Top 10 Call center coordinator Jobs in Silver Spring, Md

Call Center Coordinator
The Orthopaedic Center —Rockville, MD
- English
- Mid-level
- High school diploma or GED
Quick Apply
Call Center Coordinator
The Centers for Advanced Orthopaedics LL —Rockville, MD
- English
- Mid-level
- High school diploma or GED
Quick Apply
Clinic Care Coordinator - Float - Hiring Incentive Eligible
Columbia Mental Health —Alexandria, VA
- $20 - $22 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
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Clinic Care Coordinator - Hiring Incentive Eligible
Columbia Mental Health —Reston, VA
- $20 - $22 an hour
- Full-time
- CPR Certification
- Computer literacy
- BLS Certification
- Health insurance
- Dental insurance
Quick Apply
Lexus Service Experience Coordinator
Pohanka Lexus —Chantilly, VA
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Customer Care Coordinator
Jushi —Fairfax, VA
- $18 an hour
- Part-time
- Spanish
- Computer literacy
- Research
- Paid holidays
- Disability insurance
Quick Apply
3d
Dispatcher / Service Coordinator
Commercial Express HVAC LLC —Sterling, VA
- Full-time
- Office
- Administrative experience
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Electronic Security Project Coordinator - Special Projects
Kastle Systems —Sterling, VA
- Microsoft Excel
- Microsoft Outlook
- Mid-level

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Call Center Coordinator

The Orthopaedic Center -
Rockville, MD

Quick Apply

Job Details

Qualifications

Electronic health records (EHR) management
Phone communication
Employee relationship building
English
High school diploma or GED
Productivity software
Cross-functional collaboration
Managing patient records

Full Job Description

Position Summary/Scope of Responsibility

The Centers for Advanced Orthopaedics LLC (CAO) is one of the nation’s largest Orthopaedics practices, owned and operated by physicians, with over 60 locations across Maryland, Northern Virginia, and the District of Columbia. With approximately 2,000 employees, working in 28 Divisions, CAO is a growing business with revenues of approximately $250 Million. CAO is committed to be the Orthopaedics provider of choice for our patients; partner of choice for payors and health systems; and employer of choice by attracting and retaining a talented workforce.

The Call Center Coordinator serves a key role in meeting patient needs while aligning with the overall mission, vision, and goals of the CAO. Answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals. This position will require excellent skill in multi-tasking, customer service, and sympathy to deliver the value based care the CAO strives to maintain.

Duties include, but are not limited to:

Exhibits strong customer service and communication skills in daily interaction with the public, patients, staff, and physicians in the performance of job duties.

Dictates and responds to all voicemails and e-mails received by the call center in a timely manner, within the response time designated by the practice.

Processes payments accurately and timely while adhering to payment plan guidelines.

Interprets Explanation of Benefit’s (EOB) to ensure payments and adjustments are properly applied.

Regularly and accurately updates applicable patient personal and payment information within EMR/EHR software.

Reviews audit journal daily to ensure accounts are monetarily balanced.

Meets personal metrics and quality customer service experience requirements set for the call center team.

Collaborates with the assigned leader to resolve escalated/unresolved customer issues.

Ensures compliance with all applicable laws, regulations, and CAO policies at all times.

Performs other duties as assigned.

Required Education & Experience

High School Diploma or GED
2+ years of experience of call center experience, preferably in a medical setting/organization.
Proficiency with Microsoft Office suite of products and EMR/EHR software.
Experience collaborating across multiple functions.
Experience operating in a fast-growing work environment and dealing with ambiguity.

Competencies/Required Skills & Abilities

Strong Interpersonal Skills - Ability to develop relationships and collaborate and influence in a decentralized organization.
Strong leadership skills with a focus on employee development and engagement.
Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
Strong oral and written communication skills with excellent self-discipline and patience.
Able to work independently.
Exudes professionalism in presentation.
Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands

Must be able to sit for long periods of time and lift up to 25 pounds.
Must be able to use appropriate body mechanics techniques when performing desk duties.
Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
Adequate hearing to perform duties in person and over telephone.
Must be able to communicate clearly to patients in person and over the telephone.
Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

call center coordinator jobs in silver spring, md

Call Center Coordinator

Call Center Coordinator

Clinic Care Coordinator - Float - Hiring Incentive Eligible

Clinic Care Coordinator - Hiring Incentive Eligible

Lexus Service Experience Coordinator

Customer Care Coordinator

Dispatcher / Service Coordinator

Electronic Security Project Coordinator - Special Projects

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