Role summary:
As a Specialist Technician in Technology Support, you will manage and resolve complex technical incidents and requests across multiple communication channels. This role involves troubleshooting hardware and software issues, coordinating asset delivery, and collaborating with internal teams and external partners to ensure timely resolution. You will analyze trends to support continuous improvement and maintain compliance with company policies and ethical standards. Your expertise will contribute to delivering exceptional service while supporting operational efficiency and fostering a positive, professional environment aligned with Walmart’s commitment to integrity and excellence.
About the team:
The Technology Support team is dedicated to delivering exceptional customer service by efficiently managing and resolving technical incidents and requests. Team members collaborate closely to troubleshoot hardware and software issues, coordinate asset delivery, and support continuous improvement initiatives. Utilizing strong problem-solving skills and technical expertise, the team ensures timely resolution of challenges while maintaining clear communication with business partners. Committed to integrity and professionalism, the team fosters a positive work environment focused on achieving results and supporting the organization’s goals through effective technology support and service excellence.
What you'll do:
- Manage and resolve technical incidents and requests through multiple communication channels, ensuring timely and accurate support.
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Troubleshoot complex hardware and software issues using diagnostic tools, scripts, and root-level access to servers.
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Coordinate delivery, installation, and enablement of technology assets in alignment with approved requests.
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Monitor and categorize incident queues, escalating issues as necessary to maintain service quality.
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Identify trends in incidents and escalations to recommend continuous improvement opportunities.
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Collaborate with team members and business partners to prioritize tasks and communicate progress effectively.
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Adhere to company policies, ethical standards, and promote a positive work environment.
What you'll bring:
- Proven experience in troubleshooting and resolving complex technical issues across hardware, software, and operating systems.
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Proficiency with Mac OS X, Microsoft Office 365, Microsoft SharePoint, and Microsoft 365 environments.
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Strong skills in desktop support, help desk assistance, and hardware troubleshooting.
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Ability to manage incident and request queues, prioritize tasks, and escalate issues appropriately.
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Experience utilizing issue tracking systems and applying continuous improvement processes.
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Effective collaboration and communication skills to work with cross-functional teams and business partners.
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Commitment to maintaining high standards of integrity, ethics, and compliance in all work activities.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $21.00 - $40.00* *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
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Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Information Technology, Microsoft Office, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
800 STEVENS PORT DR, STE DD750 DAKOTA DUNES, SD 57049-5005, United States of America
Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.
