Top 7 Configuration manager Jobs in Smithfield, Ri

Manager of Configuration Services
Neighborhood Health Plan of Rhode Island —Smithfield, RI
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
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Configuration Management Analyst
Neighborhood Health Plan of Rhode Island —Smithfield, RI
- Full-time
- Word processing
- Research
- Mid-level
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Manager of Configuration Services

Neighborhood Health Plan of Rhode Island -
Smithfield, RI

Quick Apply

Job Details

Full-time

Qualifications

Microsoft Excel
Microsoft Outlook
Data mining
Managed care
Managed care organization experience
Visio
Employee relationship building
Performance feedback (performance evaluation method)
Team development
Supervising experience
Professional development support
Team training
Conflict management
Mentoring
Vendor relationship management
Leading team collaboration initiatives
Managing projects
Technical training
Microsoft Project
Project stakeholder communication
Negotiation
Data analysis software
Team building

Full Job Description

The Manager of Configuration Services ensures that the performance, function, and appearance of our products are consistent in our claims system(s). This involves managing the requirements, design and operational information throughout the products lifecycle. The Manager develops production migration plans and oversees the deployment. This role brings both a tactical and strategic point of view to assist in refining ongoing operational improvements.

This position is responsible for:

Develops, implements, reviews, analyzes, and improves audit quality standards across claims and configuration programs and procedures, ensuring they are designed to drive accuracy and quality results in support of the organizations vision, mission, and strategic goals.
Management and oversight of staff resources in compliance with all departmental policies, procedures, and internal service level agreements
Manages the Configuration Services Process, configures and builds necessary reports and establishes key metrics
Manages the Configuration Services duties including but not limited to, review of requirements, oversight of usecase and documentation creation, analysis of inventory to support the prioritization of corporate issues
Serves as point of escalation for business partners when applicable
Manages system vendor and their adherence to configuration priorities, service level agreements and contract terms within agreed upon contract
Reports and communicates status, corporate impacts and risks of all Operation Services configuration to Senior Management
Work closely with Manager of Business Solutions, Project Managers, the Production Support Manager to ensure compliance to the System Development Life Cycle (SDLC) and the change approval process
Actively participates in change management activities
Provides estimates for issue resolutions relative to configuration
Oversee process development and documentation for any new or altered functionality or business process flows.

Duties and Responsibilities

Responsibilities include, but are not limited to:

Serves as primary contact for all work assigned to the team
Develops and implements strategies to simplify processes for team
Designs and develops workflows, protocols, and process models for use with Configuration Services team
Prioritizes Configuration Services business needs.
Ensures timely performance feedback and opportunities for staff development
Triages, analyzes, and reviews issues submitted in the JIRA application and assigns/redirects accordingly
Manages quarterly code load and NUBC process within the Configuration Services team
Responsible for the adherence of the change management process
Contribute to development of business requirements, functional requirements, process flows, reference materials, user guides and code release artifacts pertaining to system upgrades
Oversees and manages claims processing system defects
Responsible for reconciliation of vendor budgeting
Manages the prioritization process and submission of priorities to vendors
Manages vendor expectations and adherence to priorities and escalates to as required
Apply industry-specific expertise to recommend and coordinate the development, enhancement and maintenance of a departments processes and procedures
Represent Configuration Services team for all corporate wide initiatives
Resolves issues within internal departments related to configuration and defects
Manages the Configuration Services Process and system development life cycles for defects, issues, and enhancements
Engage in on-going performance management of staff including coaching, mentoring, development, training, and succession planning to include hiring and termination decisions
Report to senior leadership project and workload allocation (managing staff, inventory and escalations and reporting up to sr. leadership as needed)
Team reporting including, but not limited to SLA metrics, testing, quality, documentation
Work closely with Project Managers, the Production Support Manager to ensure compliance to the System Development Life Cycle (SDLC) and the change approval process
Collaborate with internal business partners to streamline processes
Manages business partner expectations, and internal adherence to service level agreements
Manages vendor performance and reports non-adherence of Service Level Agreements to Senior Management.
Reviews regulatory guidance, contracts and statement of work and ensures adherence to the terms therein
Hands on with more complex assignments (as needed) to the point of being handed off to team member
Oversees process development and documentation for new or altered functionality or business process.
Develop and maintain standards for development of business processes and cases and their documentation
Ownership of business process audit procedure
As required, prepare and compile periodic progress reports to the Senior Management Team.
Coordinates multiple simultaneous projects and initiatives.
Performs other duties as assigned
Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhoods Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents

Qualifications

Required:

Bachelors Degree or equivalent education and years of relevant work experience and background to equate to the degree
Five (5) + years of related business analysis/business systems analysis/defect management experience or comparable business experience.
Three (3) years of managed care/health care experience
Strong interpersonal skills, with the ability to interact effectively with all levels of managerial, professional, technical, and clerical staff. Ability to create strong relationships with business partners
Intermediate to Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio, Project)
Strong use of data mining and analysis tools including SQL or similar tools that allow for data queries
Must be a strategic thinker working independently with strong analytical skills, work ethic, attention to detail and the ability to perform and/or critique quantitative analyses, regulatory assessments, and operational plans
Capable of utilizing IT data for business insights and analyzing business needs
Strong ability to evaluate the performance of project teams to ensure the targets and deadlines are met
Strong ability to communicate and document timelines and set expectations with business customers
Demonstrated ability to manage multiple priorities simultaneously in a deadline driven environment with accurate resource and time estimates
Confident team builder and leader with strong motivational skills. Adept in problem solving and resolving conflict
Experience in mentoring and training colleagues
Must be accountable and be able to hold others accountable for the adherence to policies, procedures, and standards
Must have outstanding time management and organizational skills
Solid organization, negotiation, and analysis skills with demonstrated ability to deliver on multiple assignments meet tight deadlines and are effective and decisive under pressure.
Ability to liaise with business users, developers, vendors, stakeholders, analysts, and management to drive resolution for system defects and enhancements.
Strong communication skills, both verbal and written with attention to detail

Preferred:

Bachelors degree

Extensive experience in an insurance, medical and/or HMO environment using claims processing software
Three (3) + years of experience in a team lead or leadership role

Experienced in the use of JIRA or similar ticketing system
Experience in Healthcare
Experienced in the use of Cognos or similar tool
Experience in demonstrating leadership, influence, and collaboration in a matrix-managed environment
Experience in claims or systems analysis
Experience in Visio and Microsoft Access

Quick Apply

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configuration manager jobs in smithfield, ri

Manager of Configuration Services

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