Top 14 Senior customer service representative Jobs in Southfield, Mi

Senior Customer Service Representative
Wesco —Livonia, MI
- $26.02 - $32.53 an hour
- Urgently hiring
- 5 years
- Writing skills
- Research
- Health insurance
- Dental insurance
Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
- $85,400 - $166,600 a year
- Online Application
- Hybrid work
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Paid holidays
Sr. Customer Service Representative
Packaging Corporation of America —Plymouth, MI
- $55,000 - $68,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Senior Customer Service Manager
DE JONG DUKE LLC —Allen Park, MI
- $110,000 - $120,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Up to 50% travel
Quick Apply
11d
Pro Sales Customer Care Representative
Percepta —Dearborn, MI
- From $16 an hour
- Hybrid work
- Dealership
- Computer literacy
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
9d
Internal Care Coordinator
Comfort Keepers —Farmington, MI
- Up to $3,500 a year
- Weekends as needed
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Senior Customer Success Manager
CoLab Software —Detroit, MI
- Office
- Travel
- Senior level
Quick Apply
Senior Client Service Operations Manager - Eastern (Southfield, MI)
Proof —Southfield, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Client Service Operations Manager - Western (Southfield, MI)
Proof —Southfield, MI
- $120,000 - $140,000 a year
- Full-time
- Office
- Analysis skills
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
11d
Senior Client Service Administrator
Oswald Companies —Bloomfield Hills, MI
- Full-time
- Mid-level
- Office
- Administrative experience
- Profit sharing
- Health insurance

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Customer Experience (CX) Customer Care, Ford Energy
Ford Motor Company —Dearborn, MI
Education: Bachelor’s degree in marketing, communications, business, hospitality, or related field. You will also lead Ford Energy’s merchandise strategy…
$85,400 - $166,600 a year
Senior Customer Service Representative
Wesco —Livonia, MI
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other…
$26.02 - $32.53 an hour

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Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
Demonstrated technical and functional knowledge and skills to assist in all areas of workload. Extensive 401(k) plan with company matching for contributions up…
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Senior Customer Care Representative - Cardio Partners - Remote
Sarnova —Dublin, OH
The Senior Customer Care Representative is primarily responsible for answering in-bound calls from customers wishing to place orders, inquire about an order, or…
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Senior Customer Service Representative

Wesco -
Livonia, MI

Apply Now

Job Details

Full-time
$26.02 - $32.53 an hour

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
Retirement plan

Qualifications

Customer communication
High school diploma or GED

Full Job Description

As a Senior Customer Service Representative, you will respond to customer inquiries by telephone, e-mail, or walk-ins to provide inquiry and/or problem resolution. You will resolve complex or unusual requests and problems that may require a customized response and communicate solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up or additional information as needed. You will provide updates to other internal teams on customer needs and factors that contribute to customer satisfaction. You may be assigned to support products that are more complex or critical.

Responsibilities:

Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
Mentor and give direction to team members and provide training on best practices.
Process payments for cash account customers.
Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
5+ years of relevant experience
Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
Solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to effectively communicate both verbally and in writing
Able to work well under pressure
Strong attention to detail
Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
Proficient computer skills including familiarity with MS Word, Excel, and e-mail

#LI-HD1

Compensation Details $26.02 - $32.53 Per Hour

This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements.

For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.

In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here .

At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.

Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive.

Learn more about Working at Wesco here and apply online today!

Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Wesco International, Inc., including its subsidiaries and affiliates (“Wesco”) provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer.

Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

This posting is for a current, active vacancy intended for immediate hire.

Apply Now

Refine Your Search

senior customer service representative jobs in southfield, mi

Senior Customer Service Representative

Customer Experience (CX) Customer Care, Ford Energy

Sr. Customer Service Representative

Senior Customer Service Manager

Pro Sales Customer Care Representative

Internal Care Coordinator

Senior Customer Success Manager

Senior Client Service Operations Manager - Eastern (Southfield, MI)

Senior Client Service Operations Manager - Western (Southfield, MI)

Senior Client Service Administrator

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