- Guide customers in setting up and accessing their online accounts.
- Assist customers with reviewing and disputing invoices accurately.
- Investigate billing discrepancies and reconcile credits, payments, and account balances as needed.
- Maintain confidentiality of sensitive information in compliance with regulations.

Competencies

Basic to intermediate knowledge of utility regulatory requirements, codes, and operations needed to prioritize and oversee customer interactions.
Demonstrated ability to learn and apply organizational structures, policies, procedures, processes, and department-specific requirements.
Ability to interact professionally with internal and external employees and customers to answer questions and resolve issues with tact and diplomacy.
Ability to handle sensitive and confidential information in compliance with PCI requirements and Personally Identifiable Information (PII) policies.
Proven success working in a customer service environment, including the ability to:
Focus on tasks and follow established procedures
Apply procedures in the correct sequence
Make decisions with limited information
Work effectively within a structured team environment

Knowledge of utility industry processes, including:

- Issuing meter and service orders for inspections and adjustments
- Reviewing credit information to determine security requirements and financing eligibility
- Responding to billing and account inquiries, including high bills, payment history, credit tracing, and rate applications
- Determining appropriate actions for open and closed service accounts
- Meeting established quality and productivity standards
- Following Customer and Emergency Contact Center protocols for gas odor complaints and emergency situations
Ability to report on operational directives and performance metrics at prescribed intervals, such as weekly and monthly reporting.
Ability to support emergency response and business continuity protocols and assist with customer service operations during company-wide emergencies.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Preferred Education and Experience

Experience meeting performance metrics in a high-volume customer contact center environment.
Utility customer service experience is strongly preferred.
Experience handling service initiation, transfers, billing inquiries, payment arrangements, and account maintenance.
Proficiency with Internet Explorer, Microsoft Excel and Word, Outlook email, and Adobe Acrobat
Excellent data entry and typing skills
Highschool Diploma or equivalent
Bilingual Spanish is a plus
Veterans encouraged to apply

Working from Home Requirements:

Reliable high-speed internet (hard wired ethernet connection required) with minimum of 25 MBPS for Upload and Download speeds.
Private, quiet, and distraction free room/office space
Adhere to Telecommute Policy in its entirety

Work Authorization/Security Clearance Requirements

Required to pass Federal background screening and/or state level criminal background screening.

Physical/Mental Demands

Physical Demands - While performing the duties of this role, an employee is frequently required to sit, talk, or hear, in person and by telephone; use hands to operate standard office equipment; reach with hands and arms. The employee is occasionally required to stand and walk and to lift and carry reports and records weighing up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands - While performing the duties of this role, employees are regularly required to use written and oral communication skills; read and interpret data, information, and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines & work extended hours as needed; and interact with vendors and staff in the course of work.

An Affirmative Action / Equal Opportunity Employer

F.H. Cann provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected class under applicable law. As a Federal Contractor, we encourage priority referral of protected veterans under VEVRAA. F.H. Cann provides reasonable accommodation for individuals protected by section 503 of the Rehabilitation Act of 1973, VEVRAA and the ADA.

If you need an accommodation as part of the employment process, please contact Human Resources at [email protected].

Ready to launch your career in the Utilities industry? Join our team as a Contact Center Representative and help deliver exceptional customer experiences while growing your skills in a supportive, remote environment.

Remote position (AZ and CO residents)
Start Date: September 8, 2026
Training: 10.5 weeks of paid, hands-on training

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Vision insurance

Application Question(s):

Are you located in Arizona? (Yes/No)
Are you available to work a Full-time schedule (consisting of 8 hour shifts) between the hours of 7am -6pm PST Mon-Fri? (Yes / No)
Are you available to start on September 8? Training is a full-time schedule and runs for approximately 11 weeks. No absences can be accommodated during the training period. (Yes/No)
Do you have reliable high-speed home internet with minimum upload and download speeds of 25 Mbps and the ability to hardwire directly to your router via Ethernet? (Yes/No)

Experience:

Call center : 2 years (Required)
Customer support: 2 years (Required)

Language:

Bilingual Spanish/English (Preferred)

Work Location: Remote

Quick Apply

Refine Your Search

customer service representative jobs in sierra vista, az

NW Contact Center Representative (FT)

Remote Response Associate, Roadside Assistance (CSR)

Customer Support Representative (SCA)

Customer Service Representative

Customer Service Associate I

Customer Service Representative

Customer Service Representative

Customer Service Associate I

Pharmacy Customer Service Associate

Customer Care and Sales Advisor 1

Customer Service/Sales

Customer Service

Pro Customer Service/Sales

Call Center Shift Supervisor

Seeking Subject Matter Experts for Contact Center Operations

Remote PTCB Certified Pharmacy Technician - (4-month contract - 40hrs/Week)

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