Top 12 Director digital operations Jobs in Slidell La

IT Manager
Popeyes —Covington, LA
- Full-time
- Remote
- 5 years
- Windows
- Travel
- Disability insurance
- Health insurance
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- Full-time
- Bilingual
- Marketing
- 5 years
- Paid parental leave
- Employee stock purchase plan
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- $85,000 - $90,000 a year
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- Health insurance
- Dental insurance
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IT Manager

Popeyes -
Covington, LA

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Opportunities for advancement
Flexible schedule
Life insurance

Qualifications

Tooling
Technical documentation
Process design
Process improvement
Windows
Improving operational efficiency
Technology management
Vendor relationship management
Network support
Managing projects
Automation tools
IT department experience

Full Job Description

Location: Remote within our operating footprint or Covington, LA (preferred)

Department: Information Technology

Reports To: IT Director

Position Summary

High Noon Restaurant Group is seeking an experienced Restaurant Technology Manager to oversee the day-to-day support of technology across 113 Popeyes Louisiana Kitchen locations. This role is responsible for ensuring every technology request is tracked, managed, and resolved while coordinating support vendors, improving IT processes, and driving automation initiatives.

The ideal candidate combines strong technical expertise with exceptional organizational and communication skills. They are proactive, process-driven, and comfortable leading training for restaurant operations teams while serving as a trusted technology partner. This position offers the opportunity to grow into a senior leadership role within the IT department.

Key Responsibilities

Manage the restaurant technology support operation from ticket creation through resolution, ensuring no requests are overlooked.
Coordinate and oversee outsourced IT support partners for restaurant break/fix issues and escalations.
Provide hands-on technical support during critical incidents when necessary.
Plan and facilitate technology training sessions for District Managers, Regional Managers, and field leadership.
Build and maintain strong relationships with technology vendors, including reviewing Statements of Work (SOWs) and monitoring vendor performance.
Identify opportunities to improve IT processes, documentation, and operational workflows.
Design and implement automation solutions that reduce manual tasks and improve efficiency.
Support restaurant technology systems, including:
Point-of-Sale (POS)
Back-office systems
Network infrastructure
Digital menu boards
Restaurant reporting platforms
Assist the IT Director with company-wide technology projects, system rollouts, and strategic initiatives.
Serve as the primary escalation point for technology-related issues affecting restaurant operations.

Qualifications

Required

5+ years of hands-on IT experience.
Strong technical knowledge of:
Windows environments
Networking
POS or restaurant/retail technology
Help desk systems
Demonstrated ability to manage requests from initiation through successful completion.
Experience with automation technologies such as PowerShell, Python, workflow automation tools, or Remote Monitoring & Management (RMM) platforms.
Experience improving IT processes, documentation, and support workflows.
Excellent communication and presentation skills with the ability to train non-technical audiences.
Experience managing vendor relationships and holding vendors accountable to service expectations.
Strong organizational skills with the ability to prioritize multiple projects across numerous locations.

Preferred

Multi-unit restaurant, QSR, or retail IT experience.
Experience supporting restaurant technology platforms and operations.
Previous leadership or management experience.

Travel

Regular travel is required, including:

Technology training visits to restaurant districts approximately every two weeks.
Occasional emergency travel to restaurant locations for critical technology support.

Why Join High Noon Restaurant Group?

At High Noon Restaurant Group, you'll play a key role in supporting the technology that powers 113 restaurant locations. You'll work alongside operations leadership, influence technology strategy, improve business processes through automation, and help shape the future of restaurant technology across our organization. This role provides significant growth potential for an IT professional looking to advance into senior technology leadership.

At Popeyes, we’re more than a quick service restaurant — we’re a passionate team rooted in Southern hospitality and bold, flavorful food! As part of a trusted franchise family, we believe in creating a supportive work environment where individuals grow, succeed, and take pride in serving our guests. Whether you're starting your first job or building a career in hospitality, Popeyes offers the opportunity to thrive in a fast-paced, people-first culture. Come be part of something delicious — your future starts here!
Applicants can text PopeyesHN to 31063 to get an application link.
Benefits of being apart of our team:

Career advancement opportunities for high-performers
Health, Dental and Vision Insurance
401k Plan
Paid Time Off
Flexible schedules
Free meal per shift you work

Benefits:

Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Disability insurance

Job Type: fulltime

Schedule:

Monday to Friday

Education: No education required

Work location: On-site

Quick Apply

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director digital operations jobs in slidell la

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Director, Channel Strategies

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