Top 5 Telecommunications specialist Jobs in Southfield Mi

Telecom Help Desk Specialist
UniVoxx —Southfield, MI
- $40,000 - $65,000 a year
- Weekends as needed
- Background check
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
Quick Apply
7d
IT Network Specialist
Legends Global —Detroit, MI
- Weekends as needed
- Computer Science
- System design
- Mid-level
- Paid holidays
- Health insurance
Retail Sales Specialist
Spectrum —Livonia, MI
- $18.00 - $22.95 an hour
- Full-time
- Writing skills
- Basic math
- English
- Opportunities for advancement
10d

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Telecom Help Desk Specialist

UniVoxx
Southfield, MI

Quick Apply

Job Details

Full-time
$40,000 - $65,000 a year
7 days ago

Benefits

Health insurance
Paid time off
Professional development assistance
Flexible schedule

Qualifications

Customer communication
High school diploma or GED
Driver's License
Attention to detail
Associate's degree
CompTIA A+

Full Job Description

UniVoxx is a fast-growing, software-based telecom company providing VoIP phone service and software to IT resellers, businesses, and call centers. We're looking for a Telecom Help Desk Specialist to serve as a first point of contact for customers experiencing technical issues with our VoIP platform.

This role requires participation in an after-hours, on-call rotation. You will be expected to respond to urgent customer issues outside standard business hours, including nights and weekends, on a rotating schedule. This is a core requirement of the position, not an occasional exception — please only apply if you can reliably commit to this.

Responsibilities

Serve as front-line support via phone, email, and ticketing system
Diagnose and troubleshoot issues related to VoIP, networking, and telecom hardware/software
Own the customer experience end-to-end, escalating complex issues as needed
Assist with new customer onboarding, system configuration, and end-user training
Create and maintain internal and customer-facing support documentation
Participate in a rotating after-hours/on-call schedule, responding promptly to urgent issues
Assist with basic firmware and feature testing
Participate in customer meetings/consultations as needed

Qualifications

2+ years in a help desk, IT support, or technical support role
Solid networking fundamentals — routers, switches, VLANs, DNS/DHCP, basic troubleshooting
Telecom or VoIP experience strongly preferred
Strong customer service skills; able to explain technical issues to non-technical users
Comfortable working independently in a small, fast-paced team
Able to manage multiple open tickets with strong attention to detail
Valid driver's license and reliable transportation
High school diploma required; associate degree or technical certification (A+, Network+, CCNA, etc.) a plus

Job Type: Full-time

Pay: $40,000.00 - $65,000.00 per year

Benefits:

Flexible schedule
Health insurance
Paid time off
Professional development assistance

Application Question(s):

How many years of experience do you have troubleshooting networking issues (routers, switches, VLANs, DNS/DHCP)?
Do you have prior experience with VoIP or telecom systems? If yes, briefly describe.
This role requires participation in a rotating after-hours/on-call schedule, including nights and weekends, where you must be reachable and able to respond to urgent issues. Are you able and willing to commit to this on an ongoing basis?

Experience:

help desk or technical support: 2 years (Preferred)

Work Location: In person

Quick Apply

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telecommunications specialist jobs in southfield mi

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