Top 23 User experience Jobs in Smithfield, Ri

Experience Designer
Citizens Financial Group —Johnston, RI
- $120,000 - $163,000 a year
- Full-time
- Background check
- Office
- Criminal background check
- Health insurance
- Dental insurance
UX Designer
Fidelity TalentSource —Smithfield, RI
- $55 - $75 an hour
- Writing skills
- Office
- Organizational skills
Senior User Experience Designer
Fidelity Investments —Smithfield, RI
- Full-time
- Writing skills
- Office
- Senior level
13d
User Interface Designer
American Mathematical Society —Providence, RI
- Extended hours
- Hybrid work
- Writing skills
- Mid-level
- Office
- AD&D insurance
- Paid holidays
Quick Apply
11d
Lead UX Designer
Valtech Group —Smithfield, RI
- $130,000 - $180,000 a year
- Full-time
- English
- Office
- 8 years
- Health savings account
- Health insurance
14d
Usability and Regulatory Affairs Specialist
Sentec —Lincoln, RI
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Paid parental leave
- Health savings account
Quick Apply
Director - Retail Pharmacy Tech Design & Experience
CVS Health —Woonsocket, RI
- $144,200 - $288,400 a year
- Full-time
- High school diploma or GED
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Senior Learning Experience Designer
Dell Technologies —Hopkinton, MA
- $107,100 - $138,600 a year
- Full-time
- JavaScript
- Mentoring
- APIs
Conversational UX Lead
Fidelity Investments —Smithfield, RI
- $126,000 - $255,000 a year
- Full-time
- 8 years
- Senior level
- Loan repayment program
- Tuition reimbursement
Instructional Designer & Technologist
Wheaton College Massachusetts —Norton, MA
- Full-time
- Mid-level
- Windows
- University
Systems Analyst
Fidelity TalentSource —Smithfield, RI
- $65 - $75 an hour
- Email
- Computer science
- Computer Science
- Bachelor of Science
Lifecycle Marketing Manager
AIP Publishing —Providence, RI
- $80,000 - $100,000 a year
- Marketing
- 5 years
- Research
- Health insurance
- Dental insurance
Principal UX Content Strategist
Fidelity Investments —Smithfield, RI
- Full-time
- Hybrid work
- 7 years
- Product management
- Senior level
Manager, IT Data Products-Remote
UNFI —Providence, RI
- $100,200 - $193,400 a year
- Full-time
- Remote
- Computer science
- Oracle
- Computer Science
- Health savings account
- AD&D insurance
Quick Apply
Head of Content Operations, VP I - State Street Investment Management
State Street —Boston, MA
- $110,000 - $188,750 a year
- Full-time
- 7 years
- Organizational skills
- Senior level
- Disability insurance
- Health insurance
Senior Event Operations Manager
Fidelity TalentSource —Smithfield, RI
- $70 - $80 an hour
- 7 years
- Office
- Analysis skills
Wealth Services Product & Lifecycle Marketing, VP
State Street —Boston, MA
- $110,000 - $188,750 a year
- Full-time
- 5 years
- Bachelor's degree
- Senior level
- Disability insurance
- Health insurance
7d
Wealth R&D Product Strategy, AVP
State Street —Boston, MA
- $80,000 - $140,000 a year
- Full-time
- 3 years
- Product management
- Senior level
- Disability insurance
- Health insurance

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Experience Designer

Citizens Financial Group -
Johnston, RI

Apply Now

Job Details

Full-time
$120,000 - $163,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Industry trends
Cross-functional collaboration
Cross-functional communication
Industry knowledge of retail banking

Full Job Description

Description

The Experience Designer plays a critical role in shaping customer and colleague experiences across the branch and advisory ecosystem—grounded in real-world branch operations and elevated through thoughtful, forward-looking design.

This role is focused on deeply understanding how branches operate today (including colleague behaviors, customer interactions, operational constraints, and advisory moments) and translating those insights into practical, scalable experience designs that improve both performance and ecosystem connectivity.

Rather than designing in isolation, this individual will embed with the business, partnering closely with field leaders and cross-functional teams to ensure experiences are credible, adoptable, and executable within the realities of branch life, while still moving the organization toward a more modern, advisory-led model.

Key Responsibilities

Branch & Colleague Immersion

Build a deep understanding of day-to-day branch operations, including sales, service, advisory interactions, and operational routines
Spend time in-market to observe and engage with frontline colleagues, leaders, and customers
Identify friction points, workarounds, and high-impact moments that shape the branch experience

Experience Design

Design end-to-end customer and colleague experiences rooted in how branches actually function
Translate insights into practical journey improvements, service models, and interaction patterns
Ensure designs reflect a balanced model of human-led advisory, supported by tools, data, and AI
Prioritize clarity, simplicity, and usability for frontline adoption

Future-State Evolution

Evolve current-state experiences into next-generation advisory and engagement models, anchored in business reality
Introduce forward-looking ideas where they add value, but ensure they are actionable and testable within the branch environment
Define clear experience principles and guardrails that can be consistently applied across formats

Integration Across Workstreams

Partner closely with:
- Operating Model & Roles to ensure designs align to how work gets done (roles, routines, capacity)
- Technology & Capabilities to inform tools, data, and enablement needs
- Talent Enablement to shape behaviors, training, and adoption approaches
- Change & Delivery teams to support pilots, rollout, and sustainment
Stay engaged through pilot, validation, and early implementation—ensuring design translates into real outcomes

Experience Translation & Activation

Produce clear, usable artifacts (journeys, playbooks, service models, interaction frameworks) that enable execution
Communicate designs in a way that resonates with both executives and frontline teams
Connect experience decisions directly to business performance, colleague effectiveness, and customer outcomes

Required Skills & Capabilities

Branch & Business Acumen

Strong understanding of retail banking environments and branch operations
Ability to connect experience design to sales, service, and advisory performance
Comfort working directly with frontline teams and leaders

Experience & Service Design

Deep expertise in experience design, journey design, or service design
Strong ability to translate insights into practical, implementable solutions
Comfort balancing ideal experience design with operational and regulatory realities

Pragmatic Innovation

Ability to think forward and understand where to lean into industry trends, while staying grounded in what can realistically be deployed and scaled
Skill in evolving current-state experiences into improved future models, not abstract concepts
Strong judgment on where to push vs. where to simplify

Collaboration & Influence

Strong communication, presentation, and storytelling skills
Ability to influence across functions without direct authority
Comfortable ramping up in a cross-channel, collaborative manner while driving toward clear, actionable outcomes

Experience & Qualifications

Demonstrated success designing experiences that were implemented—not just conceptualized
Proven track record in experience design, service design, or business transformation, ideally within a branch environment
Experience working in financial services or similarly complex, operational environments
Experience partnering across operating model, technology, and change functions

Hours & Work Schedule

Hours per Week: 40
Work Schedule: Hybrid 4 Days in Office

This role is location-flexible within designated Citizens Bank markets; availability is limited to specific footprint locations

Pay Transparency: The salary range for this position is $120,000-$163,000 per year. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Awards We've Received

Dave Thomas Foundation’s Best Adoption-Friendly Workplace

Glassdoor
Best Place to Work in Consulting, Finance & Insurance

Human Rights Campaign Corporate Equality Index 100 Award

Newsweek America's Most Charitable Company

Disability:IN Best Places To Disability Inclusion

The Banker's
US Bank of the Year

Apply Now

Refine Your Search

user experience jobs in smithfield, ri

Experience Designer

UX Designer

Senior User Experience Designer

User Interface Designer

Lead UX Designer

Usability and Regulatory Affairs Specialist

Director - Retail Pharmacy Tech Design & Experience

Senior Learning Experience Designer

Conversational UX Lead

Instructional Designer & Technologist

Systems Analyst

Lifecycle Marketing Manager

Principal UX Content Strategist

Manager, IT Data Products-Remote

Head of Content Operations, VP I - State Street Investment Management

Senior Event Operations Manager

Wealth Services Product & Lifecycle Marketing, VP

Wealth R&D Product Strategy, AVP

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