Top 6 Guest service agent Jobs in Silverton, Or

Front Desk Agent
Residence Inn Salem —Salem, OR
- Computer literacy
- Residential
- Hotel
Hotel Front Desk Supervisor
Holiday Inn Portland South —Wilsonville, OR
- $20 - $24 an hour
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
- Health insurance
Quick Apply
Front Office Supervisor
Allison Inn & Spa —Newberg, OR
- $25 an hour
- Weekends as needed
- Background check
- Ability to walk for extended periods
- Mid-level
Quick Apply
7h
Front Office Administrative Specialist
Integrity Marketing Group —Wilsonville, OR
- $20 - $25 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply

Related jobs to explore

Based on your search for guest service agent

Travel Agent
AAA Oregon/Idaho —Salem, OR
Our most successful agents understand the sales process, the importance of customer service, and building and managing relationships.
From $4,000 a month
Quick Apply
Call Center Remote Customer Service Representative
VIMO INC —Salem, OR
In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call…
$17 - $19 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Guest Service Agent
Columbus Polaris Staybridge Suites —Columbus, OH
Ability to answer and route calls as appropriate; takes guest messages with accuracy. Answers and routes calls as appropriate; takes guest messages with…
$16 - $17 an hour
Quick Apply
6d
Front Desk Agent
Courtyard - Columbus Airport —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for guest service agent in silverton, or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near silverton, or

Front Desk Agent jobs in Salem, OR

Hotel Front Desk jobs in Spartanburg, SC

Front Desk Manager jobs in Kiawah Island, SC

Front Desk Security Guard jobs in New York, NY

Dental Front Office jobs in Phoenix, AZ

Front Desk Manager jobs in Huntsville, AL

Front Desk Manager jobs in Hawaii

Front Desk jobs in Harrisonburg, VA

Front Desk Manager jobs in Galveston, TX

Front Office Specialist jobs in Raleigh, NC

Front Office Specialist jobs in Sea Girt, NJ

Hotel Front Desk jobs in Kissimmee, FL

Front Office Specialist jobs in Fort Worth, TX

Office Clerk jobs in Bakersfield, CA

Remote Medical Billing Specialist jobs in Louisiana

Front Desk Receptionist jobs in Fort Worth, TX

Front Office Specialist jobs in Riverside, CA

Front Desk Agent jobs in Beaufort, NC

Real Estate Agent jobs in Denver, CO

Front Desk Agent jobs in Arlington, TX

Front Desk Agent

Residence Inn Salem -
Salem, OR

Apply Now

Job Details

Qualifications

Computer operation
Customer communication
Confidential information handling
Hotel policy compliance
Client rapport building
High school diploma or GED
Computer skills
Customer service problem-solving

Full Job Description

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location:

Residence Inn Salem

640 Hawthorne Avenue, SE

Salem, OR 97301

Overview:

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities:

Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Be familiar with all in-house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
Be familiar with hospitality terminology.
Have knowledge of emergency procedures and assist as needed.
Handle check-ins and checkouts in a friendly, efficient and courteous manner.
Use proper two-way radio etiquette at all times when communicating with other employees.
Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
Be able to complete a bucket check, room rate verification report, and housekeeping report.
Balance and prepare individual paperwork for closing of shift according to hotel standards.
Maintain and market promotions and guest programs.
Maintain a clean work area.
Assist guests with safe deposit boxes.

Qualifications:

College course work in related field helpful.
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Apply Now

Refine Your Search

guest service agent jobs in silverton, or

Front Desk Agent

Hotel Front Desk Supervisor

Front Office Supervisor

Front Office Administrative Specialist

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for guest service agent in silverton, or

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected