PHILOSOPHY STATEMENT
We are a local and growing management company. Residents/Employees will experience our commitment to excellence and service.
We seek team members who are caring, competent, change-hardy, and results-oriented. We need people who want to focus on quality and cost reduction and provide outstanding customer service to everyone every day. We call this a “Role Summary” because we need people, who value teamwork, can accept changing role duties, which want to be multi-skilled and perform a variety of tasks. We need people who are dedicated to continuous learning, and who want to actively contribute toward our goal of providing outstanding housing services in our region at competitive costs.
ROLE OVERVIEW
The Apartment Projects/Certification Specialist provides quality services within the operations of the Apartment Management office and provides support in the development, implementation, processing, and monitoring of reports, financial information and projects. The Apartment Management office oversees operations of apartments in South Dakota and Wyoming.
MINIMUM QUALIFICATIONS
Education/Experience: High school diploma or equivalent is required. Twelve month of on-the-job training to learn procedures and apartment operations.
Technical Skills: Advanced computer skills, time management, organizational and prioritization abilities. Work requires use of decimals, fractions, percentages, the ability to understand complicated verbal and written instructions, and proper grammatical sentence structuring.
Other qualifications/certificate/license: Certified or willing to be certified in Rural Development guidelines for Elderly Housing projects, Low Income Housing Tax Credit certification (Spectrum Reporting) and HUD certification. Current valid South Dakota driver's license.
PC Competencies: Advanced Computer Skills for Microsoft Office Applications including email. Willing to learn & become efficient in company software programs.
Behavioral Competencies
Must be able to work under stress and meet short deadlines, with frequent interruptions.
Support Evergreen Management Services, Inc. vision and mission.
Maintain confidentiality of all work information.
Demonstrate an ability to function successfully in a team environment.
Exhibit courteous, compassionate and respectful treatment of internal and external customers.
Displays a positive attitude and flexibility in changing situations.
Participates in identifying problems and suggesting solutions.
DECISION MAKING LATITUDE
The Apartment Project/Certification Specialist works within established office routines and follows Rural Development and HUD Guidelines, etc. Works independently and the work performed is not always routine.
ESSENTIAL FUNCTIONS
Exhibits behaviors that are consistent with the Mission, Philosophy, and Values of Evergreen Management Service, Inc.
Assists in maintaining an up-to-date computer-generated Tenant Wait List that includes:
Monitors all rental assistance usage for each building and transfers rental assistance when needed for another project by obtaining prior approval from Rural Development.
Reviews completed prospective tenant applications for eligibility. Prepares tenant move-in paperwork for Ponderosa Apartments/Gillette Apartments and PMM (lease, rules, pet policy & etc.) generated from Tenant Wait Listings using Rural Development guidelines. Understands and keeps personal accreditation current with Rural Development & attends scheduled training.
Annually updates the Affirmative Fair Housing Plan for Rural Development for rent increases.
Notifies tenants of rent increase and if /when a Rural Development Inspection will take place.
Updates all tenant files affected by a rent increase and mails each tenant a lease addendum to sign.
Assists in processing Tenant Move Out calculations/refunds.
Contact person for the following Funding Sources and assists in apartment budgeting process:
Rural Development for tenant questions, inspections & monthly processing of Rental Assistance/Loan worksheets.
Housing and Urban Development for monthly payment from HUD and annual inspections.
Wyoming Community Development (WCDA) for Parkview tenant issues.
Lawrence/Meade/Butte County Housing as other subsidies for tenants South Dakota Housing Authority to ensure monthly payment for HUD and for annual inspections.
Receptionist Tasks:
Greets the pubic/tenants in a friendly-professional manner
Answers phone and fields questions from tenants and public
Prepares maintenance work orders from tenants and staff
Collects and receipts tenant rent as needed
Proficient in operating the front office cash register & Pitney Bowes Postage Machine
Maintains an up-to-date filing system, shreds any confidential-outdated or unnecessary documents immediately
Submits monthly project changes (tenant annual re-certifications to the USDA Rural Development website, MINC and HUD website called TRACS, vacates & move-ins, modifications). This ensures each project loan is processed according to the loan requirements.
EIV User/Coordinator (ensures compliance is met for monthly, quarterly reports for the Master EIV File and Tenant Files)
Proficient in System Software and ensures data is up to date per Project
Annually provides/shares any new documentation as indicated by Multi Family Housing for Compliance issues to apartment staff.
In addition to the responsibilities described above, the role may include other responsibilities and duties as assigned on occasion, based upon Evergreen Management Services, Inc. needs or requirements.
WORKING ENVIRONMENT
Material and Equipment Used: Telephone, copier, postage meter, calculator, advanced computer software. Rural Development & HUD Handbooks for Elderly Housing guidelines.
This is an entry level position, perspective employee should have but not required previous USDA/HUD experience. A small company with big goals we go the extra mile for our employees!
Work Remotely
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Life insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Required)
Work Location: In person
