IMPORTANT – PLEASE READ BEFORE APPLYING
This is a FULL-TIME SWING SHIFT position. Applicants MUST be available to work nights, weekends, and holidays. We are specifically hiring for swing shift coverage, and these scheduling requirements are not flexible.
Training is completed IN PERSON at our South Beach, Oregon office and requires weekday daytime availability. Applicants must live within a reasonable commuting distance of South Beach/Newport, Oregon. We are not hiring out-of-area or out-of-state applicants for this position.
Remote work opportunities may be available after successful completion of training for qualified employees; however, employees must remain available for occasional in-office meetings, training, or operational needs.
DO NOT APPLY IF:
- You cannot work nights, weekends, or holidays
- You are unable to attend in-person training in South Beach, Oregon
- You do not live within commuting distance of Newport/South Beach, Oregon
- You are seeking a Monday-Friday daytime position
- You are located outside of Oregon or plan to relocate in the future
About Us
TCB's Communications Division operates 24/7, providing answering service and dispatch support for over 100 businesses nationwide. We are seeking a dependable, detail-oriented individual who thrives in a fast-paced environment and can confidently multitask while providing excellent customer service.
This role is ideal for someone who is calm under pressure, organized, tech-savvy, and able to communicate professionally with callers during both routine and emergency situations.
Job Summary
Responsible for answering incoming calls, gathering and relaying information accurately, dispatching calls as needed, and ensuring clients and callers receive prompt, professional assistance.
Primary Responsibilities
- Answer incoming calls for a variety of businesses and organizations
- Greet callers professionally and determine the reason for the call
- Take, document, and deliver detailed messages accurately
- Transfer calls or contact on-call personnel when necessary
- Dispatch Security Officers and other on-call responders
- Page individuals and relay urgent information
- Schedule or cancel appointments
- Assist callers with questions and provide appropriate resources
- Refer callers to emergency services when necessary
- Accurately document calls in computer systems
- Operate communication systems including radios and intercoms
- Perform basic clerical and administrative duties
- Maintain professionalism and accuracy in high-volume situations
Qualifications
- Strong typing and computer skills
- Excellent customer service and communication abilities
- Ability to multitask efficiently
- Strong attention to detail
- Ability to remain calm in stressful situations
- Prior dispatch, call center, or customer service experience preferred
Schedule
- Full-time
- Evening shift
- Night shift
- Overnight shift
- Weekends and holidays required
Benefits
- Paid time off
- Employee discounts
- Access to optional insurance offerings through QuickBooks Workforce
Learn more about us:
www.workfortcb.com
Experience
- Customer service experience preferred
- Night shift availability required
Work Location
Training completed in person at our South Beach, OR office. Remote work opportunities may be available after successful training completion.
Job Type: Full-time
Pay: $18.50 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Family leave
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
Work Location: Hybrid remote in South Beach, OR 97366
