Top 21 Credit representative Jobs in Somerset Ky

Customer Service Representative Tier 2
Helpware —Somerset, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
13d
Patient Access Customer Service Representative
R1 RCM, Inc. —Somerset, KY
- $14.50 - $18.99 an hour
- Full-time
- Background check
- Hospital
- Pass drug screening
3d
Customer Service Representative
Tarter Gate Company, LLC —Dunnville, KY
- Weekends as needed
- Office
- High school diploma or GED
- Ability to sit for extended periods
Customer Experience Representative
Tarter Gate Company, LLC —Dunnville, KY
- $45,000 - $55,000 a year
- Full-time
- Marketing
- Bachelor's degree
- Experience equivalent to degree accepted
Credit Representative
Farmers Home Furniture —Monticello, KY
- Full-time
- Sales
- Word processing
- Basic math
Customer Service Representative - State Farm Agent Team Member
Ryan Collett - State Farm Agent —Somerset, KY
- $33,000 - $45,000 a year
- Full-time
- Communication skills
- Entry level
- Paid time off
- Life insurance
Quick Apply
Customer Service Representative (CSR)
First Financial Credit —Whitley City, KY
- Basic math
- English
- Office
- Flexible schedule
9d
Customer Service Representative #9840
FiveStar —Somerset, KY
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #6585
FiveStar —Monticello, KY
- $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply
Customer Service Representative #5150
FiveStar —Liberty, KY
- $13 an hour
- Part-time
- 18 years or older
- Computer literacy
- Computer skills
Quick Apply

Discover related jobs

Based on your search for credit representative jobs.

Credit Representative
Farmers Home Furniture —Monticello, KY
Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with…
Collector
OneMain General Services Corporation —London, KY
Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt…
11d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Part Time Customer Service Representative
First Bank of Ohio —Mount Vernon, OH
Conduct dozens of bank’s routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals…
From $14 an hour
Quick Apply
Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for credit representative in somerset ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

credit representative jobs near somerset ky

Customer Service Representative jobs in Somerset, KY

Customer Service Representative jobs in Monticello, KY

Credit Representative jobs in Cordele, GA

Credit Representative jobs in Oklahoma City, OK

Customer Service Representative jobs in San Antonio, TX

Credit Representative jobs in Pittsburgh, PA

Rn Sales Representative jobs in Michigan

Credit Union jobs in Austin, TX

Credit Representative jobs in Lancaster, PA

Patient Access Representative jobs in Fredericksburg, VA

Patient Access Representative Night jobs in Chicago, IL

Patient Access Representative jobs in Ucla, CA

Patient Safety Assistant jobs in Richmond, VA

Patient Access Representative jobs in Hampton, VA

Medical Sales Representative jobs in Texas

Patient Access Representative jobs in Lawrenceville, GA

Customer Service Representative Remote jobs in Rancho Cucamonga, CA

Construction Owner Representative jobs in Houston, TX

Overnight Customer Service Remote jobs in Nashville, TN

Bottle Service jobs in Melbourne, FL

Customer Service Representative Tier 2

Helpware -
Somerset, KY

Quick Apply

Job Details

Full-time
$21 an hour
13 days ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

credit representative jobs in somerset ky

Customer Service Representative Tier 2

Patient Access Customer Service Representative

Customer Service Representative

Customer Experience Representative

Credit Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative (CSR)

Customer Service Representative #9840

Customer Service Representative #6585

Customer Service Representative #5150

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for credit representative in somerset ky

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected