Top 15 Customer care specialist Jobs in South Beloit, Il

Customer Support Center Agent I
First Mid —Janesville, WI
- $17.50 - $19.62 an hour
- Spanish
- Writing skills
- English
- Employee stock purchase plan
- Health insurance
Quick Apply
Customer Care Specialist
Saia Motor Freight Line LLC —Rockford, IL
- $22.15 - $26.80 an hour
- Full-time
- 18 years or older
- English
- Mid-level
Quick Apply
Part Time Artisan Boutique Associate - Customer Experience & Sales
One Love Candle & Bath —Rockford, IL
- $15 - $18 an hour
- Part-time
- Merchandising
- Fair chance
- In-person
- Employee discount
- Flexible schedule
Quick Apply
Customer Experience Associate - Ice Facilities
ROCKFORD PARK DISTRICT —Rockford, IL
- From $17 an hour
- Seasonal
- 18 years or older
- Sanitation
- Office
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Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Janesville, WI
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Customer Experience Manager
BostonFAM d.b.a Ashley | Furniture & ApplianceMart —Rockford, IL
- From $21 an hour
- Weekends as needed
- Spanish
- Management
- Computer literacy
- Wellness program
- Paid parental leave
Bilingual Multi-Location Customer Service Specialist (Spanish)
Sherwin-Williams —Janesville, WI
- From $18.02 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
Lawn Care Technician / Specialist
Naturescape —Janesville, WI
- $19 - $26 an hour
- Urgently hiring
- Clean driving record
- Office
- Residential
- Paid training
- Health savings account
Quick Apply
Donor Care Specialists - Phlebotomists - Perryville Location
Rock River Valley Blood Center —Rockford, IL
- $16.50 an hour
- Full-time
- Bilingual
- 18 years or older
- Customer service
- Paid holidays
- Disability insurance
7d
Pastoral Care Professional Home Care
OSF HealthCare —Loves Park, IL
- $26.99 - $31.75 an hour
- Weekends as needed
- Mid-level
- Master's degree
- Analysis skills
Donor Care Specialist - Phlebotomy - Perryville location
Rock River Valley Blood Center —Rockford, IL
- From $16.50 an hour
- Full-time
- Bilingual
- 18 years or older
- Customer service
- Paid holidays
- Disability insurance
7d
Assistant Store Manager - Customer Experience
Goodwill Greater Milwaukee & Chicago —Delavan, WI
- $51,200 - $76,975 a year
- Weekends as needed
- Merchandising
- Research
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Reception Customer Support Specialist (Bilingual – English/Spanish)
Royal Basket Trucks —Darien, WI
- $40,000 - $50,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Disability insurance
Quick Apply

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Customer Support Center Agent I

First Mid -
Janesville, WI

Quick Apply

Job Details

$17.50 - $19.62 an hour

Benefits

Employee stock purchase plan
Health insurance
Tuition reimbursement
Paid time off
Family leave
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

Assisting callers with questions & account inquiries by providing them with accurate information in a professional and courteous manner in accordance with our customer service standards.
Service customers over the phone with accuracy and efficiency within policy guidelines.
Create a quality service experience by ensuring timely resolution and follow-up to customer needs.
Solicits assistance from management as needed. Seeks management approval for requests outside of their approved level. Notifies management of suspicious and questionable activity.
Adheres to all bank compliance, security and operational policies and procedures.
Performs changes to existing accounts as requested by the customer.
Transferring request that are outside the scope of the CSC to the appropriate individual or department for assistance.
Proactively looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to management.
Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook and/or First Mid policies.
Ensuring all customer interactions & documentation follow bank policy & regulations, while maintaining customer confidentiality.
Identifies and recommends products and/or services to best meet the needs of the customer.
Educates and encourages customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
Actively seeks out and maintains basic product knowledge of all banking products through training courses, meetings, corporate communications, etc.
Complete other specified duties as assigned.

Qualifications

Education:

High School Diploma/GED required.

Experience:

1+ year of customer service experience and/or previous experience working in a financial institution preferred.
Previous contact center experience preferred.

Skills:

Bilingual (Spanish and English speaking) strongly preferred.
Proficient in usage of Microsoft Office and computer application
Strong organizational and communication skills, both oral & written.
High level of interpersonal skills to interact with customers and potential customers in professional manner.
Ability to work additional hours or hours outside of the departmental operating hours as needed.

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

LP123

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Refine Your Search

customer care specialist jobs in south beloit, il

Customer Support Center Agent I

Customer Care Specialist

Part Time Artisan Boutique Associate - Customer Experience & Sales

Customer Experience Associate - Ice Facilities

Customer Experience Manager

Customer Experience Manager

Bilingual Multi-Location Customer Service Specialist (Spanish)

Lawn Care Technician / Specialist

Donor Care Specialists - Phlebotomists - Perryville Location

Pastoral Care Professional Home Care

Donor Care Specialist - Phlebotomy - Perryville location

Assistant Store Manager - Customer Experience

Reception Customer Support Specialist (Bilingual – English/Spanish)

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