Top 936 Work from home Jobs in Somerset Ky

Customer Service Representative Tier 2
Helpware —Somerset, KY
- $21 an hour
- Full-time
- Remote
- Mid-level
- Continuous improvement
- Mentoring
Quick Apply
1d
Sales Agent
Helpware —Somerset, KY
- $20 an hour
- Full-time
- Remote
- Mid-level
- Business development
- 2 years
Quick Apply
1d
Licensed Clinical Social Worker
Headway —Kentucky
- Up to $90 an hour
- Remote
- Private practice
- Licensed Clinical Social Worker
- Mid-level
Licensed Professional Counselor
Headway —Kentucky
- Up to $90 an hour
- Remote
- Private practice
- Master's degree
- Senior level
Licensed Mental Health Counselor
Headway —Kentucky
- Up to $90 an hour
- Remote
- Private practice
- Mid-level
- Master's degree
Licensed Mental Health Therapist
Headway —Kentucky
- Up to $90 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker
Licensed Psychiatric Nurse Practitioner
Headway —Kentucky
- Up to $168 an hour
- Full-time
- Remote
- Private practice
- Nursing
- Psychiatry
Licensed Psychiatric Mental Health Nurse Practitioner
Headway —Kentucky
- Up to $168 an hour
- Full-time
- Remote
- Private practice
- Psychiatry
- Mid-level
Licensed Clinical Psychologist
Headway —Kentucky
- Up to $124.86 an hour
- Remote
- Private practice
- Master's degree
- Psychology
Licensed Marriage and Family Therapist
Headway —Kentucky
- Up to $90 an hour
- Remote
- Private practice
- LMFT
- Mid-level
Telehealth Registered Dietitian
Nourish —Kentucky
- $50 - $55 an hour
- Part-time
- Remote
- US work authorization
- Telehealth
- Entry level
- Continuing education credits
- Health savings account
7d
Licensed Marriage and Family Therapist (LMFT) - Teletherapy
Amwell Medical Group —Kentucky
- Contract
- Remote
- LMFT
- Licensed Clinical Social Worker
- LPC
- Work from home
- Flexible schedule
Quick Apply
Remote Psychiatric Nurse Practitioner (PMHNP) - Outpatient Practice. W2 w/Benefits, PT & FT options
Talkiatry —Kentucky
- $180,000 - $215,000 a year
- Part-time
- Remote
- Nursing
- Psychiatry
- Outpatient experience
- Health savings account
- Paid holidays
Telehealth Registered Dietitian (RD) - Remote
Health Loft —Kentucky
- $50 - $60 an hour
- Choose your own hours
- Remote
- Mid-level
- Outpatient experience
- Master's degree
- Continuing education credits
- Commuter assistance
Quick Apply
Licensed Professional Clinical Counselor
Grow Therapy —Kentucky
- $70 - $86 an hour
- Part-time
- Remote
- Mid-level
- Psychology
- In-person
- Continuing education credits
- Professional development assistance
6d
Senior Quantitative Analyst - AI Trainer
DataAnnotation —Kentucky
- $50 - $100 an hour
- Part-time
- Remote
- Computer Science
- English
- Mid-level
- Flexible schedule
Quick Apply
Remote Licensed Clinical Social Worker
Grow Therapy —Kentucky
- $70 - $86 an hour
- Part-time
- Remote
- Licensed Clinical Social Worker
- Mid-level
- Telehealth
- Continuing education credits
- Professional development assistance
6d
Licensed Marriage & Family Therapist
Grow Therapy —Kentucky
- $70 - $86 an hour
- Part-time
- Remote
- LMFT
- Mid-level
- In-person
- Continuing education credits
- Professional development assistance
6d
Licensed Professional Clinical Counselor (LPCC) - Teletherapy
Amwell Medical Group —Kentucky
- Contract
- Remote
- Background check
- LMFT
- Licensed Clinical Social Worker
- Work from home
- Flexible schedule
Quick Apply
Real Estate Agent
ADT Realty —Kentucky
- $80,000 - $250,000 a year
- Part-time
- Remote
- Bilingual
- Administrative experience
- Real Estate License
- Professional development assistance
- Referral program
Quick Apply
4d

I want to receive the latest job alert for work from home in somerset ky

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home jobs near somerset ky

Psychiatric-mental Health Nurse Practitioner jobs in Kentucky

Licensed Professional Counselor jobs in Kentucky

Sales Representative jobs in Somerset, KY

Clinical Psychologist jobs in Kentucky

Psychiatric Nurse Practitioner jobs in Kentucky

Real Estate Agent jobs in Kentucky

Mental Health Therapist jobs in Kentucky

Mental Health Technician jobs in Kentucky

Dietitian jobs in Kentucky

Nursing Clinical Instructor jobs in Phoenix, AZ

Social Worker Work From Home jobs in Birmingham, AL

Social Worker jobs in Mcallen, TX

Licensed Clinical Social Worker jobs in Rocky Mount, NC

Licensed Clinical Social Worker jobs in The Colony, TX

Licensed Clinical Social Worker jobs in Kyle, TX

Licensed Clinical Social Worker jobs in Carrollton, GA

Clinical Data Management jobs in Minneapolis, MN

Public Health jobs in Wayne County, MI

Lvn Home Health jobs in Orange County, CA

Nurse Practitioner jobs in Maui, HI

Customer Service Representative Tier 2

Helpware -
Somerset, KY

Quick Apply

Job Details

Full-time
$21 an hour
1 day ago

Qualifications

Record keeping
Managing customer accounts
Customer communication
Customer returns handling
Account troubleshooting
Incident Escalation
Improving operational efficiency
Refund processing
Continuous improvement
Warranty issues management
Billing issue inquiries
Order issue resolution

Full Job Description

Customer Service Representative Tier 2

Location: Lexington, Danville, or Somerset, KY | Work Setup: Conditional remote

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Our US Team is growing and we're looking for experienced Sales Agents to join our Helpware team.

Position Overview:

The Tier 2 Customer Support Representative serves as the primary escalation point for complex customer service and order management concerns that require advanced troubleshooting and decision-making. This role is responsible for resolving escalated order, payment, refund, and return-related issues while ensuring compliance with client policies and service standards. The specialist collaborates closely with Tier 1 agents and Team Leads to drive resolution, improve processes, and enhance the overall customer experience through knowledge sharing and continuous improvement initiatives.

Specific Responsibilities:

Act as the primary escalation point for Tier 1 CX/Sales Support agents, handling advanced or complex customer and order issues.

Demonstrate expert-level understanding of the client's product catalog, pricing policy, and order/pre-authorization workflows to resolve escalated cases accurately.

Review and approve or deny out-of-policy RMA, refund, and credit requests escalated by Tier 1 agents, including swap-out program exceptions.

Resolve exception-heavy order scenarios, including pricing disputes, buyback/shipping adjustments, multi-location order discrepancies, and unresolved credit card pre-authorization issues.

Maintain full documentation of escalated interactions, root cause, and resolution in Salesforce and other supporting systems.

Partner with the Team Lead to identify recurring escalation themes and recommend process, training, or knowledge base improvements.

Escalate to the Team Lead only when an issue requires a judgment call beyond defined Tier 2 authority or needs coordination across the US/Philippines teams.

Contribute to FAQ, knowledge base, and escalation playbook content based on patterns observed in escalated cases.

Participate in calibration sessions to ensure consistent quality and resolution standards across tiers.

Other related tasks as assigned by the client or Helpware management.

Qualifications:

At least 2–4 years of experience in customer service, sales support, order management, or a related customer operations role, with experience handling escalations.

Proven experience resolving complex customer issues involving orders, payments, refunds, returns, or account management.

Experience using CRM platforms such as Salesforce; familiarity with ERP or order management systems is an advantage.

Strong understanding of order lifecycle management, credit card pre-authorizations, RMAs, refunds, credits, and pricing policies.

Excellent analytical, problem-solving, and decision-making skills with the ability to resolve exceptions independently within established guidelines.

Strong verbal and written communication skills, with the ability to manage difficult customer interactions professionally and empathetically.

Highly organized with exceptional attention to detail and the ability to document cases accurately.

Demonstrated ability to identify process gaps and recommend improvements to workflows, documentation, and knowledge resources.

Experience mentoring, coaching, or providing guidance to frontline agents is preferred.

Ability to collaborate effectively with cross-functional and global teams while managing multiple priorities in a fast-paced environment.

Quick Apply

Refine Your Search

work from home jobs in somerset ky

Customer Service Representative Tier 2

Sales Agent

Licensed Clinical Social Worker

Licensed Professional Counselor

Licensed Mental Health Counselor

Licensed Mental Health Therapist

Licensed Psychiatric Nurse Practitioner

Licensed Psychiatric Mental Health Nurse Practitioner

Licensed Clinical Psychologist

Licensed Marriage and Family Therapist

Telehealth Registered Dietitian

Licensed Marriage and Family Therapist (LMFT) - Teletherapy

Remote Psychiatric Nurse Practitioner (PMHNP) - Outpatient Practice. W2 w/Benefits, PT & FT options

Telehealth Registered Dietitian (RD) - Remote

Licensed Professional Clinical Counselor

Senior Quantitative Analyst - AI Trainer

Remote Licensed Clinical Social Worker

Licensed Marriage & Family Therapist

Licensed Professional Clinical Counselor (LPCC) - Teletherapy

Real Estate Agent

I want to receive the latest job alert for work from home in somerset ky

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected