Region Technical Training Manager
Are you ready to launch a career in a14-Billion-dollar industry, with a company that rewards you for your talent and efforts with competitive salaries, affordable benefits and a lucrative and attainable incentive program? If so, Arrow Exterminators wants to talk to you! Arrow Exterminators is not your average pest control company. We are a 50 year "young", family-owned company of 1600+ employees that is in the midst of rapid and exciting growth. Our company was founded on the principles of treating our customers and our employees right. Our motto "Beyond the Call" is an expression of our commitment to being an industry leader and a great place to work. Begin your journey with Arrow Exterminators today!
Job Description
The Region Technical Training Manager will function as Field Training support for service centers as assigned by the Director of Technical Services and Professional Development. The general purpose of this position is to assist the Region Vice President and the Service Center Manager with technical support and quality control at the field level to ensure superior customer service and State Rule and Regulation Compliance. The majority of the Region Technical Training Manager's time will be spent in the field with service professionals in all service segments to provide field training that ensures the highest level service is being delivered to Arrow Exterminators' customers.
Duties:
Technical field training, evaluation and reporting, IPM service training and Quality Control of all Residential and Commercial Pest Control Service Professionals, Termite Service Professionals, Sentricon Service Professionals, Home Evaluators, Renewal Inspectors, Service Managers and Service Center Managers on a daily basis
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Conduct Service Center inspections quarterly or as assigned
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Refer to Arrow Exterminators Service Center Inspection Report detail explanation of areas to be inspected
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Conduct Sentricon Quality Assurance Reviews (QARs) as assigned
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Conduct paperwork reviews at the service center level for any or all sales or service segments quarterly or as assigned
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Conduct vehicle inspections at the Service Center level as assigned
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Conduct Arrow approved service center training courses quarterly or as assigned
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Conduct Respirator training and fit testing for service center employees annually or as assigned
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Train new service employees to take and pass necessary state exams within the state required period as necessary or assigned
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Advise and train Region and Service Center operation employees on federal and state rules and regulation changes as assigned
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Assist Region and Service Center operations with safety compliance ongoing or as assigned
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Assist the Director of Technical Services & Professional Development in Service Protocol design and implementation for all service segments and pests as assigned
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maintain state Certified Operator and Certified Instructor status as well as other state certifications/registrations as necessary
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Communicate with the Director of Technical Services & Professional Development daily via email or phone to provide synopsis of activities.
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Communicate projected schedule to the Director of Technical Services & Professional Development and Region Operations weekly via email.
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Communicate, on the proper forms and as completed, the results of Service Center Inspections, Vehicle Inspections, Field Training Reports, Paperwork Reviews and Quality Assurance Reports to the Director of Technical Services & Professional Development, Region Operational Vice Presidents and Service Center Manager via email.
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Oversee new product use and evaluation as assigned by the VP of Technical Services & Quality Control
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Travel daily to the service center where duties are scheduled to be performed. Overnight travel will be necessary depending on Service Centers assigned.
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Other Duties as assigned
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Reports to Director of Technical Services & Professional Development
Benefits
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Competitive Compensation
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Work-Life Balance
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Awards and Recognition Programs
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Career Mapping
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Professional and Career Development Training
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Upward Career Mobility
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401K Matching
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Medical
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Dental
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Vision
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Employer-Paid Life Insurance
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Ancillary Products: Disability Insurance, Voluntary Life Insurance, Cancer & Accident Ins., Auto and Home Insurance
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Employee Assistance Program
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Health & Wellness Programs
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Paid holidays
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Paid and unpaid time off
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Paid Parental Leave
About Arrow
Arrow Exterminators was founded in 1964 and remains a family owned business today. With 100+ service centers operating in 11 states, we are the 6th largest pest control company in the U.S., the 2nd largest privately owned. We believe in going BEYOND THE CALL in everything that we do to provide uncompromised service to our customers at a great value. We are tenaciously persistent about providing the highest quality of services to protect the environment and the well-being of the public we serve.
Arrow Exterminators specializes in Pest Control, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Handyman Services, Insulation Services, New Construction Treatments, Lawn Care Service and providing documentation for Real Estate Transactions. We offer these services in both residential and commercial situations.
We are an Equal Opportunity Employer and a Drug-Free Workplace.
