Top 250 Help desk Jobs in South Carolina

Help Desk Technician
SNS Technologies —Bluffton, SC
- $40,000 - $55,000 a year
- Weekends as needed
- Clean driving record
- Azure
- Office
- Health insurance
- Dental insurance
Quick Apply
9d
System Support Technician II
Beemok Capital —Charleston, SC
- $28.75 - $36.63 an hour
- Extended hours
- Customer service
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
3d
Technical Support Specialist
Red Seal Measurement —Greenwood, SC
- Full-time
- Spanish
- Mid-level
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
4d
Desktop Support Engineer
Allied digital service limited —Ladson, SC
- $23 - $25 an hour
- Temporary
- Mid-level
- Office
- Windows
Quick Apply
Technical Customer Support-NC
Signifi Solutions Inc. —North, SC
- $20 - $25 an hour
- Full-time
- Customer service
- 5 years
- English
Quick Apply
Managed Services Help Desk Technician
Hub Orion —South Carolina
- $60,000 - $65,000 a year
- Full-time
- Remote
- Research
- Mid-level
- Windows
- Health savings account
- Disability insurance
Quick Apply
1d
IT Service Desk Analyst - Hybrid Role
Ernest Health —Greenwood, SC
- Full-time
- Remote
- Microsoft Outlook
- Word processing
- Mid-level
- Wellness program
- Health savings account
Help Desk Coordinator II
RealPage, Inc. —Columbia, SC
- $17.84 - $30.43 an hour
- Mid-level
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Dental insurance
Senior IT Help Desk Analyst
Tech-24 A Commercial Food Service Repair Company Inc —Greenville, SC
- $28 - $32 an hour
- Weekends as needed
- Windows
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
9d
Help Desk Analyst
Conway Medical Center —Conway, SC
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
Help Desk Technician
Gateway Supply LLC —Columbia, SC
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
Computer Operator : Footprints Ticketing : Remote
Software Technology Inc —South Carolina
- Remote
- Mid-level
- Communication skills
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Columbia, SC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
11d
Helpdesk Support
Navitas Credit Corp. —Columbia, SC
- $38,769 - $57,876 a year
- Full-time
- Mid-level
- Office
- Databases
Helpdesk Support
United Community Bank —Columbia, SC
- $38,769 - $57,876 a year
- Full-time
- Mid-level
- Office
- Databases
Tier 2 IT Support Technician (Charleston, SC )
Cyber Husky —Charleston, SC
- $55,000 - $80,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Consultant I
State of South Carolina —Greenwood County, SC
- $53,000 a year
- Clean driving record
- Computer Science
- Computer literacy
- Disability insurance
- Health insurance
Technical Support Representative
Cognito Forms —Columbia, SC
- $25 - $28 an hour
- Online Application
- Hybrid work
- Office
- Bachelor's degree
- 1 year
- Health insurance
- Dental insurance
Quick Apply
10d
Help Desk Technician :: Columbia, SC
Software Technology Inc —Columbia, SC
- 5 years
- Windows
- Senior level
Quick Apply
IT Customer Support Specialist III (61032842)
State of South Carolina —Greenwood County, SC
- $45,864 - $77,000 a year
- Monday to Friday
- System design
- Mid-level
- Office
- Disability insurance
- Health insurance
10d

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Help Desk Technician

SNS Technologies
Bluffton, SC

Quick Apply

Job Details

Full-time
$40,000 - $55,000 a year
9 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
401(k) matching
Life insurance

Qualifications

Microsoft Windows Server
Windows
Printer (troubleshooting support)
Microsoft Office
Attention to detail
Microsoft 365 support
Desktop administration
Email support

Full Job Description

Helpdesk Technician

Best of Bluffton winning company, providing Information Technology Managed Services to greater Bluffton, Hilton Head Island, and the Lowcountry.

We are looking to provide excellence to our clients. As a result, we are seeking a full-time Helpdesk Technician with dispatch responsibilities, to join our growing team of IT professionals.

Our Helpdesk plays a critical customer-facing role in the ongoing experience and delivery of our Managed IT Services, providing end-user technical support, hardware, and network support for clients via telephone and email requests. Technicians quickly assess end-user issues and work both independently and with teammates to provide support and problem resolution in a timely manner.

We are looking for a customer-focused, exceptional communicator and problem-solver, who can deliver high quality and timely solutions through effective troubleshooting and triage.

You will be highly motivated and expected to learn. We would love this person in this role to grow into a junior systems administrator over time.

Technical Responsibilities:

You will be one of the primary personnel members responsible for intake - Answer incoming phone calls, collect all pertinent information, and enter information into the ticket system. You will inform the customer of SNS follow up timeframes responding to the ticket request.
Provide telephone and email-based support in response to basic customer questions.
Provide an effective first point of contact technical support to end users on system and application support.
Identify, research, troubleshoot, and resolve hardware, networking, and software problems.
Coordinate with other SNS team members, clients, and vendors to support new or existing technology solutions.
Effectively escalate issues to higher technical level team members as deemed appropriate.
Onsite dispatch to client location when necessary to assist the SNS team.
Continuously learn and share information with the team. Implement improvements to help the team be effective and efficient.
Assist in the delivery of client technology training.
Keep documentation up to date. Make use of existing documentation, online reference information, and ticket history in solving technical problems.
Become a subject matter expert in all Managed Service Provider software solutions. Utilize all Managed Service Provider software utilities to respond to tickets and provide solutions for the client environment.
Access and manage customer data securely during procedures, safeguarding data always and maintaining confidentiality.

Leadership Responsibilities

All team members will utilize the ticket system. As a Help Desk Technician, we are counting on you to work with our Help Desk and Systems Admin staff to ensure that no tickets fall through the cracks or otherwise go unaddressed or unassigned.
Ability to communicate technical issues and plans for resolution, confidently & clearly.
Serve as a client advocate in coordinating technical, client personnel, and vendors to ensure the efficient implementation of new systems, software, or troubleshooting customers’ IT needs.
Possess a continuous learning & improvement mindset as it relates to technical solutions.
Stay up to date with modern technologies and solutions.

Technical Skills and Experience

Ability and willingness to travel to client locations as needed.
Ability to analyze technical/network diagrams and specifications.
2+ years’ experience with computer hardware and software. CompTIA and/or A+ certification is a plus.
2+ years’ experience in a professional service help desk environment with an understanding of networking technologies and knowledge of troubleshooting procedures.
Experience with desktop hardware, software applications, printing, anti-virus, anti-malware, current versions of Microsoft Windows, Microsoft Office, Microsoft 365, Azure, Exchange & Exchange Online.
Some exposure to network switching, firewall platforms and backup platforms.
A calm demeanor. Experience communicating with end users on the phone and email, ability to communicate with technical and non-technical stakeholders, and can defuse potential or actual difficult situations.
Customer-focused mindset, and ability to work collaboratively with internal and external customers across a wide range of industries, backgrounds, and technical skillsets.
Results-driven and exceptional ability to deliver high-quality & timely technical solutions.
Possess excellent written and verbal communication skills, attention to detail, and ability to think critically and analytically.
Strong prioritization skills and ability to handle multiple tasks & projects effectively.
Solid communication skills to interact with all levels of associates, senior management and/or vendors.
Ability to make decisions and recommendations. Aptitude to influence, build partnerships and set priorities.

This role is performed onsite during business hours in our Bluffton office.

This role requires work outside of normal business hours, on call after hours and weekends.

Candidates must have reliable transportation and a clean driving record.

SNS Technologies values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by law.

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Application Question(s):

Are you willing to work and complete tasks with a sense of urgency?
Are you self-driven and reliable?

Experience:

Windows: 2 years (Required)
Microsoft Windows Server: 1 year (Preferred)
Microsoft Office: 1 year (Preferred)

Ability to Commute:

Bluffton, SC 29910 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in south carolina

Help Desk Technician

System Support Technician II

Technical Support Specialist

Desktop Support Engineer

Technical Customer Support-NC

Managed Services Help Desk Technician

IT Service Desk Analyst - Hybrid Role

Help Desk Coordinator II

Senior IT Help Desk Analyst

Help Desk Analyst

Help Desk Technician

Computer Operator : Footprints Ticketing : Remote

Client Support Desk Analyst

Helpdesk Support

Helpdesk Support

Tier 2 IT Support Technician (Charleston, SC )

IT Consultant I

Technical Support Representative

Help Desk Technician :: Columbia, SC

IT Customer Support Specialist III (61032842)

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