Top 4 Servicenow admin Jobs in Skokie, Il

Freshworks Admin
Realign LLC —Chicago, IL
- $112,386 a year
- Full-time
- Customer service
- Office
- Scripting
16h
Business Analyst - Salesforce Chicago, IL
James Hardie —Chicago, IL
- $106,000 - $133,000 a year
- Hybrid work
- Mid-level
- Organizational skills
- 2 years
- Employee stock purchase plan
- Paid holidays
ITSM Tool Manager (ServiceNow)
Info-Ways —Waukegan, IL
- Contract
- 7 years
- Office
- US work authorization
Quick Apply
Senior Finance Solutions Specialist
Marsh —Chicago, IL
- $124,200 - $245,200 a year
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- English
- Health insurance
- 401(k)

Discover related jobs

Based on your search for servicenow admin jobs.

ServiceNow Administrator
CALLIDUS —Chicago, IL
Identify opportunities for and implement service improvements across all functional areas (e.g., training, knowledge management, documentation, service center…
ServiceNow Lead Systems Administrator
Hollister Incorporated —Libertyville, IL
This role ensures these platforms are configured, governed, and supported to deliver reliable services, actionable operational visibility, and accurate asset…
$120,000 - $160,000 a year
4d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Windows Server administrator/Tomcat/IIS,TLS/SSL Columbus Ohio
absiusa —Columbus, OH
Required/Desired Skills Skill Required/Desired Amount of Experience Expert Windows Server administration and Active Directory management Required 9 Years…
$1 an hour
Quick Apply

I want to receive the latest job alert for servicenow admin in skokie, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

servicenow admin jobs near skokie, il

Business Analyst jobs in Chicago, IL

Senior Financial Specialist jobs in Austin, TX

Senior Financial Specialist jobs in Cambridge, MA

Peer Support Specialist jobs in Orange County, CA

Reading Specialist jobs in Massachusetts

Social Media Specialist jobs in New York, NY

Senior Financial Specialist jobs in Sabetha, KS

Senior Financial Specialist jobs in Burlington, VT

Senior Citizen jobs in Austin, TX

Business Analyst jobs in Topeka, KS

Business Analyst jobs in Fort Myers, FL

Entry Level Business jobs in Oklahoma City, OK

Bachelor Business Administration jobs in San Antonio, TX

Financial Analyst jobs in Fairfax, VA

Business Analyst jobs in Lincoln, NE

Business Analyst jobs in Minneapolis, MN

Freshworks Admin

Realign LLC
Chicago, IL

Apply Now

Job Details

Full-time
$112,386 a year
16 hours ago

Qualifications

Business continuity planning
Vulnerability management

Full Job Description

Chicago, Illinois 60018 Posted August 22nd, 2026

Job Type: Full Time

Job Category: IT

Job Description

Job Title: Freshworks Admin

Location: Chicago, IL (Onsite)
Fulltime

Job Description

Freshworks Admin

This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at HealthEquity, and serves as the senior technical lead for the organization's migration from ServiceNow to Freshservice. The role plans and executes migration activities, establishes platform configuration and governance standards, builds and maintains third-party integrations, and directs the day-to-day technical work of two offshore contractor team members supporting the platform.

Essential Duties and Primary Responsibilities:

Leads planning and execution of the migration from ServiceNow to Freshservice, including scoping, data migration, workflow/process mapping, cutover planning, and post-migration stabilization.

Serves as the primary Freshservice platform administrator, including configuration of modules (ITSM, asset management, workflow automation, service catalog, SLAs, and reporting), user and role administration, and ongoing platform maintenance.

Directs the daily technical work of two offshore contractor team members, assigning tasks, reviewing quality, and ensuring on-time delivery of platform configuration and support work.

Designs, builds, and maintains integrations between Freshservice and third-party systems, ensuring reliable, secure data flow across the enterprise toolset.

Develops and maintains project plans, migration runbooks, and status reporting to keep IT leadership and stakeholders informed of migration progress and risks.

Establishes and documents platform configuration standards, governance processes, and change control procedures to ensure a stable, well-governed Freshservice environment.

Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows.

Applies AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work.

Troubleshoots platform and integration issues, performing root cause analysis and implementing corrective and preventive measures.

Stays current on Freshservice platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value.\

Specialized Knowledge, Skills, and Abilities:

Strong hands-on experience administering Freshservice or a comparable ITSM platform, including workflow automation, service catalog, asset management, and reporting configuration.

Demonstrated experience planning and executing platform migrations, including data migration, cutover planning, and post-migration support.

Experience designing and supporting integrations between ITSM platforms and third-party systems; experience integrating with SailPoint, ADP, and/or Monday.com is a plus.

Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-code AI workflow builders) to automate administrative tasks and accelerate delivery.

Strong project planning skills, with the ability to build and manage a migration plan, track risks and dependencies, and report status to stakeholders.

Ability to direct and coordinate the work of offshore contractor team members without direct HR authority, including task assignment, quality review, and delivery accountability.

Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration.

A demonstrated ability to resolve complex process/systems issues through identification and analysis of problems from root cause to resolution.

Strong customer service orientation with the ability to collaborate effectively with business partners and IT end users.

Required Skills

Cyber Vulnerability Management Analyst IT Business Continuity Analyst Mean Developers

Apply Now

Refine Your Search

servicenow admin jobs in skokie, il

Freshworks Admin

Business Analyst - Salesforce Chicago, IL

ITSM Tool Manager (ServiceNow)

Senior Finance Solutions Specialist

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for servicenow admin in skokie, il

Explore jobs in more locations

Job Type: Full Time

Job Category: IT

Job Description

Required Skills

Job Seeker Tools

Employer Tools

Browse

Stay Connected