Top 29 Customer service manager Jobs in Sonoma, Ca

Membership & Guest Services Manager
STAGS LEAP WINE CELLARS LLC —Napa, CA
- $95,000 - $105,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Inventory management
- AD&D insurance
- Disability insurance
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Customer Relations Manager
Hansel Auto Group —Petaluma, CA
- $25 an hour
- Full-time
- Dealership
- No experience needed
- Mid-level
- Health insurance
- Dental insurance
6d
Customer Service Supervisor
Skyservice Business Aviation —Napa, CA
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
6d
Wine Club Program Manager
Cline Family Cellars & Jacuzzi Family Vineyards —Sonoma, CA
- $70,000 - $80,000 a year
- Full-time
- Clean driving record
- Marketing
- Inventory management
- Paid holidays
- Health insurance
FT Service Lead - Sonoma
SPARC —Sonoma, CA
- $21.25 - $26.80 an hour
- Weekends as needed
- Background check
- Sanitation
- HIPAA
- Paid holidays
- Disability insurance
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Customer Experience Manager
Balfour Beatty —Fairfield, CA
- $70,000 - $75,000 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
6d
Client Service Manager
VCA Animal Hospitals —Rohnert Park, CA
- $68,000 - $75,000 a year
- Weekends as needed
- Mid-level
- 3 years
- Administrative experience
- Continuing education credits
- Health savings account
12d
Client Technical Support Lead, Information Technology, Full-Time, Days
MarinHealth Medical Center —San Rafael, CA
- $44.69 - $67.03 an hour
- 8 hour shift
- Supervising experience
- Bachelor's degree
- Senior level
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Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
Whole Foods Market —Napa, CA
- $21.55 - $35.00 an hour
- 8 hour shift
- Inventory management
- Writing skills
- Mid-level
- Store discount
- Paid time off
FT Service Lead - Napa
SPARC —Napa, CA
- $22.25 - $26.80 an hour
- Full-time
- Sanitation
- HIPAA
- Mid-level
- Paid holidays
- Disability insurance
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Customer Service Manager
WESTAMERICA BANK —Rohnert Park, CA
- $70,304.00 - $71,286.26 a year
- Full-time
- Management
- Ability to walk for extended periods
- Basic math
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Client Services Manager
Senior Helpers North Bay —Santa Rosa, CA
- $28 - $32 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
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Customer Experience Supervisor I - Coddingtown Ctr
JCPenney —Santa Rosa, CA
- $25.25 - $31.57 an hour
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
1d
Member Services Supervisor
Active Wellness LLC —Napa, CA
- $20 - $26 an hour
- Full-time
- CPR Certification
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
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Customer Experience Account Manager
Palecek Imports Inc —Richmond, CA
- $30 - $35 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Health savings account
Veterinary Receptionist / Client Service Representative - Supervisor
Western Veterinary Partners, LLC —Novato, CA
- $28 - $32 an hour
- Full-time
- Mid-level
- 3 years
- Mentoring
- Health savings account
- Health insurance
Quick Apply
7d
Service Concierge
Kastner Honda —Napa, CA
- $21 an hour
- Full-time
- Bilingual
- Dealership
- Computer literacy
- Opportunities for advancement
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Client Service Manager - Water/Wastewater
Kennedy/Jenks Consulting —Santa Rosa, CA
- $165,000 - $250,000 a year
- Full-time
- Hybrid work
- Engineering
- Office
- Travel
- Travel reimbursement
- Health savings account
Airport Customer Service Supervisor
The Landline Company —Santa Rosa, CA
- Up to $23 an hour
- Full-time
- Pass drug screening
- Mid-level
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Customer Service Supervisor - STS Airport
PrimeFlight Aviation Services Inc —Santa Rosa, CA
- $23.15 - $24.65 an hour
- Part-time
- Background check
- 18 years or older
- Clean driving record
- Health insurance
- Dental insurance
Quick Apply

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Membership & Guest Services Manager

STAGS LEAP WINE CELLARS LLC
Napa, CA

Quick Apply

Job Details

Full-time
$95,000 - $105,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
Vision insurance
401(k) matching
Opportunities for advancement
Paid sick time

Qualifications

Wine industry
Microsoft Excel
Microsoft Outlook
Managing teams in a customer support role
Employee relationship building
Managing hospitality teams
Metrics Reporting
Team development
Hiring
Key Performance Indicators
Professional development support
Team training
Sales management systems proficiency
Newsletters (communication methods)
Management reporting
Managing projects
CRM system proficiency
Order issue resolution
Cross-functional collaboration
General management
Analytics

Full Job Description

Description:

Company Summary:

Vinattieri 1385, Stag's Leap Wine Cellars, Antinori Napa Valley and Col Solare operate under the ownership of the Antinori family, one of Italy's oldest wine families. Individuals across our organizations share the family's core values: dedication to excellence, respect for heritage, commitment to innovation and to the art of winemaking, and support for people.

Stag's Leap Wine Cellars is one of Napa Valley's most storied estates, celebrated for its role in the 1976 Judgment of Paris. For five decades, the winery has built its reputation on terroir driven cabernet sauvignon and uncompromising quality, guided today by the Antinori family's commitment to long term stewardship and craftsmanship.

Summary of Position:

Responsible for the day-to-day operations of Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni membership programs and general customer service. This role develops and manages the Membership & Guest Services team, which delivers outstanding service while driving both wine sales and membership retention.

Classification: Full-Time, Salary/Exempt

Compensation: $95,000 - $105,000/year

Reports to: Director of Membership & Private Client Sales

Essential Duties:

Oversee the Membership & Guest Services team, ensuring they provide exceptional membership and general customer service support for Stag’s Leap Wine Cellars, Antinori Napa Valley, Col Solare, and 26Generazioni.
Support the team in acquiring new and retaining existing club members through proactive customer engagement, follow-up, and outstanding customer service across all interactions (phone, email, and in-person hosting as needed).
Develop and manage team incentive plans and provide monthly reports to payroll for processing.
Manage the execution of membership releases, including inventory volume planning, Commerce 7 club package setup, member communication, processing, and order resolution.
Oversee the development and distribution of release newsletters, digital newsletters, transactional emails, and membership event emails.
Collaborate closely with the DTC Operations Manager to address membership inventory needs, compliance updates, and pre-release checks.
Ensure all membership information, including collateral and online content, is current and accurate.
Lead the team in delivering exceptional customer service via phone and email, resolving shipping issues for club, tasting room, and web orders. Ensure timely communication with customers regarding delivery exceptions, weather holds, and order delays.
Hire, train, coach, and support the Membership & Guest Services team. Oversee team communication, scheduling, timecard approvals, annual performance reviews, and coordinate team meetings and individual check-ins.
Track and regularly report on membership metrics and key performance indicators.
Maintain regular communication with visitor center teams and management to keep them informed about membership events, release information, and membership incentives.
Partner with Special Events and Hospitality on successful events and promotions.
Complete other assignments and special projects as assigned.

Requirements:

Experience managing a club membership program is required.
Experience in the luxury goods sector is highly desirable.
Strong understanding of wine club membership models and DTC wine shipping best practices.
Exceptional leadership and team management skills with experience in hiring, training, and developing staff.
Strong customer service orientation with a proven ability to resolve issues efficiently and effectively.
Excellent verbal and written communication skills.
Proficiency in using CRM (e.g., Commerce 7) and fulfillment systems.
Strong organizational skills with the ability to manage multiple tasks and projects simultaneously.
Analytical skills to track and report on key performance indicators and membership metrics.
Ability to work collaboratively across departments and build strong relationships with internal and external stakeholders.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits:

Medical, Dental, and Vision
Supplemental Insurance available
Employer paid Life, AD&D, and STD
401k Plan w/match
Paid Vacation Time
Paid Sick Time
Opportunity for career advancement and continued education

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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Refine Your Search

customer service manager jobs in sonoma, ca

Membership & Guest Services Manager

Customer Relations Manager

Customer Service Supervisor

Wine Club Program Manager

FT Service Lead - Sonoma

Customer Experience Manager

Client Service Manager

Client Technical Support Lead, Information Technology, Full-Time, Days

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

FT Service Lead - Napa

Customer Service Manager

Client Services Manager

Customer Experience Supervisor I - Coddingtown Ctr

Member Services Supervisor

Customer Experience Account Manager

Veterinary Receptionist / Client Service Representative - Supervisor

Service Concierge

Client Service Manager - Water/Wastewater

Airport Customer Service Supervisor

Customer Service Supervisor - STS Airport

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