ACCOUNT MANAGER – OFFICE & LIGHTING
Goods iQ · North Kingstown, RI · Hybrid · Full-Time
$65,000 – $95,000 DOE · Mon–Thu In-Office / Fri Remote
About Goods iQ
Some companies follow trends. We set them.
Goods iQ develops smart, innovative consumer products and we are relentless about ensuring they show up, stand out, and outsell the competition at every retail touchpoint. Our portfolio of iconic brands includes Bostitch® Office Products, PaperPro®, LockerMate®, PureOptics™ LED Lighting, and Spec Ops™ Tools. Behind every one of them is a team of makers, creators, and category disruptors who move fast, think big, and hold themselves to an uncomfortably high standard.
We run on honesty, collaboration, and a shared obsession with excellence. We celebrate the wins — loudly and often.
The Role
Own the customer. Own the number. Grow both.
Goods iQ is looking for an Account Manager to take full ownership of a portfolio of named accounts, carry the revenue and margin number against them, and open new doors where we have no history.
This is not an account maintenance job. You will inherit real relationships and be measured on how much bigger you make them, running the day-to-day with precision while spending a meaningful share of your week prospecting accounts we do not yet sell. You will represent the Goods iQ office and lighting portfolio including Bostitch, PaperPro, and PureOptics LED across retail, eCommerce, industrial, and distribution channels, working with product, operations, and marketing to build the plans that win shelf space and hold it.
Equal parts closer and operator. Comfortable negotiating price with a buyer in the morning and rebuilding a forecast in the afternoon. Reporting to a Vice President of Sales, with direct visibility to the executive team.
We hire owners, not order-takers. We need someone who doesn’t wait to be told what to do. You see a gap, you close it. You spot an opportunity; you build the case and act on it. That’s the standard we hold ourselves to, and each other.
Key Responsibilities
Account Management and Growth
- Build and maintain strong relationships with buyers and other key decision-makers at assigned accounts, including S.P. Richards, W.B. Mason, CVS, BJ’s Wholesale Club, and independent office-products dealers.
- Develop and execute customer-specific account plans aligned with each customer’s objectives, category strategies, and growth opportunities.
- Drive revenue and market-share growth through increased category penetration, expanded distribution, promotional programs, seasonal offerings, and successful new-product launches.
- Identify and pursue cross-selling and upselling opportunities across the company’s office-products and lighting portfolios.
- Identify new business opportunities within existing accounts and with prospective retail and wholesale partners.
- Maintain accurate and timely product information, content, pricing, and program details within customer portals and systems to support item setup, line reviews, new-product submissions, and ongoing account requirements.
Pricing, Promotions and Profitability
- Lead customer negotiations involving pricing, programs, terms, and agreements while protecting profitability and building strong, long-term partnerships.
- Develop and execute customer-specific promotional plans designed to increase sales, distribution, and market share.
- Lead annual and seasonal promotional planning around key selling periods, including trade show cycles, back-to-school, Memorial Day, Independence Day, Prime Day, Veterans Day, Black Friday/Cyber Monday, the holiday season, and other high-velocity retail events.
- Monitor customer and product profitability, identifying opportunities to improve pricing, promotional effectiveness, product mix, and return on investment.
- Analyze performance continuously and adjust account strategies to achieve revenue, margin, and profitability objectives.
Retail Merchandising and Point-of-Sale Conversion
- Develop retail merchandising strategies that maximize product visibility, shopper engagement, and conversion at the shelf.
- Partner with customers and internal teams to create compelling planograms, displays, promotional materials, and shelf standards that reflect category best practices and position Goods iQ brands as the clear consumer choice.
- Continually raise the standard of retail execution by developing breakthrough merchandising solutions that improve the customer experience and drive higher conversion.
- Monitor in-store execution across assigned accounts and establish feedback loops that support timely corrective action and continuous improvement.
- Use available shelf-level performance and conversion data to refine merchandising strategies, optimize product placement, and improve or eliminate underperforming displays.
Forecasting and Service-Level Performance
- Partner with Supply Chain, Sales, and customers to develop accurate forecasts and demand plans for base business, promotions, seasonal programs, and new-product launches.
- Monitor inventory, order flow, fill rates, and customer service metrics, proactively addressing potential supply or execution issues.
- Coordinate internally to deliver industry-leading service levels and consistently strong customer scorecard performance.
Performance and Analytics
- Track and analyze key performance indicators, including sales, margin, distribution, conversion, traffic, inventory, fill rates, promotional performance, competitive activity, and consumer trends.
- Translate customer and market data into clear insights, recommendations, and action plans that improve account performance.
- Prepare regular account updates, sales forecasts, performance reviews, and business presentations for customers and company leadership.
Cross-Functional Leadership
- Serve as the primary internal point of contact for assigned accounts, ensuring clear, timely, and consistent communication across the organization.
- Collaborate with Product Management, Marketing, Supply Chain, Customer Service, Finance, and Operations to execute customer programs successfully and resolve issues quickly.
- Coordinate internal priorities and resources to ensure the organization is fully aligned around customer commitments, growth opportunities, and performance objectives.
Skills and Competencies
Commercial Selling and Negotiation
· Proven ability to sell into buyers and merchants, from first call through line review to purchase order
· Skilled negotiator who protects margin under pressure and understands the difference between winning a deal and winning an account
· Strong commercial instincts, with a working command of how pricing, promotion, assortment, and terms combine to drive profitable revenue
· Track record of measurable growth within assigned accounts, with the receipts to prove it
New Business Development
· Genuine hunter instinct, comfortable opening doors where the brand has no history and no warm introduction
· Disciplined about pipeline, from prospect identification and qualification through to first shipment
· Builds the case for the brand rather than waiting for the customer to ask, and can carry a category story into a room of skeptics
· Treats an existing account as a platform for expansion, not a territory to defend
Data and Analytics Fluency
· Strong analytical skills, with capability in AI tools, Excel, Salesforce CRM
· Fluent in POS and sell through data, and able to spot trends in advance
· Experience with Vendor Central, Seller Central, Retail Link, and comparable customer portals
· Owns forecast accuracy and inventory health, and turns complex customer data into a clear, executive-ready narrative
Ownership Mindset
· Full accountability for the number, the relationship, and the outcome, not just the activity
· Comfortable leading cross functional initiatives across product, operations, and marketing without direct authority
· Thrives where priorities shift and ambiguity is the norm
· Trusted to go above and beyond to get the job done
Collaboration and Communication
· Builds alignment across every function that touches the customer
· Clear, confident communicator who keeps internal stakeholders and customer contacts equally well informed
· Represents the brand credibly in front of a buyer, at a line review, and on a trade show floor
· Genuine passion for retail, omnichannel, eCommerce, and the professional consumer goods category
Qualifications
· 2+ years of experience in sales and key account management
· Strong experience managing key distribution channels, particularly in retail/omni and eCommerce
· Proven track record of driving revenue growth and improving key account performance
· Deep understanding of pricing, promotions, and retail & digital shelf optimization
· Experience with customer portals for setting up products
· Experience with Salesforce CRM a plus
· Bachelor’s degree preferred
· Military experience a strong plus — we deeply respect the leadership and ownership it develops
Why Goods iQ
The Opportunity
This isn’t a role where you inherit a playbook and execute someone else’s vision. You’ll help write it. At Goods iQ, you’ll have the resources, the runway, and the executive backing to do the best work of your career.
Compensation and Benefits
· Base salary: $65,000 – $95,000 (commensurate with experience)
· Performance bonus eligibility
· 401(k) with company match
· Comprehensive health, dental, and vision coverage
· Generous PTO + parental leave
· Real advancement opportunities — we promote the builders
The Culture
We don’t just talk about culture — we protect it. Goods iQ runs on freedom, honesty, and a shared obsession with excellence. We hire owners, not order-takers: people who push boundaries, speak candidly, hold themselves to a higher standard, and then celebrate the wins together.
Expect flexible schedules, a casual dress code (hats and hoodies welcome), team events that actually don’t feel forced, and leadership that keeps its door open and its ego in check.
The Workspace
Our Quonset Business Park headquarters in North Kingstown, RI is a modern, thoughtfully designed space built for the way creative teams actually work.
· Comfortable lounges and collaboration breakout areas
· Adjustable sit-stand desks throughout
· Fully stocked gourmet kitchen — and yes, beer on tap
· Outdoor quad steps from a scenic bike path that ends at the beach
Job Details
· Role: Account Manager
· Type: Full-Time
· Location: North Kingstown, RI 02852
· Work arrangement: Hybrid — Monday–Thursday in-office, Friday remote
· Schedule: Monday–Friday
· Travel: Up to 50%
· Compensation: $65,000 – $95,000 (commensurate with experience)
Pay: $65,000.00 - $95,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
Experience:
- Sales: 1 year (Preferred)
Ability to Commute:
- North Kingstown, RI 02852 (Preferred)
Willingness to travel:
Work Location: Hybrid remote in North Kingstown, RI 02852
