Top 58 Hotel general Jobs in Sonoma Ca

Guest Experience Manager
Rosewood Hotel Group —Calistoga, CA
- $79,000 - $89,000 a year
- Full-time
- Spanish
- English
- Hotel
- Paid parental leave
- Health insurance
2d
Director of Residences
Rosewood Hotel Group —Calistoga, CA
- $120,000 - $130,000 a year
- Full-time
- Residential
- Mentoring
- Senior level
- Paid parental leave
- Health insurance
2d
Director Sales and Marketing - Napa Hotel
Napa First Street —Napa, CA
- $190,000 - $200,000 a year
- Full-time
- Marketing
- Hotel
- Bachelor's degree
- Health insurance
- Dental insurance
Part Time Public Area Attendant
Sonoma Valley Inn Operating Co LLC —Sonoma, CA
- Part-time
- Carpentry
- Hotel
- High school diploma or GED
Quick Apply
Front Desk Guest Service Agent
Hotel Petaluma —Petaluma, CA
- From $19 an hour
- Part-time
- Research
- Hotel
- In-person
- Employee discount
Quick Apply
Executive Steward
Rosewood Hotel Group —Calistoga, CA
- $110,000 - $123,000 a year
- Full-time
- Bar
- English
- High school diploma or GED
- Paid parental leave
- Health insurance
2d
Hotel Maintenance Technician
Archer —Napa, CA
- $26 - $30 an hour
- Full-time
- Customer service
- Mid-level
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
6d
Director of Security
Rosewood Hotel Group —Calistoga, CA
- $95,000 - $106,000 a year
- Full-time
- Project management
- Bachelor's degree
- Recruiting
10d
Guest Service Agent
Novato Residence Inn by Marriott —Novato, CA
- $20 an hour
- Part-time
- Sales
- Hotel
- High school diploma or GED
- Profit sharing
- Health insurance
Quick Apply
13d
Caregiver
The Inn on Villa Lane —Napa, CA
- $9.10 - $11.47 a week
- Full-time
- No experience needed
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Chief Engineer
Hampton Inn & Suites Napa —Napa, CA
- $72,000 - $75,000 a year
- Full-time
- Carpentry
- Mid-level
- Hotel
- Paid holidays
- Health insurance
Quick Apply
11d
General Manager ("Gerente General")
Hotel Centro Sonoma Wine Country —Rohnert Park, CA
- $100,000 - $125,000 a year
- Full-time
- 6 years
- Computer literacy
- Writing skills
Quick Apply
Maintenance Technician
Embassy Suites by Hilton San Rafael at Marin Center —San Rafael, CA
- $20 - $25 an hour
- Full-time
- English
- Hotel
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
Breakfast Host
Fairfield Napa Residence Inn by Marriott —Fairfield, CA
- $16.90 - $19.00 an hour
- Part-time
- High school diploma or GED
- Entry level
- Under 1 year
- Profit sharing
- Health insurance
Quick Apply
Hotel Maintenance Engineer
MacArthur Place —Sonoma, CA
- $24 - $27 an hour
- Weekends as needed
- Carpentry
- Mid-level
- Ability to climb stairs
Quick Apply
Director of Restaurant Operations
Rosewood Hotel Group —Calistoga, CA
- $130,000 - $145,000 a year
- Full-time
- Bar
- Spanish
- 7 years
General Manager
Motel 6 —Fairfield, CA
- $19 an hour
- Weekends as needed
- Basic math
- Research
- 3 years
- Paid time off
Quick Apply
10d
Night Auditor
Archer —Napa, CA
- $24 - $25 an hour
- Overnight shift
- Hotel
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Bartender -Oxford Suites Rohnert Park
Oxford Suites & Hotels —Rohnert Park, CA
- $17.50 - $20.50 an hour
- Weekends as needed
- Bar
- Ability to climb stairs
- Hotel
- Profit sharing
- Health insurance
Quick Apply
6d
Director of Finance
Hyatt Regency Sonoma —Santa Rosa, CA
- $160,000 - $170,000 a year
- Full-time
- Bachelor of Science
- 3 years
- Hotel
- Disability insurance
- Health insurance
Quick Apply

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hotel general jobs near sonoma ca

Guest Experience Manager

Rosewood Hotel Group -
Calistoga, CA

Apply Now

Job Details

Full-time
$79,000 - $89,000 a year
2 days ago

Benefits

Paid parental leave
Health insurance
Paid time off
Parental leave
Retirement plan

Qualifications

Revenue growth
Employee onboarding
Financial forecasting
Spanish
Customer communication
Establishing vendor partnerships
Strategic management
Hotel regulations compliance
Hospitality industry recruitment experience
Managing teams in a customer support role
Standard Operating Procedures (SOPs) implementation
Hotel strategy implementation
Coaching
Hotel quality control
Regulatory compliance
Customer satisfaction tracking
English
Managing hospitality teams
Quality improvement leadership
Bachelor's degree in business administration
Team development
Professional development support
Financial operations management
Bachelor's degree
HR strategic planning
Team training
Hospitality Management
Quality compliance management
Relationship management
Leading team collaboration initiatives

Full Job Description

General Information

Country/Region

United States of America

Province/City

Calistoga

Hiring Entity

Rosewood Calistoga

Department

Rooms - Front Office

Job Type

Full-time Permanent

Job Description

Guest Experience Manager: Rosewood Calistoga

OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.

As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

As part of the Rooms Division, you will lead our Guest Experience and Butler teams, ensuring every interaction feels thoughtful, seamless, and deeply personal. Reporting to the Director of Rooms, you will collaborate closely with Front Office, Reservations, Housekeeping, Food & Beverage, Culinary, Sales & Catering, and other operational teams to create an elevated guest journey that reflects Rosewood’s luxury service standards.

YOUR ROLE

As Guest Experience Manager, you will shape the strategic and operational direction of the guest journey, from thoughtful pre-arrival planning and personalized in-stay engagement to meaningful post-stay follow-up. You will oversee Guest Experience, Concierge, and Butler operations while ensuring our guests receive attentive, intuitive, and highly personalized service throughout their time at Rosewood Calistoga.

Through inspiring leadership, thoughtful resource management, and a commitment to continuous improvement, you will strengthen guest satisfaction, loyalty, and operational excellence. You will also cultivate a high-performing team grounded in engagement, accountability, inclusion, and a shared passion for creating memorable experiences.

HOW YOU’LL MAKE THE PLACE

Lead Guest Experience and Butler operations across the pre-arrival, in-stay, and post-stay journey.
Champion personalized service for VIPs, returning guests, celebrations, and special occasions.
Partner closely with Front Office, Concierge, Valet, Housekeeping, Food & Beverage, Culinary, Reservations, and other teams to deliver a seamless guest experience.
Ensure service delivery consistently reflects Forbes, LQA, and Rosewood brand standards.
Develop and maintain service standards, operating procedures, guest journey touchpoints, and service recovery practices.
Resolve guest concerns thoughtfully and promptly while ensuring meaningful follow-up.
Analyze guest feedback, surveys, reviews, and satisfaction trends to identify opportunities to enhance the guest journey.
Champion guest personalization programs and ensure guest profiles remain accurate, relevant, and actionable.
Support departmental budgeting, forecasting, labor management, workforce planning, and cost efficiencies.
Identify opportunities for service enhancement, revenue generation, and continuous improvement.
Lead, coach, and develop a high-performing Guest Experience and Butler team.
Support recruitment, onboarding, training, compliance, associate development, and succession planning.
Build meaningful partnerships with local vendors, transportation providers, tour operators, restaurants, and guest service agencies.
Ensure departmental practices align with company policies and workplace safety, security, sustainability, and regulatory requirements.

COULD THIS BE YOU?

You are passionate about creating highly personalized and memorable luxury guest experiences.
You bring proven leadership experience within luxury guest experience, concierge, butler, or front-of-house operations.
You have strong financial and operational acumen, with the ability to balance service excellence and business performance.
You are an exceptional communicator and relationship builder who leads with authenticity and care.
You bring a guest-centered mindset and exceptional attention to detail.
You have experience developing systems, processes, service standards, and associate engagement programs.
You enjoy coaching and developing teams while fostering engagement, accountability, and a sense of belonging.
Previous luxury hospitality and pre-opening experience is preferred.
A bachelor’s degree in Hotel Management, Business Administration, or equivalent professional experience is preferred.
Fluency in English and Spanish is preferred.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations. We’re not only committed to building and nurturing genuine, long-lasting relationships but also to transforming them, and our Diversity, Equity and Inclusion strategy helps put these principles into practice.

PAY TRANSPARENCY

The salary range for this position is $79,000 to $89,000 annually. This is the pay range for this position that the company reasonably expects to pay. This position also may be eligible for bonuses. Decisions regarding individual salaries will be based on several factors, such as experience, type of experience, location, and education.

Apply Now

Refine Your Search

hotel general jobs in sonoma ca

Guest Experience Manager

Director of Residences

Director Sales and Marketing - Napa Hotel

Part Time Public Area Attendant

Front Desk Guest Service Agent

Executive Steward

Hotel Maintenance Technician

Director of Security

Guest Service Agent

Caregiver

Chief Engineer

General Manager ("Gerente General")

Maintenance Technician

Breakfast Host

Hotel Maintenance Engineer

Director of Restaurant Operations

General Manager

Night Auditor

Bartender -Oxford Suites Rohnert Park

Director of Finance

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