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IT Helpdesk Technician

ServiceNet -
Northampton, MA

Quick Apply

Job Details

Full-time
$20 an hour
6 days ago

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
401(k) matching
403(b)
Loan forgiveness
Opportunities for advancement
Life insurance

Qualifications

Phone communication

Full Job Description

Benefits:

Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
401(k)
401(k) matching
Dental insurance
Tuition assistance

IT Helpdesk Technician – Entry Level

Full-time
Location: Northampton, MA | Springfield, MA
Pay Rate: $20/hour
Schedule: Monday - Friday 9a-5p

We're hiring an IT Help Desk Technician to join our support team. This is an entry-level position and a real opportunity to build a career in IT at an organization that invests in its people. You'll be the first point of contact for staff experiencing technical issues — answering phones, working tickets, resolving common problems, and making sure people can get back to work quickly. You don't need years of experience to succeed here. You need to be curious, dependable, and genuinely good with people. We'll teach you the rest.

Key Responsibilities:

Answer inbound support calls from staff across ServiceNet's 120+ program locations — this is a phone-forward role
Respond to help desk tickets and walk-up requests in a timely, professional manner
Troubleshoot and resolve common hardware, software, and connectivity issues
Prepare and configure computers, printers, phones, and other equipment for new and existing staff
Reset passwords, manage user accounts, and assist with Microsoft 365 applications
Escalate issues that fall outside your scope clearly and with thorough notes
Keep tickets updated and documented so nothing falls through the cracks
Provide friendly support for staff with a wide range of technical comfort levels.

Qualifications:

0–2 years of experience in IT support, help desk, or a customer service role
Reliable transportation for travel between two administrative offices
Comfortable on the phone — you'll spend a meaningful part of your day talking staff through issues
Comfortable troubleshooting Windows computers and Microsoft 365 applications
Reliable and organized
Strong communicator who can explain technical issues clearly to non-technical staff
Patient and professional, even when users are frustrated
Eager to learn and grow — we have a structured path for advancement
A+ certification or similar is a plus, but not required

Benefits:

Generous PTO (time-off) package.
Comprehensive health and dental insurance plans.
Life insurance and long-term disability insurance.
403(b) retirement plan.
Tuition remission for eligible classes.
Public Service Loan Forgiveness (PSLF) eligibility and tuition assistance.
Opportunities for career development and advancement.
And much more

About ServiceNet

ServiceNet is a compassionate non-profit organization that helps individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With our dedicated staff members, we work together to make a meaningful difference in the lives of others.

Join Us

Join us and become part of a caring community that helps others find joy and purpose. Apply today.

Learn more about ServiceNet
https://www.servicenet.org/

ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.

Quick Apply

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