Top 5 Technical support representative | hybrid work opportunities Jobs in Slidell, La

Technical Support Representative | Hybrid work opportunities
WatchMeGrow —Covington, LA
- $36,000 - $41,000 a year
- Full-time
- Hybrid work
- Background check
- Office
- Windows
- Health savings account
- Health insurance
Quick Apply
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technical support representative | hybrid work opportunities jobs near slidell, la

Technical Support Representative | Hybrid work opportunities

WatchMeGrow
Covington, LA

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Job Details

Full-time
$36,000 - $41,000 a year
14 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule
Life insurance

Qualifications

Teamwork
Command line
Windows
Problem-solving
IP networking

Full Job Description

Job Title: Technical Support Representative

Job Description:

We are looking to add an outstanding person to our Technical Support team who can deliver excellent customer service, owns their work, and is excited to grow with us. If you are a tech-savvy problem solver who loves helping people, we want to hear from you.

About Our Company:

WatchMeGrow is the leading provider of secure streaming video camera systems to the childcare industry. We focus on providing exemplary customer service and building a collaborative team environment. We are a stable, growing company where your contribution actually matters.

About Our Team:

Our team members share a positive attitude, strong problem-solving abilities, and patience, enabling them to provide excellent customer service even during fast-paced shifts. Our culture, combined with continuous opportunities for technical growth, has resulted in an industry-low turnover rate.

A Day in the Life as a Technical Support Representative:

As the first point of contact for our customers, you will be the face of our support. Your daily responsibilities will include:

Troubleshooting: Diagnose and resolve customer issues via phone and email (ticketing system).
Technical Work:
Work in both Linux and Windows environments, leveraging command line and networking tools to diagnose camera and server connectivity issues.
Operations: Assist field technicians during service calls/installations and provision hardware before shipping.
Collaboration: Work closely with the team to ensure tickets are addressed in a timely manner and nothing falls through the cracks.

Compensation & Benefits:

Pay: $36,000 - $41,000 Annual Salary DoE
Bonus: Eligible for a discretionary annual performance bonus based on individual and company performance.
Hybrid work opportunities.
Medical, Dental, and Vision benefits (after probationary period).
Health Savings Account (HSA) employer contribution.
Life insurance & 401k plan.
A supportive, team-focused atmosphere.

Qualifications:

Technical Support Experience: Previous helpdesk or support role preferred.
Core Skills: Proficiency with Windows, Microsoft Office, and basic networking concepts (IP addresses, subnets, etc.).
Linux: Familiarity with the Linux command line is a huge plus, but we are willing to train the right candidate who demonstrates strong technical aptitude.
Soft Skills: Excellent written/verbal communication and a strong aptitude for learning new software systems.
Mindset: A proactive desire to own problems and see them through to resolution.

Requirements:

Reliable transportation to our Covington, LA office.
Schedule: Availability to work 40 hours per week in our 7:00AM - 4:00PM, 8:00AM - 5:00PM, or 9:00AM - 6:00PM shifts.
Weekend Rotation: Candidates must also be available to work a rotating Saturday shift as part of the team schedule.
All applicants must successfully complete background screening.

To Apply:

If you are interested in working for our amazing company, please submit your resume and cover letter with the heading “Technical Support Representative – (Insert Your Name)”

Principals only. Recruiters, please don't contact this job poster.

Pay: $36,000.00 - $41,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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technical support representative | hybrid work opportunities jobs in slidell, la

Technical Support Representative | Hybrid work opportunities

Production Underwriter/Broker

Travelling Solar Construction Manager – Technical Services

Staff Air Quality Specialist

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